FrankieOne
All Systems Operational

About This Site

FrankieOne - Single API, 300+ data sources

Frankie connects global ID verification, eKYC, AML and fraud providers to enable data led decisions and provide a single unified view

Uptime over the past 90 days. View historical uptime.
Production API ? Operational
90 days ago
100.0 % uptime
Today
Frankie Components Operational
90 days ago
100.0 % uptime
Today
Portal ? Operational
90 days ago
100.0 % uptime
Today
Smart UI ? Operational
90 days ago
100.0 % uptime
Today
Vendor Services ? Operational
90 days ago
99.96 % uptime
Today
KYC ? Operational
90 days ago
100.0 % uptime
Today
KYB ? Operational
90 days ago
99.89 % uptime
Today
KYT ? Operational
90 days ago
100.0 % uptime
Today
Australian Datasources Operational
90 days ago
100.0 % uptime
Today
Primary ID Documents ? Operational
90 days ago
100.0 % uptime
Today
Secondary ID Documents ? Operational
90 days ago
100.0 % uptime
Today
Non-ID Verification ? Operational
90 days ago
100.0 % uptime
Today
New Zealand Datasources Operational
90 days ago
100.0 % uptime
Today
ID Documents ? Operational
90 days ago
100.0 % uptime
Today
Non-ID Verification ? Operational
90 days ago
100.0 % uptime
Today
North American Datasources Operational
90 days ago
100.0 % uptime
Today
ID Documents ? Operational
90 days ago
100.0 % uptime
Today
Non-ID Verification ? Operational
90 days ago
100.0 % uptime
Today
Global Datasources Operational
90 days ago
97.38 % uptime
Today
ID Documents Operational
90 days ago
94.77 % uptime
Today
Non-ID Verification Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Notice of Scheduled Service Provider Maintenance Oct 23, 2024 22:00 - Oct 24, 2024 00:00 AEDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 21, 2024 - 21:08 AEDT
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Wednesday, 23rd October, 22:00 Sydney Australia time.
* Estimated finish time: Thursday, 24th October, 00:00 Sydney Australia time.
* Estimated Duration: 2 hours.
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and All documents

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Oct 23, 2024 - 22:00 AEDT
Notice of Scheduled Service Provider Maintenance Oct 27, 2024 05:00-08:00 AEDT
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Sunday, 27th October 2024, 05:00 Sydney Australia time.
* Estimated finish time: Sunday, 27th October 2024, 08:00 Sydney Australia time.
* Estimated Duration: 3 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Driving License

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Oct 14, 2024 - 10:56 AEDT
Notice of Scheduled Service Provider Maintenance Nov 2, 2024 08:00-20:00 AEDT
The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Saturday, 2 November, 08:00 Sydney Australia time.
* Estimated finish time: Saturday, 2 November, 20:00 Sydney Australia time.
* Estimated Duration: 12 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Business API.

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Sep 30, 2024 - 12:58 AEST
Notice of Scheduled Service Provider Maintenance Nov 3, 2024 08:00-14:00 AEDT
The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Sunday, 3 November, 08:00 Sydney Australia time.
* Estimated finish time: Sunday, 3 November, 14:00 Sydney Australia time.
* Estimated Duration: 6 Hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Business API

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Oct 11, 2024 - 18:02 AEDT
Notice of Scheduled Service Provider Maintenance Nov 29, 2024 20:15 - Dec 1, 2024 20:00 AEDT
The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Friday, 29th November, 20:15 Sydney Australia time.
* Estimated finish time: Sunday, 1st December, 08:00 Sydney Australia time.
* Estimated Duration: 1 day, 23 hours, and 45 minutes
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Business API

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Oct 21, 2024 - 14:22 AEDT
Notice of Scheduled Service Provider Maintenance Dec 1, 2024 08:00-14:00 AEDT
The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Sunday, 1st December, 08:00 Sydney Australia time.
* Estimated finish time: Sunday, 1st December, 14:00 Sydney Australia time.
* Estimated Duration: 6 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Business API

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Oct 10, 2024 - 20:51 AEDT
Past Incidents
Oct 22, 2024
Notice of Scheduled Service Provider Maintenance
Completed - The scheduled maintenance has been completed.
Oct 22, 08:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 05:00 AEDT
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Tuesday, 22nd October, 05:00 Sydney Australia time.
* Estimated finish time: Tuesday, 22nd October, 08:00 Sydney Australia time.
* Estimated Duration: 3 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Visa

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Oct 16, 10:20 AEDT
Oct 21, 2024
Notice of Scheduled Service Provider Maintenance
Completed - The scheduled maintenance has been completed.
Oct 21, 08:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 05:00 AEDT
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Monday, 21st October, 05:00 Sydney Australia time.
* Estimated finish time: Monday, 21st October, 08:00 Sydney Australia time.
* Estimated Duration: 3 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Visa

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Oct 16, 10:17 AEDT
Notice of Scheduled Service Provider Maintenance
Completed - The scheduled maintenance has been completed.
Oct 21, 02:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 00:00 AEDT
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Monday, 21st October 2024, 00:00 Sydney Australia time.
* Estimated finish time: Monday, 21st October 2024, 02:00 Sydney Australia time.
* Estimated Duration: 2 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Passport

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Oct 14, 16:47 AEDT
Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024

No incidents reported.

Oct 17, 2024

No incidents reported.

Oct 16, 2024

No incidents reported.

Oct 15, 2024

No incidents reported.

Oct 14, 2024
Elevated API Errors - AU KYB
Resolved - This incident has been resolved.
Oct 14, 01:06 AEDT
Monitoring - The KYB Service is now restored and is under monitoring.
We've worked with our vendor to resolve the issue by rolling back a change made on 10th October
Oct 11, 13:03 AEDT
Investigating - We are currently investigating an issue with running Single Level and UBO Reports with PDFs coming with blank PDFs.

We're liaising with our vendor to investigate the issue and will provide an update in 2 hours.
Oct 11, 11:08 AEDT
Oct 13, 2024

No incidents reported.

Oct 12, 2024
Notice of Scheduled Service Provider Maintenance
Completed - The scheduled maintenance has been completed.
Oct 12, 20:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 08:00 AEDT
Scheduled - The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Saturday, 12 October, 08:00 Sydney Australia time.
* Estimated finish time: Saturday, 12 October, 20:00 Sydney Australia time.
* Estimated Duration: 12 Hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Business API

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Sep 17, 15:53 AEST
Oct 11, 2024
Oct 10, 2024

No incidents reported.

Oct 9, 2024

No incidents reported.

Oct 8, 2024

No incidents reported.

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