FrankieOne Status

FrankieOne

All Systems Operational

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FrankieOne - Single API, 300+ data sources

Frankie connects global ID verification, eKYC, AML and fraud providers to enable data led decisions and provide a single unified view

Uptime over the past 90 days. View historical uptime.

Services Operational

90 days ago

99.97 % uptime

Today

KYC Service Operational

90 days ago

99.97 % uptime

Today

KYB Service Operational

90 days ago

99.97 % uptime

Today

KYT Service Operational

90 days ago

99.97 % uptime

Today

API Operational

90 days ago

100.0 % uptime

Today

Portal Operational

90 days ago

100.0 % uptime

Today

Smart UI Service Operational

90 days ago

100.0 % uptime

Today

UAT API Operational

90 days ago

100.0 % uptime

Today

Service Providers Operational

90 days ago

99.97 % uptime

Today

ABR Operational

90 days ago

100.0 % uptime

Today

Accurassi Operational

90 days ago

100.0 % uptime

Today

Acuris Operational

90 days ago

100.0 % uptime

Today

AsiaVerify Operational

90 days ago

100.0 % uptime

Today

ASIC Operational

90 days ago

99.79 % uptime

Today

Centrix NZ Operational

90 days ago

100.0 % uptime

Today

Creden Operational

90 days ago

100.0 % uptime

Today

ComplyAdvantage Operational

90 days ago

100.0 % uptime

Today

CreditorWatch Operational

90 days ago

100.0 % uptime

Today

Equifax Operational

90 days ago

99.79 % uptime

Today

Equifax NZ Operational

90 days ago

100.0 % uptime

Today

Experian Operational

90 days ago

100.0 % uptime

Today

GDC Operational

90 days ago

100.0 % uptime

Today

Kyckr Operational

90 days ago

100.0 % uptime

Today

National Crime Check Operational

90 days ago

100.0 % uptime

Today

Onfido Operational

90 days ago

100.0 % uptime

Today

RapidID Operational

90 days ago

100.0 % uptime

Today

Sardine Operational

90 days ago

100.0 % uptime

Today

Superchoice Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Notice of Scheduled Service Provider Maintenance - DVS Mar 23, 2023 20:00-21:00 AEDT

DVS' service will be undergoing scheduled maintenance from:

* Start time: Thursday, March 23, 2023, 20:00 Sydney Australia time.
* Estimated finish time: Thursday, March 23, 2023, 21:00 Sydney Australia time.
* Estimated Duration: 1 hour
* Customer outage is expected? Yes while verifying WA Birth, marriage and change of name certificates
* Affected Region and Data source: Australia and DVS

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Mar 21, 2023 - 02:33 AEDT

Notice of Scheduled Service Provider Maintenance - Equifax | ASIC Mar 25, 2023 09:00-17:00 AEDT

Equifax's service will be undergoing scheduled maintenance from:

* Start time: Saturday, March 25,2023 - 09:00 Sydney Australia time.
* Estimated finish time: Saturday, March 25,2023 - 17:00 Sydney Australia time.
* Estimated Duration: 8 hours
* Affected Region and Data source: ASIC

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Mar 06, 2023 - 21:54 AEDT

Notice of Scheduled Service Provider Maintenance - Equifax Mar 25, 2023 19:00 - Mar 27, 2023 00:00 AEDT

Equifax's service will be undergoing scheduled maintenance from:

* Start time: Saturday, 25th March 2023, 19:00 Sydney Australia time.
* Estimated finish time: Monday, 27th March 2023, 00:00 Sydney Australia time.
* Estimated Duration: 29 hours
* Customer outage is expected? Yes (All Equifax AU Services)
* Affected Region and Data source: Australia and Equifax

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Mar 21, 2023 - 03:07 AEDT

Notice of Scheduled Service Provider Maintenance - DVS Mar 27, 2023 05:00-08:00 AEDT

DVS' service will be undergoing scheduled maintenance from:

* Start time: Monday, March 27, 2023 - 05:00 Sydney Australia time.
* Estimated finish time: Monday, March 27,2023 - 08:00 Sydney Australia time.
* Estimated Duration: 3 hours
* Affected Region and Data source: Australia and DVS

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Mar 17, 2023 - 09:37 AEDT

Notice of Scheduled Service Provider Maintenance - DVS Mar 28, 2023 05:00-08:00 AEDT

DVS' service will be undergoing scheduled maintenance from:

* Start time: Tuesday, March 28, 2023 - 5:00 Sydney Australia time.
* Estimated finish time: Tuesday, March 28, 2023, 8:00 Sydney Australia time.
* Estimated Duration: 3 hours
* Customer outage is expected? Yes while verifying Citizenship and immicard
* Affected Region and Data source: Australia and DVS

