The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Friday, 01st December 2023, 20:00 Sydney Australia time. * Estimated finish time: Sunday, 03rd December 2023, 20:00 Sydney Australia time. * Estimated Duration: 48 hours * Customer outage is expected? Yes * Affected Region and Data source: Australia and KYB Checks During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions. Posted on
Nov 02, 2023 - 17:38 AEDT
The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Friday, 8th December 2023, 20:00 Sydney Australia time. * Estimated finish time: Sunday, 10th December 2023, 00:00 Sydney Australia time. * Estimated Duration: 1 Day and 4 Hours * Customer outage is expected? Yes * Affected Region and Data source: Australia and KYB Checks During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions. Posted on
Nov 27, 2023 - 15:41 AEDT
Completed -
The scheduled maintenance has been completed.
Nov 30, 06:01 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 02:00 AEDT
Scheduled -
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Thursday, 30th November 2023, 02:00 Sydney Australia time. * Estimated finish time: Thursday, 30th November 2023, 06:00 Sydney Australia time. * Estimated Duration: 4 hours * Customer outage is expected? Yes * Affected Region and Data source: Australia and All Documents
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Nov 29, 17:38 AEDT
Completed -
The scheduled maintenance has been completed.
Nov 30, 03:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 23:00 AEDT
Scheduled -
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Wednesday, 29th November 2023, 23:00 Sydney Australia time. * Estimated finish time: Thursday, 30th November 2023, 03:00 Sydney Australia time. * Estimated Duration: 4 hours * Customer outage is expected? Yes * Affected Region and Data source: WA Birth, Marriage, Death and Change of Name Certificates
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Nov 24, 14:46 AEDT
Completed -
The scheduled maintenance has been completed.
Nov 28, 19:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 17:00 AEDT
Scheduled -
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: 28 November 2023, 17:00 Sydney Australia time. * Estimated finish time: 28 November 2023, 19:00 Sydney Australia time. * Estimated Duration: 2 hours * Customer outage is expected? Yes * Workaround: N/A * Affected Region and Data source: Australia - TAS Birth, Marriage, Death and Change of Name Certificates
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Nov 23, 09:43 AEDT
Completed -
The scheduled maintenance has been completed.
Nov 28, 07:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 05:00 AEDT
Scheduled -
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Tuesday, 28th November 2023, 05:00 Sydney Australia time. * Estimated finish time: Tuesday, 28th November 2023, 07:00 Sydney Australia time. * Estimated Duration: 2 hours * Customer outage is expected? Yes * Affected Region and Data source: Australia and TAS Birth, Marriage, Death and Change of Name Certificates
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Nov 24, 09:44 AEDT
Completed -
The scheduled maintenance has been completed.
Nov 28, 00:30 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 19:31 AEDT
Scheduled -
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Monday, 27th November 2023, 19:30 Sydney Australia time. * Estimated finish time: Tuesday, 28th November 2023, 00:30 Sydney Australia time. * Estimated Duration: 5 hours * Customer outage is expected? Yes * Affected Region and Data source: Australia and SA Birth, Marriage and Change of name certificates
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Nov 27, 15:15 AEDT
Completed -
The scheduled maintenance has been completed.
Nov 26, 08:30 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 08:00 AEDT
Scheduled -
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Sunday, 26th November 2023, 08:00 Sydney Australia time. * Estimated finish time: Sunday, 26th November 2023, 08:30 Sydney Australia time. * Estimated Duration: 30 Minutes * Customer outage is expected? Yes * Affected Region and Data source: Australia and Primary and Secondary Documents
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Nov 23, 14:04 AEDT
Completed -
The scheduled maintenance has been completed.
Nov 26, 06:01 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 22:00 AEDT
Scheduled -
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Saturday, 02nd December 2023, 22:00 Sydney Australia time. * Estimated finish time: Sunday, 03rd December 2023, 06:00 Sydney Australia time. * Estimated Duration: 8 hours * Customer outage is expected? Yes * Affected Region and Data source: Australia and Core Bureau
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Dec 2, 22:00 AEDT
Completed -
The scheduled maintenance has been completed.
Nov 25, 20:01 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 08:00 AEDT
Scheduled -
The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Saturday, 25th November 2023, 08:00 Sydney Australia time. * Estimated finish time: Saturday, 25th November 2023, 20:00 Sydney Australia time. * Estimated Duration: 12 hours * Customer outage is expected? Yes * Affected Region and Data source: Australia and KYB Checks During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Nov 2, 17:35 AEDT
Resolved -
Teams have confirmed that the issue regarding verifying Primary ID Documents is now resolved.
