FrankieOne
Notice of Scheduled Service Provider Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 2024 - 00:00 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Saturday, 21/09/2024, 00:00 Sydney Australia time.
* Estimated finish time: Saturday, 21/09/2024, 08:00 Sydney Australia time.
* Estimated Duration: 8 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia, ID and Non-ID Verification.

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Sep 21, 2024 00:00-08:00 AEST

About This Site

FrankieOne - Single API, 300+ data sources

Frankie connects global ID verification, eKYC, AML and fraud providers to enable data led decisions and provide a single unified view

Uptime over the past 90 days. View historical uptime.
Production API ? Operational
90 days ago
100.0 % uptime
Today
Frankie Components Operational
90 days ago
100.0 % uptime
Today
Portal ? Operational
90 days ago
100.0 % uptime
Today
Smart UI ? Operational
90 days ago
100.0 % uptime
Today
Vendor Services ? Operational
90 days ago
99.97 % uptime
Today
KYC ? Operational
90 days ago
100.0 % uptime
Today
KYB ? Operational
90 days ago
99.92 % uptime
Today
KYT ? Operational
90 days ago
100.0 % uptime
Today
Australian Datasources Under Maintenance
90 days ago
100.0 % uptime
Today
Primary ID Documents ? Under Maintenance
90 days ago
100.0 % uptime
Today
Secondary ID Documents ? Under Maintenance
90 days ago
100.0 % uptime
Today
Non-ID Verification ? Under Maintenance
90 days ago
100.0 % uptime
Today
New Zealand Datasources Operational
90 days ago
100.0 % uptime
Today
ID Documents ? Operational
90 days ago
100.0 % uptime
Today
Non-ID Verification ? Operational
90 days ago
100.0 % uptime
Today
North American Datasources Operational
90 days ago
100.0 % uptime
Today
ID Documents ? Operational
90 days ago
100.0 % uptime
Today
Non-ID Verification ? Operational
90 days ago
100.0 % uptime
Today
Global Datasources Operational
90 days ago
97.38 % uptime
Today
ID Documents Operational
90 days ago
94.77 % uptime
Today
Non-ID Verification Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Notice of Scheduled Service Provider Maintenance Sep 21, 2024 08:00-20:00 AEST
The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Saturday, 21st September, 08:00 Sydney Australia time.
* Estimated finish time: Saturday, 21st September, 20:00 Sydney Australia time.
* Estimated Duration: 12 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Business API

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Aug 19, 2024 - 15:16 AEST
Notice of Scheduled Service Provider Maintenance Sep 22, 2024 00:00-04:00 AEST
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Sunday, 22 September 2024, 00:00 Sydney Australia time.
* Estimated finish time: Sunday, 22 September 2024, 04:00 Sydney Australia time.
* Estimated Duration: 4 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Medicare Cards

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Sep 19, 2024 - 13:31 AEST
Notice of Scheduled Service Provider Maintenance Sep 23, 2024 05:00-08:00 AEST
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Monday, 23 September, 05:00 Sydney Australia time.
* Estimated finish time: Monday, 23 September, 08:00 Sydney Australia time.
* Estimated Duration: 3 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Visa

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Sep 17, 2024 - 13:40 AEST
Notice of Scheduled Service Provider Maintenance Sep 24, 2024 05:00-08:00 AEST
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Tuesday, 24 September, 05:00 Sydney Australia time.
* Estimated finish time: Tuesday, 24 September, 08:00 Sydney Australia time.
* Estimated Duration: 3 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Visa

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Sep 17, 2024 - 13:24 AEST
Notice of Scheduled Service Provider Maintenance Sep 28, 2024 08:00-20:00 AEST
The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Saturday, 28th September, 08:00 Sydney Australia time.
* Estimated finish time: Saturday, 28th September, 20:00 Sydney Australia time.
* Estimated Duration: 12 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Business API

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Aug 19, 2024 - 15:18 AEST
Notice of Scheduled Service Provider Maintenance Sep 29, 2024 00:00-03:00 AEST
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Sunday, 29/09/24, 00:00 Sydney Australia time.
* Estimated finish time: Sunday, 29/09/24, 03:00 Sydney Australia time.
* Estimated Duration: 3 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and all documents.

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Sep 12, 2024 - 09:46 AEST
Notice of Scheduled Service Provider Maintenance Oct 6, 2024 08:00-14:00 AEDT
The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Sunday, 6th October, 08:00 Sydney Australia time.
* Estimated finish time: Sunday, 6th October, 14:00 Sydney Australia time.
* Estimated Duration: 6 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Business API

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Aug 19, 2024 - 15:21 AEST
Notice of Scheduled Service Provider Maintenance Oct 12, 2024 08:00-20:00 AEDT
The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Saturday, 12 October, 08:00 Sydney Australia time.
* Estimated finish time: Saturday, 12 October, 20:00 Sydney Australia time.
* Estimated Duration: 12 Hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Business API

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Sep 17, 2024 - 15:53 AEST
Past Incidents
Sep 21, 2024

Unresolved incident: Notice of Scheduled Service Provider Maintenance.

Sep 20, 2024

No incidents reported.

Sep 19, 2024

No incidents reported.

Sep 18, 2024

No incidents reported.

Sep 17, 2024

No incidents reported.

Sep 16, 2024
Notice of Scheduled Service Provider Maintenance
Completed - The scheduled maintenance has been completed.
Sep 16, 02:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 00:00 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Monday, 16th September, 2024, 00:00 Sydney Australia time.
* Estimated finish time: Monday, 16th September, 2024, 02:00 Sydney Australia time.
* Estimated Duration: 2 hours.
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Passport

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Sep 11, 13:32 AEST
Sep 15, 2024

No incidents reported.

Sep 14, 2024
Elevated API Errors - AU Driving License and Medicare.
Resolved - We received a notice from the DVS service about a partial loss of service, which caused a disruption affecting Driving License and Medicare. This incident has been fully resolved now.

Start time: 12:15 PM AEST, 14 September 2024
End time: 07:43 AM AEST, 15 September 2024
Sep 14, 12:15 AEST
Sep 13, 2024

No incidents reported.

Sep 12, 2024

No incidents reported.

Sep 11, 2024

No incidents reported.

Sep 10, 2024

No incidents reported.

Sep 9, 2024

No incidents reported.

Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

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