FrankieOne
Notice of Scheduled Service Provider Maintenance - Australia - API Connect
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 2025 - 22:00 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

*Start Time: Saturday, 21st June, 22:00 Sydney, Australia time
*Estimated Finish Time: Sunday, 22nd June, 08:00 Sydney, Australia time
*Estimated Duration: 10 hours
*Customer Outage Expected? Yes
*Affected Region and Data Source: Australia and API Connect

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Jun 21, 2025 22:00 - Jun 22, 2025 08:00 AEST
Notice of Scheduled Service Provider Maintenance - Australia - Business API
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 2025 - 18:30 AEST
Scheduled - The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Saturday, June 21, 18:30 Sydney, Australia time

Estimated Finish Time: Sunday, June 22, 18:30 Sydney, Australia time

Estimated Duration: 24 hours

Customer Outage Expected? Yes

Affected Region and Data Source: Australia and Business API

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Jun 21, 2025 18:30 - Jun 22, 2025 18:30 AEST

About This Site

FrankieOne - Single API, 300+ data sources

Frankie connects global ID verification, eKYC, AML and fraud providers to enable data led decisions and provide a single unified view

Uptime over the past 90 days. View historical uptime.
Production API ? Operational
90 days ago
100.0 % uptime
Today
Production V2 API ? Operational
90 days ago
100.0 % uptime
Today
Frankie Components Operational
90 days ago
99.98 % uptime
Today
Portal ? Operational
90 days ago
99.96 % uptime
Today
Smart UI ? Operational
90 days ago
100.0 % uptime
Today
OneSDK ? Operational
90 days ago
100.0 % uptime
Today
Vendor Services ? Under Maintenance
90 days ago
100.0 % uptime
Today
KYC ? Operational
90 days ago
100.0 % uptime
Today
KYB ? Under Maintenance
90 days ago
100.0 % uptime
Today
KYT ? Operational
90 days ago
100.0 % uptime
Today
Biometrics ? Operational
90 days ago
100.0 % uptime
Today
Australian Datasources Under Maintenance
90 days ago
99.88 % uptime
Today
Primary ID Documents ? Operational
90 days ago
100.0 % uptime
Today
Secondary ID Documents ? Operational
90 days ago
99.64 % uptime
Today
Non-ID Verification ? Under Maintenance
90 days ago
100.0 % uptime
Today
New Zealand Datasources Operational
90 days ago
100.0 % uptime
Today
ID Documents ? Operational
90 days ago
100.0 % uptime
Today
Non-ID Verification ? Operational
90 days ago
100.0 % uptime
Today
North American Datasources Operational
90 days ago
100.0 % uptime
Today
ID Documents ? Operational
90 days ago
100.0 % uptime
Today
Non-ID Verification ? Operational
90 days ago
100.0 % uptime
Today
Global Datasources Operational
90 days ago
100.0 % uptime
Today
ID Documents Operational
90 days ago
100.0 % uptime
Today
Non-ID Verification Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Notice of Scheduled Service Provider Maintenance - Australia - BDM Jun 22, 2025 08:00-16:00 AEST

The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Sunday, 22 June 2025, 8:00 AM Sydney, Australia time

Estimated Finish Time: Sunday, 22 June 2025, 4:00 PM Sydney, Australia time

Estimated Duration: 8 hours

Customer Outage Expected? Yes

Affected Region and Data Source: NSW and BDM

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Jun 20, 2025 - 12:17 AEST

Notice of Scheduled Service Provider Maintenance - Australia - BDM Jun 22, 2025 10:00-16:00 AEST

The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Sunday, 22 June 2025, 8:00AM Sydney, Australia time

Estimated Finish Time: Sunday, 22 June 2025, 4:00PM Sydney, Australia time

Estimated Duration: 8 hours

Customer Outage Expected? Yes

Affected Region and Data Source: NSW and BDM

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Jun 17, 2025 - 13:40 AEST

Notice of Scheduled Service Provider Maintenance - Australia - Visa Jun 23, 2025 05:00-08:00 AEST

