FrankieOne
Notice of Scheduled Service Provider Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 2025 - 18:30 AEDT
Scheduled - The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Saturday, 25th February, 18:30 Sydney Australia time.
* Estimated finish time: Sunday, 26th February, 18:30 Sydney Australia time.
* Estimated Duration: 24 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Business API

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Jan 25, 2025 18:30 - Jan 26, 2025 18:30 AEDT
Notice of Scheduled Service Provider Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 2025 - 10:24 AEDT
Scheduled - The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Saturday, 25th January, 10:24 Sydney Australia time.
* Estimated finish time: Sunday, 26th January, 11:24 Sydney Australia time.
* Estimated Duration: 24 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Business API

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Jan 25, 2025 10:24 - Jan 26, 2025 10:24 AEDT

About This Site

FrankieOne - Single API, 300+ data sources

Frankie connects global ID verification, eKYC, AML and fraud providers to enable data led decisions and provide a single unified view

Uptime over the past 90 days. View historical uptime.
Production API ? Operational
90 days ago
100.0 % uptime
Today
Frankie Components Operational
90 days ago
99.91 % uptime
Today
Portal ? Operational
90 days ago
100.0 % uptime
Today
Smart UI ? Operational
90 days ago
100.0 % uptime
Today
OneSDK ? Operational
90 days ago
99.73 % uptime
Today
Vendor Services ? Under Maintenance
90 days ago
99.99 % uptime
Today
KYC ? Operational
90 days ago
99.99 % uptime
Today
KYB ? Under Maintenance
90 days ago
100.0 % uptime
Today
KYT ? Operational
90 days ago
100.0 % uptime
Today
Biometrics ? Operational
90 days ago
100.0 % uptime
Today
Australian Datasources Operational
90 days ago
99.98 % uptime
Today
Primary ID Documents ? Operational
90 days ago
99.94 % uptime
Today
Secondary ID Documents ? Operational
90 days ago
100.0 % uptime
Today
Non-ID Verification ? Operational
90 days ago
100.0 % uptime
Today
New Zealand Datasources Operational
90 days ago
99.99 % uptime
Today
ID Documents ? Operational
90 days ago
99.99 % uptime
Today
Non-ID Verification ? Operational
90 days ago
100.0 % uptime
Today
North American Datasources Operational
90 days ago
100.0 % uptime
Today
ID Documents ? Operational
90 days ago
100.0 % uptime
Today
Non-ID Verification ? Operational
90 days ago
100.0 % uptime
Today
Global Datasources Operational
90 days ago
100.0 % uptime
Today
ID Documents Operational
90 days ago
100.0 % uptime
Today
Non-ID Verification Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Notice of Scheduled Service Provider Maintenance Feb 1, 2025 08:00-20:00 AEDT
The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Saturday, 1st February, 08:00 Sydney Australia time.
* Estimated finish time: Saturday, 1st February, 20:00 Sydney Australia time.
* Estimated Duration: 12 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Business API

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Dec 16, 2024 - 12:41 AEDT
Notice of Scheduled Service Provider Maintenance Feb 1, 2025 10:00 - Feb 2, 2025 14:00 AEDT
The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Saturday, 01st February 2025, 10:00 Sydney Australia time.
* Estimated finish time: Sunday, 02nd February 2025, 14:00 Sydney Australia time.
* Estimated Duration: 28 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Business API

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Jan 24, 2025 - 17:06 AEDT
Notice of Scheduled Service Provider Maintenance Feb 7, 2025 20:00 - Feb 9, 2025 08:00 AEDT
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Friday, 7th February 2025, 20:00 Sydney Australia time.
* Estimated finish time: Sunday, 9th February 2025, 12:00 Sydney Australia time.
* Estimated Duration: 36 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Non-ID verification.

