FrankieOne
All Systems Operational

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FrankieOne - Single API, 300+ data sources

Frankie connects global ID verification, eKYC, AML and fraud providers to enable data led decisions and provide a single unified view

Uptime over the past 90 days. View historical uptime.
Services Operational
90 days ago
99.77 % uptime
Today
KYC ? Operational
90 days ago
99.83 % uptime
Today
KYB ? Operational
90 days ago
99.03 % uptime
Today
KYT ? Operational
90 days ago
99.97 % uptime
Today
Portal ? Operational
90 days ago
100.0 % uptime
Today
Smart UI ? Operational
90 days ago
100.0 % uptime
Today
Australian Datasources Operational
90 days ago
99.62 % uptime
Today
Primary ID Documents ? Operational
90 days ago
99.86 % uptime
Today
Secondary ID Documents ? Operational
90 days ago
99.93 % uptime
Today
Non-ID Verification ? Operational
90 days ago
99.06 % uptime
Today
New Zealand Datasources Operational
90 days ago
100.0 % uptime
Today
ID Documents ? Operational
90 days ago
100.0 % uptime
Today
Non-ID Verification ? Operational
90 days ago
100.0 % uptime
Today
North American Datasources Operational
90 days ago
99.97 % uptime
Today
ID Documents ? Operational
90 days ago
99.97 % uptime
Today
Non-ID Verification ? Operational
90 days ago
99.97 % uptime
Today
Global Datasources Operational
90 days ago
100.0 % uptime
Today
ID Documents Operational
90 days ago
100.0 % uptime
Today
Non-ID Verification Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Notice of Scheduled Service Provider Maintenance - KYB Jun 5, 2023 20:00-23:00 AEST
The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time:, Monday, 5th June, 2023 - 20:00 Sydney Australia time.
* Estimated finish time: Monday, 5th June, 2023 - 23:00 Sydney Australia time.
* Estimated Duration: 3 hours
* Customer outage is expected? Yes while performing AU KYB checks
* Affected Region: AU

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on May 22, 2023 - 18:24 AEST
Notice of Scheduled Service Provider Maintenance - KYB Jun 10, 2023 06:00 - Jun 11, 2023 12:00 AEST
The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Saturday, 10th June, 2023 - 06:00 Sydney Australia time.
* Estimated finish time: Sunday, 11th June, 2023 - 12:00 Sydney Australia time.
* Estimated Duration: 1 day 6 hours
* Customer outage is expected? Yes while performing AU KYB checks
* Affected Region: AU

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on May 22, 2023 - 18:27 AEST
Notice of Scheduled Service Provider Maintenance - KYB Jun 16, 2023 08:00 - Jun 17, 2023 00:00 AEST
The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Friday, 16th June, 2023 - 08:00 Sydney Australia time.
* Estimated finish time: Saturday, 17th June, 2023 - 00:00 Sydney Australia time.
* Estimated Duration: 16 hours
* Customer outage is expected? Yes while performing AU KYB checks
* Affected Region: AU

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on May 22, 2023 - 18:29 AEST
Notice of Scheduled Service Provider Maintenance - KYB Jun 30, 2023 22:00 - Jul 3, 2023 07:00 AEST
The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Friday, 30th June, 2023 - 22:00 Sydney Australia time.
* Estimated finish time: Monday, 3rd July, 2023 - 07:00 Sydney Australia time.
* Estimated Duration: 2 days 9 hours
* Customer outage is expected? Yes while performing AU KYB checks
* Affected Region: AU

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on May 22, 2023 - 18:33 AEST
System Metrics Month Week Day
API Service Latency
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Portal Response Time
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Service Provider - Average Response Time
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Past Incidents
Jun 5, 2023
Notice of Scheduled Service Provider Maintenance
Completed - The scheduled maintenance has been completed.
Jun 5, 00:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 20:00 AEST
Scheduled - The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Sunday, June 4, 2023 - 8:00, Sydney Australia time.
* Estimated finish time: Monday, June 5, 2023 - 12 AM, Sydney Australia time.
* Estimated Duration: 4
* Customer outage is expected? Yes while performing AU KYB checks
* Affected Region and Data source: AU

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Apr 18, 21:17 AEST
Jun 4, 2023
Notice of Scheduled Service Provider Maintenance
Completed - The scheduled maintenance has been completed.
Jun 4, 11:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 08:31 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Sunday, June 4, 2023, 08:30 AM, Sydney Australia time.
* Estimated finish time: Sunday, June 4, 2023, 11:30 AM, Sydney Australia time.
* Estimated Duration: 3 hours
* Customer outage is expected. Yes, while verifying secondary ID documents
* Affected Region: Australia