The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Monday, 23 June 2025, 5:00 AM Sydney, Australia time

Estimated Finish Time: Monday, 23 June 2025, 8:00 AM Sydney, Australia time

Estimated Duration: 3 hours

Customer Outage Expected? Yes

Affected Region and Data Source: Australia and Visa

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Jun 20, 2025 - 17:43 AEST

Notice of Scheduled Service Provider Maintenance - Australia - KYB Jun 30, 2025 22:00 - Jul 1, 2025 07:00 AEST

The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Monday, 30th June 2025, 22:00 Sydney Australia time.
* Estimated finish time: Tuesday, 1st July 2025, 07:00 Sydney Australia time.
* Estimated Duration: 9 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Business API

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Jun 16, 2025 - 09:47 AEST
Jun 22, 2025

No incidents reported today.

Jun 21, 2025

Unresolved incidents: Notice of Scheduled Service Provider Maintenance - Australia - API Connect, Notice of Scheduled Service Provider Maintenance - Australia - Business API.

Jun 20, 2025
Notice of Scheduled Service Provider Maintenance - Australia - BDM
Completed - The scheduled maintenance has been completed.
Jun 20, 21:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 18:00 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Friday, 20 June 2025, 6:00PM Sydney, Australia time

Estimated Finish Time: Friday, 20 June 2025, 9:00PM Sydney, Australia time

Estimated Duration: 3 hours

Customer Outage Expected? Yes

Affected Region and Data Source: WA and BDM

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Jun 19, 10:19 AEST
Jun 19, 2025

No incidents reported.

Jun 18, 2025
Notice of Scheduled Service Provider Maintenance - Australia - BDM
Completed - The scheduled maintenance has been completed.
Jun 18, 00:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 20:00 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Tuesday, 17 June 2025, 8:00 PM Sydney, Australia time

Estimated Finish Time: Wednesday, 18 June 2025, 12:00 AM Sydney, Australia time

Estimated Duration: 4 hours

Customer Outage Expected? Yes

Affected Region and Data Source: WA and BDM

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Jun 10, 17:46 AEST
Jun 17, 2025
Elevated API Errors - Australian Documents
Resolved - The Australian Document Verification Service has reported intermittent disruptions in Australia, primarily affecting the Medicare card documents.

During this period, users may encounter ‘S’ (system error) responses until the issue is fully resolved.

Start Time: 17 June 2025 — 07:40 AM AEST
End Time: 17 June 2025 — 08:46 AM AEST
Jun 17, 07:30 AEST
Jun 16, 2025
Elevated API Errors - Australia - Visa
Resolved - The Australian Visa verification service experienced an unscheduled outage, impacting the ability to process document verifications.. During this period, you may have received intermittent 'S' responses from the verification system.

Start Time: 12:28 AM AEST, 16 June 2025
End Time: 01:37 AM AEST, 16 June 2025

The issue has since been resolved.
Jun 16, 00:28 AEST
Jun 15, 2025
Notice of Scheduled Service Provider Maintenance - Australia - BDM
Completed - The scheduled maintenance has been completed.
Jun 15, 12:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 06:00 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Sunday, 15 June 2025, 06:00 AM Sydney, Australia time

Estimated Finish Time: Sunday, 15 June 2025, 12:00 PM Sydney, Australia time

Estimated Duration: 6 hours

Customer Outage Expected? Yes

Affected Region and Data Source: NSW, Australia and Birth, Death and Marriage Certificate

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Jun 1, 10:04 AEST
Jun 14, 2025
Notice of Scheduled Service Provider Maintenance - Australia - Business API
Completed - The scheduled maintenance has been completed.
Jun 14, 17:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 20:00 AEST
Scheduled - The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Friday, June 13, 20:00 Sydney, Australia time