Start Time: 06:17 AM AEST End Time: 04:00 PM AEST
Nov 21, 16:17 AEDT
Update -
Teams have confirmed that the issue regarding verifying Primary ID Documents is now resolved.
Start Time: 06:17 AM AEST End Time: 04:00 PM AEST
Nov 21, 16:16 AEDT
Update -
Teams continue to investigate this further. You may receive intermittent system errors 'S' responses until the issue is resolved. Further information will be provided as appropriate.
Nov 21, 15:11 AEDT
Investigating -
You may receive intermittent system errors 'S' responses until the issue is resolved. Further information will be provided as appropriate.
Completed -
The scheduled maintenance has been completed.
Nov 20, 04:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 00:02 AEDT
Scheduled -
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Monday, 20th November 2023, 00:00 Sydney Australia time. * Estimated finish time: Monday, 20th November 2023, 04:00 Sydney Australia time. * Estimated Duration: 4 hours * Customer outage is expected? Yes * Affected Region and Data source: Australia and Passports, Immigration Card, Visa
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Nov 17, 13:35 AEDT
Completed -
The scheduled maintenance has been completed.
Nov 19, 13:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 07:00 AEDT
Scheduled -
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Sunday, 19th November 2023, 07:00 Sydney Australia time. * Estimated finish time: Sunday, 19th November 2023, 13:00 Sydney Australia time. * Estimated Duration: 6 hours * Customer outage is expected? Yes * Affected Region and Data source: Australia and NSW Birth, Marriage, Death and Change of Name Certificates
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Nov 17, 15:47 AEDT
Completed -
The scheduled maintenance has been completed.
Nov 19, 12:30 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 07:32 AEDT
Scheduled -
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Sunday, 19th November 2023, 07:30 Sydney Australia time. * Estimated finish time: Sunday, 19th November 2023, 12:30 Sydney Australia time. * Estimated Duration: 5 hours * Customer outage is expected? Yes * Affected Region and Data source: Australia and SA Birth, Marriage, Death and Change of Name Certificates
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Nov 17, 13:30 AEDT
Completed -
The scheduled maintenance has been completed.
Nov 19, 11:32 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 06:31 AEDT
Scheduled -
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Sunday, 19th Novmeber 2023, 07:30 Sydney Australia time. * Estimated finish time: Sunday, 19th Novmeber 2023, 12:30 Sydney Australia time. * Estimated Duration: 5 hours * Customer outage is expected? Yes * Affected Region and Data source: Australia and SA Birth, Marriage, Death and Change of Name Certificates
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Nov 19, 07:30 AEDT
Completed -
The scheduled maintenance has been completed.
Nov 19, 07:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 23:01 AEDT
Scheduled -
The <> service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Saturday, 18th November 2023, 23:00 Sydney Australia time. * Estimated finish time: Sunday, 19th November 2023, 07:00 Sydney Australia time. * Estimated Duration: 8 hours * Customer outage is expected? Yes * Affected Region and Data source: Australia and Credit Bureau
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Nov 17, 13:39 AEDT
Completed -
The scheduled maintenance has been completed.
Nov 19, 06:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 22:00 AEDT
Scheduled -
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Saturday, 18th November 2023, 22:00 Sydney Australia time. * Estimated finish time: Sunday, 19th November 2023, 06:00 Sydney Australia time. * Estimated Duration: 8 hours * Customer outage is expected? Yes * Affected Region and Data source: Australia and Core Bureau
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Nov 2, 19:40 AEDT
Completed -
The scheduled maintenance has been completed.
Nov 18, 23:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 22:30 AEDT
Scheduled -
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Saturday, 18th November 2023, 22:30 Sydney Australia time. * Estimated finish time: Saturday, 18th November 2023, 23:00 Sydney Australia time. * Estimated Duration: 30 Minutes * Customer outage is expected? Yes * Affected Region and Data source: Australia and Medicare Cards
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Nov 16, 14:50 AEDT
Completed -
The scheduled maintenance has been completed.
Nov 17, 02:30 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 19:30 AEDT
Scheduled -
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Thursday, November 16, 2023, 07:30 PM, Sydney Australia time. * Estimated finish time: Friday, November 17, 2023, 02:30 AM, Sydney Australia time. * Estimated Duration: 7 hours * Customer outage is expected? Yes, while verifying secondary ID documents * Affected Region: AU
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Nov 10, 18:03 AEDT