The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Saturday, 3rd August, 15:00 Sydney Australia time. * Estimated finish time: Saturday, 3rd August, 18:00 Sydney Australia time. * Estimated Duration: 3 hours * Customer outage is expected? Yes * Affected Region and Data source: Australia and Visa
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions. Posted on
Jul 25, 2024 - 09:47 AEST
The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Sunday, 4th August, 08:00 Sydney Australia time. * Estimated finish time: Sunday, 4th August, 14:00 Sydney Australia time. * Estimated Duration: 6 Hours * Customer outage is expected? Yes * Affected Region and Data source: Australia and Business API
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions. Posted on
Jul 19, 2024 - 11:05 AEST
The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Saturday, 17th August, 08:00 Sydney Australia time. * Estimated finish time: Saturday, 17th August, 20:00 Sydney Australia time. * Estimated Duration: 12 Hours * Customer outage is expected? Yes * Affected Region and Data source: Australia and Business API
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions. Posted on
Jul 19, 2024 - 11:09 AEST
The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Saturday, 24th August, 18:30 Sydney Australia time. * Estimated finish time: Sunday, 25th August, 18:30 Sydney Australia time. * Estimated Duration: 1 day * Customer outage is expected? Yes * Affected Region and Data source: Australia and Business API
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions. Posted on
Jul 19, 2024 - 11:13 AEST
The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Saturday, 31st August, 08:00 Sydney Australia time. * Estimated finish time: Sunday, 1st September, 17:00 Sydney Australia time. * Estimated Duration: 33 hours * Customer outage is expected? Yes/No * Affected Region and Data source: Australia and Business API
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions. Posted on
Jul 26, 2024 - 13:37 AEST
Resolved -
This incident has been resolved.
Jul 26, 04:30 AEST
Investigating -
We regret to inform you that our Visa Check Services are currently experiencing issues. Our technical team is actively working to resolve the problem as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience.
Thank you for your understanding.
Jul 10, 14:29 AEST
Completed -
The scheduled maintenance has been completed.
Jul 23, 08:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 05:01 AEST
Scheduled -
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Tuesday, 23rd July, 05:00 Sydney Australia time. * Estimated finish time: Tuesday, 23rd July, 08:00 Sydney Australia time. * Estimated Duration: 3 hours * Customer outage is expected? Yes * Affected Region and Data source: Australia and Visa
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Jul 22, 10:02 AEST
Completed -
The scheduled maintenance has been completed.
Jul 23, 08:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 05:00 AEST
Scheduled -
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Tuesday, 23rd July, 05:00 Sydney Australia time. * Estimated finish time: Tuesday, 23rd July, 08:00 Sydney Australia time. * Estimated Duration: 3 hours * Customer outage is expected? Yes * Affected Region and Data source: Australia and Visa
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Jul 9, 12:28 AEST
Completed -
The scheduled maintenance has been completed.
Jul 22, 08:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 05:00 AEST
Scheduled -
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Monday, 22nd July, 05:00 Sydney Australia time. * Estimated finish time: Monday, 22nd July, 08:00 Sydney Australia time. * Estimated Duration: 3 hours * Customer outage is expected? Yes * Affected Region and Data source: Australia and Visa
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Jul 8, 16:23 AEST
Start Time: 22 July 2024, 05:00 AM AEST End Time: 22 July 2024, 8:00 AM AEST
Incident Details:
During the specified period, users may have encountered system errors ('S' responses) when attempting to process AU Secondary Documents (VISA). The issue has been resolved, and the system is now functioning normally.
Jul 22, 05:00 AEST
Completed -
The scheduled maintenance has been completed.
Jul 21, 18:30 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 18:30 AEST
Scheduled -
The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Saturday, 20th July, 18:30 Sydney Australia time. * Estimated finish time: Saturday, 21st July, 18:30 Sydney Australia time. * Estimated Duration: 1 day * Customer outage is expected? Yes * Affected Region and Data source: Australia and Business API
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Jul 19, 11:00 AEST
Completed -
The scheduled maintenance has been completed.
Jul 21, 09:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 05:00 AEST
Scheduled -
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Sunday, 21st July, 05:00 Sydney Australia time. * Estimated finish time: Sunday, 21st July, 09:00 Sydney Australia time. * Estimated Duration: 4 hours * Customer outage is expected? Yes * Affected Region and Data source: Australia and Driver Licence
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Jul 19, 12:33 AEST
Completed -
The scheduled maintenance has been completed.
Jul 21, 09:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 05:00 AEST
Scheduled -
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Sunday, 21st July 2024, 05:00 Sydney Australia time. * Estimated finish time: Sunday, 21st July 2024, 09:00 Sydney Australia time. * Estimated Duration: 4 hours * Customer outage is expected? Yes * Affected Region and Data source: Australia and Driver License
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Jul 8, 01:21 AEST
Completed -
The scheduled maintenance has been completed.
Jul 15, 02:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 00:00 AEST
Scheduled -
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Monday, 15th July 2024, 00:00 Sydney Australia time. * Estimated finish time: Monday, 15th July 2024, 02:00 Sydney Australia time. * Estimated Duration: 2 hours * Customer outage is expected? Yes * Affected Region and Data source: Australia and Passport
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Jul 8, 13:20 AEST
Completed -
The scheduled maintenance has been completed.
Jul 14, 07:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 06:01 AEST
Scheduled -
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Sunday, 14th July, 06:00 Sydney Australia time. * Estimated finish time: Sunday, 14th July, 07:00 Sydney Australia time. * Estimated Duration: 1 hour * Customer outage is expected? Yes * Affected Region and Data source: Australia and Visa
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Jul 12, 10:42 AEST
Completed -
The scheduled maintenance has been completed.
Jul 14, 07:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 06:00 AEST
Scheduled -
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Sunday, 14th July, 06:00 Sydney Australia time. * Estimated finish time: Sunday, 14th July, 07:00 Sydney Australia time. * Estimated Duration: 1 hour * Customer outage is expected? Yes * Affected Region and Data source: Australia and Visa
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Jul 8, 15:36 AEST