Estimated Finish Time: Saturday, June 14, 17:00 Sydney, Australia time

Estimated Duration: 21 hours

Customer Outage Expected? Yes

Affected Region and Data Source: Australia and Business API

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
May 26, 20:00 AEST
Jun 13, 2025
Jun 12, 2025
Notice of Scheduled Service Provider Maintenance - Australia - BDM
Completed - The scheduled maintenance has been completed.
Jun 12, 21:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 19:00 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Thursday, June 12, 2025, 7:00 PM Sydney, Australia time

Estimated Finish Time: Thursday, June 12, 2025, 9:00 PM Sydney, Australia time

Estimated Duration: 2 hours

Customer Outage Expected? Yes

Affected Region and Data Source: WA and BDM

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Jun 10, 17:48 AEST
Jun 11, 2025

No incidents reported.

Jun 10, 2025
Elevated API Errors - AU Secondary Documents
Resolved - This incident has been resolved.
Jun 10, 09:42 AEST
Update - The disruption affecting the verification of Citizenship Certificates, Immigration Cards, and other identity documents has now been resolved.

All verification processes should be functioning as expected.

End Time: 10 June 2025 — 8:55AM AEST
Jun 10, 09:41 AEST
Update - We are continuing to investigate this issue.
Jun 10, 02:04 AEST
Update - This outage has been changed to a full Unscheduled Outage as of 21:44 AEST
Jun 10, 02:03 AEST
Investigating - The Australian vendor has reported intermittent disruptions in Australia, primarily affecting the verification of Citizenship Certificate, Immigration Card and other identity documents.

During this period, users may encounter ‘S’ (system error) responses until the issue is fully resolved.

Start Time: 09 June 2025 — 9:15 PM AEST
Jun 9, 21:46 AEST
Elevated API Errors - AU Passports
Resolved - The vendor has confirmed that the issue has been resolved and Passport verifications should now be functioning as expected.

End time: 9 June 2025 10:05 PM AEST
Jun 10, 02:11 AEST
Investigating - The Vendor has advised that it is experiencing intermittent errors in processing passport verifications.

Start time: 9 June 2025 - 7:45 PM AEST
Jun 9, 19:45 AEST
Jun 9, 2025
Notice of Scheduled Service Provider Maintenance - Australia - Business API
Completed - The scheduled maintenance has been completed.
Jun 9, 14:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 08:00 AEST
Scheduled - We will be undergoing scheduled maintenance during this time.
May 16, 10:26 AEST
Jun 8, 2025
Notice of Scheduled Service Provider Maintenance
Completed - The scheduled maintenance has been completed.
Jun 8, 14:01 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 08:01 AEST
Scheduled - The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Sunday, 8 June 2025, 08:00 AEST Sydney, Australia time
Estimated Finish Time: Sunday, 8 June 2025, 14:00 AEST Sydney, Australia time
Estimated Duration: 6 hours
Customer Outage Expected? Yes
Affected Region and Data Source: Australia and Business API

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
May 16, 15:23 AEST
Notice of Scheduled Service Provider Maintenance - Australia - ASIC
Completed - The scheduled maintenance has been completed.
Jun 8, 14:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 08:01 AEST
Scheduled - We will be undergoing scheduled maintenance during this time.
May 16, 00:04 AEST
Notice of Scheduled Service Provider Maintenance - Australia - Business API
Completed - The scheduled maintenance has been completed.
Jun 8, 14:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 08:00 AEST
Scheduled - We will be undergoing scheduled maintenance during this time.
May 16, 13:12 AEST
Notice of Scheduled Service Provider Maintenance - Australia - API Connect
Completed - The scheduled maintenance has been completed.
Jun 8, 03:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 22:00 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

*Start Time: Saturday, 7th June, 22:00 Sydney, Australia time
*Estimated Finish Time: Sunday, 7th June, 03:00 Sydney, Australia time
*Estimated Duration: 5 hours
*Customer Outage Expected? Yes
*Affected Region and Data Source: Australia and API Connect

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Jun 5, 13:30 AEST
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