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Mar 17, 2023 - 09:42 AEDT

Notice of Scheduled Service Provider Maintenance - Equifax | ASIC Apr 1, 2023 08:00-23:59 AEDT

Equifax's service will be undergoing scheduled maintenance from:

* Start time: Saturday, 1st April, 2023 - 08:00 Sydney Australia time.
* Estimated finish time: Saturday, 1st April, 2023 - 23:59 Sydney Australia time.
* Estimated Duration: 15 hours 59 minutes
* Affected Region and Data source: ASIC

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Feb 24, 2023 - 15:17 AEDT

Notice of Scheduled Service Provider Maintenance - Equifax | ASIC Apr 2, 2023 08:00-12:00 AEST

Equifax's service will be undergoing scheduled maintenance from:

* Start time: Sunday, 2nd April, 2023 - 08:00 Sydney Australia time.
* Estimated finish time: Sunday, 2nd April, 2023 - 12:00 Sydney Australia time.
* Estimated Duration: 4 hours
* Affected Region and Data source: ASIC

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Feb 24, 2023 - 15:15 AEDT

Notice of Scheduled Service Provider Maintenance - Equifax | ASIC Apr 15, 2023 08:00-19:00 AEST

Equifax's service will be undergoing scheduled maintenance from:

* Start time: Saturday, April 15, 2023 - 08:00 Sydney Australia time.
* Estimated finish time: Saturday, April 15, 2023 - 19:00 Sydney Australia time.
* Estimated Duration: 11 hours
* Affected Region and Data source: ASIC

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Mar 06, 2023 - 22:18 AEDT

Notice of Scheduled Service Provider Maintenance - Equifax Dec 27, 2023 04:30-05:30 AEDT

Update - We will be undergoing scheduled maintenance during this time.
Feb 22, 2023 - 17:37 AEDT

Scheduled - Equifax's service will be undergoing scheduled maintenance from:

* Start time: Monday, February 27, 2023, 04:30, Sydney Australia time.
* Estimated finish time: Monday, February 27, 2023, 05:30 Sydney Australia time.
* Estimated Duration: 1 hour
* Customer outage is expected? No
* Workaround: No
* Affected Region and Data source: AU - QLD Birth, marriage and change of name certificates

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Feb 27, 2023 - 04:30 AEDT

System Metrics Month Week Day

API Service Latency

Fetching

Portal Response Time

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Service Provider - Average Response Time

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Past Incidents

Mar 22, 2023

Notice of Scheduled Service Provider Maintenance - Equifax

Completed - The scheduled maintenance has been completed.
Mar 22, 08:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 00:01 AEDT

Scheduled - Equifax's service will be undergoing scheduled maintenance from:

* Start time: Wednesday, 22nd March 2023, 00:00 Sydney Australia time.
* Estimated finish time: Wednesday, 22nd March 2023, 08:00 Sydney Australia time.
* Estimated Duration: 8 hours
* Customer outage is expected? Yes while using multiple Services
* Affected Region and Data source: Australia and Equifax

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Mar 21, 22:57 AEDT

Mar 21, 2023

No incidents reported.

Mar 20, 2023

Notice of Scheduled Service Provider Maintenance - DVS

Completed - The scheduled maintenance has been completed.
Mar 20, 04:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 00:01 AEDT

Scheduled - DVS's service will be undergoing scheduled maintenance from:

* Start time: Monday, 20th March 2022, 00:00 Sydney Australia time.
* Estimated finish time: Monday, 20th March 2022, 04:00 Sydney Australia time.
* Estimated Duration: 4 hours
* Customer outage is expected? Yes while verifying Visa
* Affected Region and Data source: Australia and DVS

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Mar 18, 04:22 AEDT

Notice of Scheduled Service Provider Maintenance - Equifax

Completed - The scheduled maintenance has been completed.
Mar 20, 04:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 00:01 AEDT

Scheduled - Equifax's DVS service will be undergoing scheduled maintenance from:

* Start time: 20 March 2023, 00:00 Sydney Australia time.
* Estimated finish time: 20 March 2023, 04:00 Sydney Australia time.
* Estimated Duration: 4 hours
* Customer outage is expected? No
* Workaround: N/A
* Affected Region and Data source: Australia - 3rd Party - IDMatrix DVS

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Mar 17, 17:35 AEDT

Notice of Scheduled Service Provider Maintenance - Equifax IDMatrix DVS

Completed - The scheduled maintenance has been completed.
Mar 20, 04:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 00:01 AEDT

Scheduled - Equifax's service will be undergoing scheduled maintenance from:

* Start time: Monday, 20th March 2023, 00:00 Sydney Australia time.
* Estimated finish time: Monday, 20th March 2023, 00:00 Sydney Australia time.
* Estimated Duration: 4 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and while verifying Passport

