The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Saturday, 7th December, 08:00 AM Sydney Australia time. * Estimated finish time: Saturday, 7th December, 18:00 Sydney Australia time. * Estimated Duration: 10 hours * Customer outage is expected? Yes * Affected Region and Data source: Australia and Business API
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions. Posted on
Nov 22, 2024 - 09:52 AEDT
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Sunday, 15th December 2024, 07:00 AM Sydney Australia time. * Estimated finish time: Sunday, 15th December 2024, 09:00 AM Sydney Australia time. * Estimated Duration: 2 hours * Customer outage is expected? Yes * Affected Region and Data source: New Zealand and Passport
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions. Posted on
Dec 03, 2024 - 16:23 AEDT
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Monday, 16th December, 05:00 AM Sydney Australia time. * Estimated finish time: Monday, 16th December, 08:00 AM Sydney Australia time. * Estimated Duration: 3 hours * Customer outage is expected? Yes * Affected Region and Data source: Australia and Visa
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions. Posted on
Dec 02, 2024 - 15:51 AEDT
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Tuesday, 17th December, 05:00 AM Sydney Australia time. * Estimated finish time: Tuesday, 17th December, 08:00 AM Sydney Australia time. * Estimated Duration: 3 hours * Customer outage is expected? Yes * Affected Region and Data source: Australia and Visa
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions. Posted on
Dec 03, 2024 - 12:08 AEDT
The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Saturday, 21st December, 18:30 Sydney Australia time. * Estimated finish time: Sunday, 22nd December, 18:30 Sydney Australia time. * Estimated Duration: 24 hours * Customer outage is expected? Yes * Affected Region and Data source: Australia and Business API
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions. Posted on
Nov 25, 2024 - 13:38 AEDT
Completed -
The scheduled maintenance has been completed.
Dec 5, 22:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 20:00 AEDT
Scheduled -
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Thursday 05 December, 2024 20:00 Sydney Australia time. * Estimated finish time: Thursday 05 December, 2024 22:00 Sydney Australia time. * Estimated Duration: 2 hours * Customer outage is expected? Yes * Affected Region and Data source: WA and Birth, Death and Marriage documents
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Dec 4, 17:47 AEDT
Resolved -
We have received confirmation from the vendor that the incident was resolved at 14:20 AM AEDT.
Dec 5, 15:45 AEDT
Investigating -
The Australian Document Verification Service has advised that they are experiencing intermittent errors processing document verifications. You may receive intermittent S responses from a document verification.
Resolved -
We received a notice from the 3rd party vendor about essential maintenance service, which caused a disruption affecting secondary ID documents in Australia. This incident has been fully resolved now.
Start Time: 12:04 AM AEDT End Time: 8:50 AM AEDT
Dec 4, 00:00 AEDT
Completed -
The scheduled maintenance has been completed.
Dec 1, 17:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 20:00 AEDT
Scheduled -
The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Friday, 29th November 2024, 20:00 Sydney Australia time. * Estimated finish time: Sunday, 01st December 2024, 17:00 Sydney Australia time. * Estimated Duration: 45 hours * Customer outage is expected? Yes * Affected Region and Data source: Australia and Business API
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Nov 29, 18:50 AEDT
Completed -
The scheduled maintenance has been completed.
Dec 1, 14:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 08:00 AEDT
Scheduled -
The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Sunday, 1st December, 08:00 Sydney Australia time. * Estimated finish time: Sunday, 1st December, 14:00 Sydney Australia time. * Estimated Duration: 6 hours * Customer outage is expected? Yes * Affected Region and Data source: Australia and Business API
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Oct 10, 20:51 AEDT
Completed -
The scheduled maintenance has been completed.
Nov 30, 17:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 08:00 AEDT
Scheduled -
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: 30 November 2024, 08:00 Sydney Australia time. * Estimated finish time: 30 November 2024, 17:00 Sydney Australia time. * Estimated Duration: 9 hours * Customer outage is expected? Yes * Affected Region and Data source: Australia and Birth, Death and Marriage documents
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Nov 27, 15:17 AEDT
Resolved -
We have received confirmation from the vendor that the incident was resolved at 1:55 PM AEDT
Nov 28, 14:30 AEDT
Investigating -
The Australian Document Verification Service has advised that they are experiencing intermittent errors processing document verifications. You may receive intermittent S responses from a document verification.
Resolved -
This incident has been resolved.
Nov 27, 08:36 AEDT
Monitoring -
A OneSDK change from 19th Nov has been rolled back as of 8AM AEDT on the 20th of Nov and OneSDK is back to operational status.
FrankieOne is still monitoring for issues and impacted customers will be contacted directly.
Nov 20, 11:45 AEDT
Update -
We are continuing to investigate this issue.
Nov 20, 09:42 AEDT
Update -
We are continuing to investigate this issue.
Nov 20, 00:56 AEDT
Investigating -
We are currently experiencing an issue with OneSDK. Our development team is investigating the root cause and working on a fix to restore full functionality. We understand the impact this may have and are prioritizing the resolution. We will provide further updates as soon as we have more information.
We appreciate your patience and understanding. If you have any urgent concerns, please don't hesitate to reach out to our support team.
Nov 19, 19:00 AEDT
Completed -
The scheduled maintenance has been completed.
Nov 24, 16:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 19:00 AEDT
Scheduled -
The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Friday, 22nd November, 19:00 Sydney Australia time. * Estimated finish time: Sunday, 24th November, 16:00 Sydney Australia time. * Estimated Duration: 1 day and 21 hours * Customer outage is expected? Yes * Affected Region and Data source: Australia and Business API
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Nov 21, 16:50 AEDT
Completed -
The scheduled maintenance has been completed.
Nov 24, 06:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 22:01 AEDT
Scheduled -
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Saturday, 23rd November 2024, 22:00 Sydney Australia time. * Estimated finish time: Sunday, 24th November 2024, 06:00 Sydney Australia time. * Estimated Duration: 8 hours * Customer outage is expected? Yes * Affected Region and Data source: Australia and Core Bureau
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Nov 13, 10:22 AEDT
Completed -
The scheduled maintenance has been completed.
Nov 24, 03:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 22:00 AEDT
Scheduled -
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Saturday, 7th December 2024, 22:00 Sydney Australia time. * Estimated finish time: Sunday, 8th December 2024, 08:00 Sydney Australia time. * Estimated Duration: 10 hours * Customer outage is expected? Yes * Affected Region and Data source: Australia and Non-ID verification.
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Dec 7, 22:00 AEDT
Completed -
The scheduled maintenance has been completed.
Nov 23, 23:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 22:00 AEDT
Scheduled -
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Saturday, 23rd November, 2024 22:00 Sydney Australia time * Estimated finish time: Sunday 24th November, 2024 02:00 Sydney Australia time * Estimated Duration: 4 hours * Customer outage is expected? Yes * Affected Region and Data source: Australia and all documents
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Nov 21, 16:14 AEDT