FrankieOne
All Systems Operational

About This Site

FrankieOne - Single API, 300+ data sources

Frankie connects global ID verification, eKYC, AML and fraud providers to enable data led decisions and provide a single unified view

Production API ? Operational
90 days ago
100.0 % uptime
Today
Frankie Components Operational
90 days ago
100.0 % uptime
Today
Portal ? Operational
90 days ago
100.0 % uptime
Today
Smart UI ? Operational
90 days ago
100.0 % uptime
Today
Vendor Services ? Operational
90 days ago
99.97 % uptime
Today
KYC ? Operational
90 days ago
100.0 % uptime
Today
KYB ? Operational
90 days ago
99.92 % uptime
Today
KYT ? Operational
90 days ago
100.0 % uptime
Today
Australian Datasources Operational
90 days ago
100.0 % uptime
Today
Primary ID Documents ? Operational
90 days ago
100.0 % uptime
Today
Secondary ID Documents ? Operational
90 days ago
100.0 % uptime
Today
Non-ID Verification ? Operational
90 days ago
100.0 % uptime
Today
New Zealand Datasources Operational
90 days ago
100.0 % uptime
Today
ID Documents ? Operational
90 days ago
100.0 % uptime
Today
Non-ID Verification ? Operational
90 days ago
100.0 % uptime
Today
North American Datasources Operational
90 days ago
100.0 % uptime
Today
ID Documents ? Operational
90 days ago
100.0 % uptime
Today
Non-ID Verification ? Operational
90 days ago
100.0 % uptime
Today
Global Datasources Operational
90 days ago
97.38 % uptime
Today
ID Documents Operational
90 days ago
94.77 % uptime
Today
Non-ID Verification Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Saturday, 12 October, 08:00 Sydney Australia time.
* Estimated finish time: Saturday, 12 October, 20:00 Sydney Australia time.
* Estimated Duration: 12 Hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Business API

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Posted on Sep 17, 2024 - 15:53 AEST
The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Saturday, 2 November, 08:00 Sydney Australia time.
* Estimated finish time: Saturday, 2 November, 20:00 Sydney Australia time.
* Estimated Duration: 12 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Business API.

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Posted on Sep 30, 2024 - 12:58 AEST
Past Incidents
Oct 8, 2024

No incidents reported today.

Oct 7, 2024

No incidents reported.

Oct 6, 2024
Completed - The scheduled maintenance has been completed.
Oct 6, 23:59 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 22:00 AEDT
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Sunday, 06 October, 22:00 Sydney Australia time.
* Estimated finish time: Sunday, 06 October, 23:59 Sydney Australia time.
* Estimated Duration: 1 hour 59 minutes.
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Passport

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Oct 3, 20:25 AEST
Completed - The scheduled maintenance has been completed.
Oct 6, 14:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 08:00 AEDT
Scheduled - The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Sunday, 6th October, 08:00 Sydney Australia time.
* Estimated finish time: Sunday, 6th October, 14:00 Sydney Australia time.
* Estimated Duration: 6 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Business API

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Aug 19, 15:21 AEST
Completed - The scheduled maintenance has been completed.
Oct 6, 05:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 01:30 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Sunday, 06 October 2024, 01:30 Sydney Australia time.
* Estimated finish time: Sunday, 06 October 2024 2024, 04:00 Sydney Australia time.
* Estimated Duration: 2 Hours 30 Minutes
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Core Bureau

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Oct 2, 13:43 AEST
Oct 5, 2024
Completed - The scheduled maintenance has been completed.
Oct 5, 23:59 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 22:00 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Saturday, 5 October 2024, 22:00 Sydney Australia time.
* Estimated finish time: Saturday, 5 October 2024, 23:59 Sydney Australia time.
* Estimated Duration: 1 hour 59 minutes.
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Passport

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Oct 3, 20:32 AEST
Oct 4, 2024
Completed - The scheduled maintenance has been completed.
Oct 4, 23:59 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 22:00 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Friday, 4 October 2024, 22:00 Sydney Australia time.
* Estimated finish time: Friday, 4 October 2024, 23:59 Sydney Australia time.
* Estimated Duration: 1 hour 59 minutes.
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Passport

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Oct 3, 20:37 AEST
Oct 3, 2024

No incidents reported.

Oct 2, 2024

No incidents reported.

Oct 1, 2024
Resolved - We were informed by our vendor of service disruptions affecting NZ data sources.

Start Time: 1st October 2024, 20:00 NZST
End Time: 1st October 2024, 23:00 NZST

This incident has been resolved and all services have been fully restored.

Oct 1, 20:00 AEST
Sep 30, 2024

No incidents reported.

Sep 29, 2024
Completed - The scheduled maintenance has been completed.
Sep 29, 03:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 00:00 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Sunday, 29/09/24, 00:00 Sydney Australia time.
* Estimated finish time: Sunday, 29/09/24, 03:00 Sydney Australia time.
* Estimated Duration: 3 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and all documents.

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Sep 12, 09:46 AEST
Sep 28, 2024
Completed - The scheduled maintenance has been completed.
Sep 28, 20:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 08:00 AEST
Scheduled - The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Saturday, 28th September, 08:00 Sydney Australia time.
* Estimated finish time: Saturday, 28th September, 20:00 Sydney Australia time.
* Estimated Duration: 12 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Business API

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Aug 19, 15:18 AEST
Sep 27, 2024

No incidents reported.

Sep 26, 2024
Resolved - We received a notice from the 3rd party vendor about a partial loss of service, which caused a disruption affecting all document types and Non-ID verification in Australia. This incident has been fully resolved now.

Start Time: 15:04 AEST
Resolved Time: 16:20 AEST

Sep 26, 15:04 AEST
Completed - The scheduled maintenance has been completed.
Sep 26, 12:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 12:00 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Thursday, 25th September, 12:00 Sydney Australia time.
* Estimated finish time: Thursday, 25th September, 12:30 Sydney Australia time.
* Estimated Duration: 30 minutes
* Customer outage is expected? Yes
* Affected Region: Canada

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Sep 26, 10:08 AEST
Sep 25, 2024

No incidents reported.

Sep 24, 2024
Resolved - We have received confirmation from the vendor that the incident is resolved.

End Time: 03:13 PM AEST

Sep 24, 15:33 AEST
Update - The vendor is continuing to work on a fix for this issue.
Sep 24, 14:09 AEST
Identified - We are currently experiencing a High level of API errors from a 3rd Party Provider for KYB Data sourcing. The vendor has confirmed the issue has been identified and is actively working to rectify it as soon as possible.
Sep 24, 12:27 AEST
Completed - The scheduled maintenance has been completed.
Sep 24, 08:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 05:00 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Tuesday, 24 September, 05:00 Sydney Australia time.
* Estimated finish time: Tuesday, 24 September, 08:00 Sydney Australia time.
* Estimated Duration: 3 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Visa

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Sep 17, 13:24 AEST