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Mar 15, 20:59 AEDT

Notice of Scheduled Service Provider Maintenance - DVS

Completed - The scheduled maintenance has been completed.
Mar 20, 04:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 00:01 AEDT

Scheduled - DVS' service will be undergoing scheduled maintenance from:

* Start time: Monday, March 20, 2023, 12:00 AM Sydney Australia time.
* Estimated finish time: Monday, March 20,2023, 04:00 Sydney Australia time.
* Estimated Duration: 4 hours
* Customer outage is expected? Yes while verifying Immigration documents
* Affected Region and Data source: Australia and DVS

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Mar 3, 16:21 AEDT

Mar 19, 2023

Notice of Scheduled Service Provider Maintenance - Equifax IDMatrix DVS

Completed - The scheduled maintenance has been completed.
Mar 19, 10:30 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 07:30 AEDT

Scheduled - Equifax's service will be undergoing scheduled maintenance from:

* Start time: Sunday, 19th March 2023, 07:30 Sydney Australia time.
* Estimated finish time: Sunday, 19th March 2023, 10:30 Sydney Australia time.
* Estimated Duration: 3 hours
* Customer outage is expected? Yes while verifying SA Birth/Marriage and Change of Name Certificates
* Affected Region and Data source: Australia and Equifax IDMatric DVS

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Mar 17, 04:32 AEDT

Notice of Scheduled Service Provider Maintenance - DVS

Completed - The scheduled maintenance has been completed.
Mar 19, 09:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 06:00 AEDT

Scheduled - DVS's service will be undergoing scheduled maintenance from:

* Start time: Sunday, 19th March 2023, 06:00 Sydney Australia time.
* Estimated finish time: Sunday, 19th March 2023, 09:00 Sydney Australia time.
* Estimated Duration: 3 hours
* Customer outage is expected? Yes while verifying AU Driver License
* Affected Region and Data source: Australia and DVS

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Jan 19, 18:09 AEDT

Notice of Scheduled Service Provider Maintenance - Equifax

Completed - The scheduled maintenance has been completed.
Mar 19, 09:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 06:00 AEDT

Scheduled - Equifax's service will be undergoing scheduled maintenance from:

* Start time: Sunday, 19th March, 06:00 Sydney Australia time.
* Estimated finish time: Sunday, 19th March, 09:00 Sydney Australia time.
* Estimated Duration: 3 hours
* Customer outage is expected? No
* Workaround: No
* Affected Region and Data source: IDMatrix DVS - Licence

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Jan 18, 11:42 AEDT

Notice of Scheduled Service Provider Maintenance - Experian

Completed - The scheduled maintenance has been completed.
Mar 19, 07:01 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 23:00 AEDT

Scheduled - Experian's service will be undergoing scheduled maintenance from:

* Start time: Saturday, March 18, 2023 - 23:00 Sydney Australia time.
* Estimated finish time: Sunday, March 19, 2023 - 07:00 Sydney Australia time.
* Estimated Duration: 8 hours
* Affected Region and Data source: Experian

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Mar 9, 10:37 AEDT

Mar 18, 2023

Notice of Scheduled Service Provider Maintenance - Creditorwatch

Completed - The scheduled maintenance has been completed.
Mar 18, 23:59 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 04:14 AEDT

Scheduled - Creditorwatch's service will be undergoing scheduled maintenance from:

* Start time: Friday, 17th March 2023, 20:00 Sydney Australia time.
* Estimated finish time: Saturday, 18th March 2023, 23:59 Sydney Australia time.
* Estimated Duration: 19 hours and 44 minutes
* Customer outage is expected? Yes while accessing CreditorWatch - API, CreditorWatch - Application Portal, CreditorWatch Express, and Apply Easy
* Affected Region and Data source: Australia and Creditorwatch

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Mar 18, 04:13 AEDT

Notice of Scheduled Service Provider Maintenance - Equifax

Completed - The scheduled maintenance has been completed.
Mar 18, 07:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 03:00 AEDT

Scheduled - Equifax's service will be undergoing scheduled maintenance from:

* Start time: Saturday, March 18, 2023 - 03:00 Sydney Australia time.
* Estimated finish time: Saturday, March 18, 2023 - 07:00 Sydney Australia time.
* Estimated Duration: 4 hours
* Affected Region and Data source: Core Bureau

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Mar 15, 19:09 AEDT

Notice of Scheduled Service Provider Maintenance - Equifax

Completed - The scheduled maintenance has been completed.
Mar 18, 06:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 19:00 AEDT

Scheduled - Equifax's IDMatrix DVS service will be undergoing scheduled maintenance from:

* Start time: 17 March 2023, 19:00 Sydney Australia time.
* Estimated finish time: 17 March 2023, 06:00 Sydney Australia time.
* Estimated Duration: 11 hours
* Customer outage is expected? No
* Workaround: N/A
* Affected Region and Data source: Australia - 3rd Party - IDMatrix DVS

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Mar 17, 17:32 AEDT

Mar 17, 2023

Mar 16, 2023

No incidents reported.