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Jun 1, 17:55 AEST
Jun 3, 2023
Notice of Scheduled Service Provider Maintenance - KYB
Completed - The scheduled maintenance has been completed.
Jun 3, 15:01 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 08:00 AEST
Scheduled - The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Saturday, 3rd June, 2023 - 08:00 Sydney Australia time.
* Estimated finish time: Saturday, 3rd June, 2023 - 15:00 Sydney Australia time.
* Estimated Duration: 7 hours
* Customer outage is expected? Yes while performing AU KYB checks
* Affected Region: AU

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
May 22, 18:20 AEST
Notice of Scheduled Service Provider Maintenance
Completed - The scheduled maintenance has been completed.
Jun 3, 06:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 00:00 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Saturday, June 3, 2023 - 12:00 AM, Sydney Australia time.
* Estimated finish time: Saturday, June 3, 2023, 06:00 AM, Sydney Australia time.
* Estimated Duration: 6 hours
* Customer outage is expected? Yes, while validating secondary ID documents
* Affected Region: Australia

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Jun 2, 14:24 AEST
Jun 2, 2023

No incidents reported.

Jun 1, 2023
Notice of Scheduled Service Provider Maintenance
Completed - The scheduled maintenance has been completed.
Jun 1, 23:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 22:30 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Thursday, June 1, 2023 - 10:30 PM, Sydney Australia time.
* Estimated finish time: Thursday, June 1, 2023, 11:30 PM, Sydney Australia time.
* Estimated Duration: 1 hour
* Customer outage is expected? Yes while verifying secondary ID documents
* Affected Region: Australia

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
May 31, 11:41 AEST
May 31, 2023

No incidents reported.

May 30, 2023
Notice of Scheduled Service Provider Maintenance
Completed - The scheduled maintenance has been completed.
May 30, 23:31 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 22:32 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Tuesday, May 30, 2023, 10:30 PM - Sydney Australia time.
* Estimated finish time: Tuesday, May 30, 2023 - 11:30 PM, Sydney Australia time.
* Estimated Duration: 1 hour
* Customer outage is expected? Yes, while validating secondary IDs
* Affected Region and Data source: Australia and ID Documents

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
May 26, 17:53 AEST
May 29, 2023
Notice of Scheduled Service Provider Maintenance
Completed - The scheduled maintenance has been completed.
May 29, 04:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 03:30 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Monday, May 29,2023 - 03:30 AM, Sydney Australia time.
* Estimated finish time: Monday, May 29, 2023 - 04:30 AM, Sydney Australia time.
* Estimated Duration: 1 hour
* Customer outage is expected? Yes
* Affected Region: Australia

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
May 26, 11:37 AEST
May 28, 2023
Notice of Scheduled Service Provider Maintenance
Completed - The scheduled maintenance has been completed.
May 28, 20:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 20:15 AEST
Scheduled - The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Friday, May 26, 2023 - 8:15 PM, Sydney Australia time.
* Estimated finish time: Sunday, May 28, 2023 - 8:00 PM, Sydney Australia time.
* Estimated Duration: 47 hours and 45 minutes
* Customer outage is expected? Yes while performing AU KYB checks
* Affected Region AU

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Apr 18, 20:52 AEST
May 27, 2023
Notice of Scheduled Service Provider Maintenance
Completed - The scheduled maintenance has been completed.
May 27, 18:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 18:00 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Saturday, May 27, 2023 - 6:00 PM, Sydney Australia time.
* Estimated finish time: Saturday, May 27, 2023 - 06:30 PM Sydney Australia time.
* Estimated Duration: 30 minutes
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and ID Documents

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
May 26, 15:58 AEST
Notice of Scheduled Service Provider Maintenance
Completed - The scheduled maintenance has been completed.
May 27, 00:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 00:01 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Saturday. 27th May 2023, 00:00 Sydney Australia time.
* Estimated finish time: Saturday. 27th May 2023, 00:30 Sydney Australia time.
* Estimated Duration: 30 Minutes.
* Customer outage is expected? Yes. Validation of Secondary ID Document (Medicare) will be unavailable through this Service Provider.
* Affected Region and Data source: Australia and KYC - Secondary ID Document (Medicare).

