The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Saturday, 12 October, 08:00 Sydney Australia time. * Estimated finish time: Saturday, 12 October, 20:00 Sydney Australia time. * Estimated Duration: 12 Hours * Customer outage is expected? Yes * Affected Region and Data source: Australia and Business API
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions. Posted on
Sep 17, 2024 - 15:53 AEST
The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Saturday, 2 November, 08:00 Sydney Australia time. * Estimated finish time: Saturday, 2 November, 20:00 Sydney Australia time. * Estimated Duration: 12 hours * Customer outage is expected? Yes * Affected Region and Data source: Australia and Business API.
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions. Posted on
Sep 30, 2024 - 12:58 AEST
Completed -
The scheduled maintenance has been completed.
Oct 6, 23:59 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 22:00 AEDT
Scheduled -
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Sunday, 06 October, 22:00 Sydney Australia time. * Estimated finish time: Sunday, 06 October, 23:59 Sydney Australia time. * Estimated Duration: 1 hour 59 minutes. * Customer outage is expected? Yes * Affected Region and Data source: Australia and Passport
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Oct 3, 20:25 AEST
Completed -
The scheduled maintenance has been completed.
Oct 6, 14:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 08:00 AEDT
Scheduled -
The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Sunday, 6th October, 08:00 Sydney Australia time. * Estimated finish time: Sunday, 6th October, 14:00 Sydney Australia time. * Estimated Duration: 6 hours * Customer outage is expected? Yes * Affected Region and Data source: Australia and Business API
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Aug 19, 15:21 AEST
Completed -
The scheduled maintenance has been completed.
Oct 6, 05:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 01:30 AEST
Scheduled -
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Sunday, 06 October 2024, 01:30 Sydney Australia time. * Estimated finish time: Sunday, 06 October 2024 2024, 04:00 Sydney Australia time. * Estimated Duration: 2 Hours 30 Minutes * Customer outage is expected? Yes * Affected Region and Data source: Australia and Core Bureau
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Oct 2, 13:43 AEST
Completed -
The scheduled maintenance has been completed.
Oct 5, 23:59 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 22:00 AEST
Scheduled -
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Saturday, 5 October 2024, 22:00 Sydney Australia time. * Estimated finish time: Saturday, 5 October 2024, 23:59 Sydney Australia time. * Estimated Duration: 1 hour 59 minutes. * Customer outage is expected? Yes * Affected Region and Data source: Australia and Passport
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Oct 3, 20:32 AEST
Completed -
The scheduled maintenance has been completed.
Oct 4, 23:59 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 22:00 AEST
Scheduled -
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Friday, 4 October 2024, 22:00 Sydney Australia time. * Estimated finish time: Friday, 4 October 2024, 23:59 Sydney Australia time. * Estimated Duration: 1 hour 59 minutes. * Customer outage is expected? Yes * Affected Region and Data source: Australia and Passport
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Oct 3, 20:37 AEST
Completed -
The scheduled maintenance has been completed.
Sep 29, 03:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 00:00 AEST
Scheduled -
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Sunday, 29/09/24, 00:00 Sydney Australia time. * Estimated finish time: Sunday, 29/09/24, 03:00 Sydney Australia time. * Estimated Duration: 3 hours * Customer outage is expected? Yes * Affected Region and Data source: Australia and all documents.
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Sep 12, 09:46 AEST
Completed -
The scheduled maintenance has been completed.
Sep 28, 20:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 08:00 AEST
Scheduled -
The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Saturday, 28th September, 08:00 Sydney Australia time. * Estimated finish time: Saturday, 28th September, 20:00 Sydney Australia time. * Estimated Duration: 12 hours * Customer outage is expected? Yes * Affected Region and Data source: Australia and Business API
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Aug 19, 15:18 AEST
Resolved -
We received a notice from the 3rd party vendor about a partial loss of service, which caused a disruption affecting all document types and Non-ID verification in Australia. This incident has been fully resolved now.
Completed -
The scheduled maintenance has been completed.
Sep 26, 12:30 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 12:00 AEST
Scheduled -
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Thursday, 25th September, 12:00 Sydney Australia time. * Estimated finish time: Thursday, 25th September, 12:30 Sydney Australia time. * Estimated Duration: 30 minutes * Customer outage is expected? Yes * Affected Region: Canada
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Sep 26, 10:08 AEST
Resolved -
We have received confirmation from the vendor that the incident is resolved.
End Time: 03:13 PM AEST
Sep 24, 15:33 AEST
Update -
The vendor is continuing to work on a fix for this issue.
Sep 24, 14:09 AEST
Identified -
We are currently experiencing a High level of API errors from a 3rd Party Provider for KYB Data sourcing. The vendor has confirmed the issue has been identified and is actively working to rectify it as soon as possible.
Sep 24, 12:27 AEST
Completed -
The scheduled maintenance has been completed.
Sep 24, 08:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 05:00 AEST
Scheduled -
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Tuesday, 24 September, 05:00 Sydney Australia time. * Estimated finish time: Tuesday, 24 September, 08:00 Sydney Australia time. * Estimated Duration: 3 hours * Customer outage is expected? Yes * Affected Region and Data source: Australia and Visa
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Sep 17, 13:24 AEST