Mar 15, 2023

Equifax Incident - ASIC

Resolved - The Incident impacting ASIC document image services is now fully resolved .ASIC support teams have monitored and confirmed the health of all involved components. Customers should no longer experience any degradation.
Mar 15, 11:35 AEDT

Update - Respective teams continue to work on the issue with high priority.
Mar 15, 03:17 AEDT

Investigating - ASIC have identified an issue with the 3rd Party service. Due to the outage, ASIC document image delivers are currently impacted through Equifax. We expect delivery of these documents once the issue is resolved. As such, we ask that you do not re-submit your DocImage request in the meantime.

Start time: 13:32 Sydney Time 14/03/2023
Mar 14, 21:09 AEDT

Mar 14, 2023

Mar 13, 2023

Notice of Scheduled Service Provider Maintenance - Equifax

Completed - The scheduled maintenance has been completed.
Mar 13, 00:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 16:01 AEDT

Scheduled - Equifax's service will be undergoing scheduled maintenance from:

* Start time: Saturday, 11th March 2023, 16:00 Sydney Australia time.
* Estimated finish time: Monday, 13th March 2023, 00:00 Sydney Australia time.
* Estimated Duration: 1 Day and 8 Hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and All AU Services

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Mar 6, 16:30 AEDT

Mar 12, 2023

Notice of Scheduled Service Provider Maintenance - Equifax

Completed - The scheduled maintenance has been completed.
Mar 12, 06:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 00:00 AEDT

Scheduled - Equifax's service will be undergoing scheduled maintenance from:

* Start time: 12 March 2023, 00:00 Sydney Australia time.
* Estimated finish time: 12 March 2023, 06:00 Sydney Australia time.
* Estimated Duration: 6 hours
* Customer outage is expected? Yes
* Workaround: N/A
* Affected Region and Data source: Australia - 3rd Party - IDMatrix DVS

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Mar 9, 15:04 AEDT

Notice of Scheduled Service Provider Maintenance - DVS

Completed - The scheduled maintenance has been completed.
Mar 12, 00:30 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 00:00 AEDT

Scheduled - DVS's service will be undergoing scheduled maintenance from:

* Start time: Sunday, 12th March 2023 - 12:00 Sydney Australia time.
* Estimated finish time: Sunday, 12th March 2023 - 12:30 Sydney Australia time.
* Estimated Duration: 30 minutes.
* Customer outage is expected? Yes while verifying Medicare
* Affected Region and Data source: Australia and DVS

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Mar 9, 19:49 AEDT

Mar 11, 2023

Notice of Scheduled Service Provider Maintenance - Equifax | ASIC

Completed - The scheduled maintenance has been completed.
Mar 11, 23:02 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 07:00 AEDT

Scheduled - Equifax's service will be undergoing scheduled maintenance from:

* Start time: Saturday, March 11, 2023 - 07:00 Sydney Australia time.
* Estimated finish time: Saturday, March 11, 2023 - 23:00 Sydney Australia time.
* Estimated Duration: 16 hours
* Affected Region and Data source: ASIC

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Mar 6, 21:12 AEDT

Mar 10, 2023

No incidents reported.

Mar 9, 2023

FrankieOne Service Outage / Degradation

Resolved - Incident Summary: Some FrankieOne services were affected by a service outage
Customer Impact: Some customers may have seen an increase fail rate during this time
Resolution: Affected services were restarted
Incident Start Time: 2023-03-09 14:32 PM AEDT
Incident Resolution Time: 2023-03-09 15:30 PM AEDT
Mar 9, 17:46 AEDT

Monitoring - All services have been restored, we are continuing to monitor system performance.
Mar 9, 15:56 AEDT

Update - We're seeing the restoration of services, we continue to work on the issue.

We will send an additional update at 4:00PM AEDT.
Mar 9, 15:47 AEDT

Update - We have identified the issue and are working to restore services.

We will send an additional update at 3:45PM AEDT.
Mar 9, 15:35 AEDT

Identified - We have identified the issue and are working to restore services.

We will send an additional update at 3:30PM AEDT.
Mar 9, 15:15 AEDT

Investigating - We are currently experiencing a Service Outage / Slowdown of services in the Production environment.

Our team is working on restoring the service ASAP and identifying the root cause.

We will send an additional update in 3:15PM AEDT.
Mar 9, 15:02 AEDT

Mar 8, 2023

No incidents reported.

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