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
May 26, 16:00 AEST
Notice of Scheduled Service Provider Maintenance - KYC
Completed - The scheduled maintenance has been completed.
May 27, 00:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 23:00 AEST
Update - We will be undergoing scheduled maintenance during this time.
May 26, 16:01 AEST
Update - We will be undergoing scheduled maintenance during this time.
May 26, 15:56 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Friday. 26th May 2023, 23:00 Sydney Australia time.
* Estimated finish time: Saturday, 27th May 2023, 00:00 Sydney Australia time.
* Estimated Duration: 1 hour
* Customer outage is expected? No. Error elevation while running Primary ID Document (Passport) checks possible.
* Affected Region and Data source: Australia and KYC - Primary ID Document (Passport)

During this time please note you may receive intermittent errors during the 1 hour outage window. However this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
May 25, 23:00 AEST
May 26, 2023
Elevated API Errors - AU Primary ID Documents
Resolved - We experienced an elevated level of API errors during below mentioned time while verifying AU Primary ID Documents.

Start Time: 23:00 Sydney Time 26/05/23
End Time: 12:42 Sydney Time 27/05/23
May 26, 23:00 AEST
Notice of Scheduled Service Provider Maintenance
Completed - The scheduled maintenance has been completed.
May 26, 18:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 17:30 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Friday, May 26, 2023 - 5:30 PM, Sydney Australia time.
* Estimated finish time: Friday, May 26, 2023 - 6:00 PM, Sydney Australia time.
* Estimated Duration: 30 minutes
* Customer outage is expected? No
* Affected Region and Data source: North American Datasources

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
May 26, 11:13 AEST
DVS Prod Outage - Primary IDs
Resolved - Our Apologies, this is a scheduled third party maintenance scheduled for later tonight.

2300-0000 AEST.

We will be updating this into a scheduled maintenance.
May 26, 15:44 AEST
Investigating - There is a scheduled third party maintenance scheduled for later tonight. You may receive intermittent system errors "S" during the outage window.
May 26, 23:00 AEST
DVS Prod Outage - Secondary IDs
Resolved - Our Apologies, this is a scheduled third party maintenance scheduled for later tonight.

2300-0000 AEST.

We will be updating this into a scheduled maintenance.
May 26, 15:43 AEST
Investigating - There is a scheduled third party maintenance scheduled for later tonight. You may receive intermittent system errors "S" during the outage window.
May 27, 00:00 AEST
May 25, 2023
Intermittent ID checks failure
Resolved - We have worked with the relevant stakeholders and have resolved the issue. ID document checks are now working properly again.
May 25, 23:06 AEST
Update - We are continuing to investigate this issue.
May 25, 20:09 AEST
Update - We are continuing to investigate this issue.
May 25, 20:08 AEST
Update - We continue to investigate this further and work towards a resolution until that you may still receive errors.
May 25, 19:24 AEST
Investigating - We have detected an issue affecting ID document checks and are investigating it further with the respective stakeholders.
May 25, 17:42 AEST
May 24, 2023
Notice of Scheduled Service Provider Maintenance
Completed - The scheduled maintenance has been completed.
May 24, 21:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 19:00 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Wednesday, May 24, 2023 - 7:00 PM, Sydney Australia time.
* Estimated finish time: Wednesday, May 24, 2023 - 9:00 PM, Sydney Australia time.
* Estimated Duration: 2 hours
* Customer outage is expected? Yes
* Affected Region : AU

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
May 23, 21:53 AEST
Notice of Scheduled Service Provider Maintenance - DVS
Completed - The scheduled maintenance has been completed.
May 24, 21:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 19:00 AEST
Scheduled - DVS' service will be undergoing scheduled maintenance from:

* Start time: Wednesday, 24th May, 2023 - 19:00 Sydney Australia time.
* Estimated finish time: Wednesday, 24th May, 2023 - 21:00 Sydney Australia time.
* Estimated Duration: 2 hour
* Customer outage is expected? Yes while verifying WA Birth, marriage and change of name certificates
* Affected Region and Data source: Australia and DVS

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
May 22, 18:37 AEST
May 23, 2023
FrankieOne Release 23.Q2.R3 Notes
Resolved - FrankieOne would like to advise of a recent release to our platform. Full release notes are available through the link https://apidocs.frankiefinancial.com/changelog/release-23q2r3
May 23, 15:56 AEST
May 22, 2023

No incidents reported.

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