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Jan 25, 2025 - 14:14 AEDT
Notice of Scheduled Service Provider Maintenance Feb 8, 2025 08:00-10:00 AEDT
The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Tuesday, 08th February 2025, 08:00 Sydney Australia time.
* Estimated finish time: Saturday, 08th February 2025, 10:00 Sydney Australia time.
* Estimated Duration: 2 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Business API

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Jan 24, 2025 - 17:11 AEDT
Notice of Scheduled Service Provider Maintenance Feb 9, 2025 08:00-14:00 AEDT
The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Sunday, 9th February, 08:00 Sydney Australia time.
* Estimated finish time: Sunday, 9th February, 14:00 Sydney Australia time.
* Estimated Duration: 6 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Business API

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Jan 17, 2025 - 12:52 AEDT
Notice of Scheduled Service Provider Maintenance Feb 14, 2025 00:00-05:00 AEDT
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Friday, 14th February 2025, 00:00 NZ time.
* Estimated finish time: Friday, 14th February 2025, 05:00 NZ time.
* Estimated Duration: 5 hours
* Customer outage is expected? Yes
* Affected Region and Data source: New Zealand and ID Documents.

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Jan 17, 2025 - 11:55 AEDT
Notice of Scheduled Service Provider Maintenance Feb 14, 2025 20:00 - Feb 17, 2025 00:00 AEDT
The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Friday, 14th February 2025, 20:00 Sydney Australia time.
* Estimated finish time: Monday, 17th February, 00:00 Sydney Australia time.
* Estimated Duration: 2 days and 4 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Business API

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Jan 17, 2025 - 12:39 AEDT
Past Incidents
Jan 25, 2025

Unresolved incidents: Notice of Scheduled Service Provider Maintenance, Notice of Scheduled Service Provider Maintenance.

Jan 24, 2025

No incidents reported.

Jan 23, 2025

No incidents reported.

Jan 22, 2025

No incidents reported.

Jan 21, 2025

No incidents reported.

Jan 20, 2025
Elevated API Errors - Business API
Resolved - We experienced a degraded performance of vendor portal and APIs. The issue began at approximately January 20, 2025 - 13:28 AEDT and was fully resolved by January 20, 2025 - 15:06 AEDT.

All services are now operating normally.
Jan 20, 15:00 AEDT
Notice of Scheduled Service Provider Maintenance
Completed - The scheduled maintenance has been completed.
Jan 20, 02:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 00:00 AEDT
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Monday, 20th January 2025, 00:00 Sydney Australia time.
* Estimated finish time: Monday, 20th January 2025, 02:00 Sydney Australia time.
* Estimated Duration: 2 hours.
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Passport

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Jan 15, 11:19 AEDT
Jan 19, 2025
Notice of Scheduled Service Provider Maintenance
Completed - The scheduled maintenance has been completed.
Jan 19, 18:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 08:00 AEDT
Scheduled - The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Sunday, 19th January, 08:00 AM Sydney Australia time.
* Estimated finish time: Sunday, 19th January, 18:00 Sydney Australia time.
* Estimated Duration: 10 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Business API

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Jan 10, 12:52 AEDT
Notice of Scheduled Service Provider Maintenance
Completed - The scheduled maintenance has been completed.
Jan 19, 17:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 08:00 AEDT
Scheduled - The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Saturday, 18th January, 08:00 Sydney Australia time.
* Estimated finish time: Sunday, 19th January, 17:00 Sydney Australia time.
* Estimated Duration: 1 Day 9 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Business API

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Dec 9, 12:36 AEDT
Jan 18, 2025
Jan 17, 2025

No incidents reported.

Jan 16, 2025

No incidents reported.

Jan 15, 2025
FrankieOne Release Notes 24.Q4.R6
Resolved - Summary
FrankieOne would like to advise of a recent release to our platform. Full release notes are available through the link https://docs.frankieone.com/changelog/release-24q4r6

Customer Impact
None
Jan 15, 13:42 AEDT
Jan 14, 2025
Elevated API Errors - AU Business API
Resolved - We experienced partial outage of the purchasing component of vendor application portal and APIs. The issue began at approximately 16:08 AEDT on January 14th and was fully resolved by 16:12 AEDT.

All services are now operating normally.
Jan 14, 16:00 AEDT
Jan 13, 2025

No incidents reported.

Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

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