FrankieOne
All Systems Operational

About This Site

FrankieOne - Single API, 300+ data sources

Frankie connects global ID verification, eKYC, AML and fraud providers to enable data led decisions and provide a single unified view

Production API ? Operational
90 days ago
100.0 % uptime
Today
Frankie Components Operational
90 days ago
100.0 % uptime
Today
Portal ? Operational
90 days ago
100.0 % uptime
Today
Smart UI ? Operational
90 days ago
100.0 % uptime
Today
Vendor Services ? Operational
90 days ago
99.92 % uptime
Today
KYC ? Operational
90 days ago
99.99 % uptime
Today
KYB ? Operational
90 days ago
99.76 % uptime
Today
KYT ? Operational
90 days ago
100.0 % uptime
Today
Australian Datasources Operational
90 days ago
99.96 % uptime
Today
Primary ID Documents ? Operational
90 days ago
99.94 % uptime
Today
Secondary ID Documents ? Operational
90 days ago
99.94 % uptime
Today
Non-ID Verification ? Operational
90 days ago
100.0 % uptime
Today
New Zealand Datasources Operational
90 days ago
100.0 % uptime
Today
ID Documents ? Operational
90 days ago
100.0 % uptime
Today
Non-ID Verification ? Operational
90 days ago
100.0 % uptime
Today
North American Datasources Operational
90 days ago
100.0 % uptime
Today
ID Documents ? Operational
90 days ago
100.0 % uptime
Today
Non-ID Verification ? Operational
90 days ago
100.0 % uptime
Today
Global Datasources Operational
90 days ago
100.0 % uptime
Today
ID Documents Operational
90 days ago
100.0 % uptime
Today
Non-ID Verification Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Wednesday, 22nd May 2024, 20:00 Sydney Australia time.
* Estimated finish time: Wednesday, 22nd May 2024, 23:00 Sydney Australia time.
* Estimated Duration: 3 hours
* Customer outage is expected? Yes
* Affected Region and Data source: New Zealand and Passport

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Posted on May 15, 2024 - 14:57 AEST
The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Friday, 24th May 2024, 20:00 Sydney Australia time.
* Estimated finish time: Friday, 24th May 2024, 22:00 Sydney Australia time.
* Estimated Duration: 2 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Business API

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Posted on May 17, 2024 - 01:53 AEST
Notice of Scheduled Service Provider Maintenance May 31, 2024 20:15 - Jun 2, 2024 20:00 AEST
The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Friday, 31st May 2024, 20:15 Sydney Australia time.
* Estimated finish time: Sunday, 02nd June 2024, 20:00 Sydney Australia time.
* Estimated Duration: 47 hours 45 Minutes
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Business API

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Posted on Apr 18, 2024 - 03:32 AEST
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Saturday, 01st June 2024, 08:00 Sydney Australia time.
* Estimated finish time: Saturday, 01st June 2024, 16:00 Sydney Australia time.
* Estimated Duration: 8 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Core Bureau

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Posted on May 17, 2024 - 01:56 AEST
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Monday, 03rd June 2024, 05:00 Sydney Australia time.
* Estimated finish time: Monday, 03rd June 2024, 08:00 Sydney Australia time.
* Estimated Duration: 3 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Visa

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Posted on May 20, 2024 - 19:29 AEST
Past Incidents
May 22, 2024

No incidents reported today.

May 21, 2024

No incidents reported.

May 20, 2024
Resolved - We've received an Update from DVS in Australia that the International Passport document verification incident is resolved.

Start Time: 20/05/2024 - 11:15 AM AEST
EndTime: 20/05/2024 - 14:00 AM AEST

May 20, 14:38 AEST
Investigating - We have identified an issue with one of the Third Party Data Providers connection for International Passport Documents.

Currently Support teams are engaged on an urgent basis continuing to investigate the issue as a priority. We apologize for any inconvenience this may be causing.

Start Time: 20/05/2024 - 11:15 AM AEST

May 20, 12:17 AEST
Resolved - You would have receive intermittent system errors 'S' responses during the affected time.

Start Time: 11:15 AM AEST
End Time: 01:50 PM AEST

May 20, 11:00 AEST
Completed - The scheduled maintenance has been completed.
May 20, 02:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 00:00 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Monday, 20th May 2024, 00:00 Sydney Australia time.
* Estimated finish time: Monday, 20th May 2024, 02:00 Sydney Australia time.
* Estimated Duration: 2 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Passport

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

May 15, 14:50 AEST
May 19, 2024

No incidents reported.

May 18, 2024
Completed - The scheduled maintenance has been completed.
May 18, 20:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 08:00 AEST
Scheduled - The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Saturday, 18th May 2024, 08:00 Sydney Australia time.
* Estimated finish time: Saturday, 18th May 2024, 20:00 Sydney Australia time.
* Estimated Duration: 12 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Business API

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Apr 18, 03:24 AEST
May 17, 2024

No incidents reported.

May 16, 2024
Completed - The scheduled maintenance has been completed.
May 16, 05:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 23:30 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Wednesday, 15th May 2024, 23:30 Sydney Australia time.
* Estimated finish time: Thursday, 16th May 2024, 5:30 Sydney Australia time.
* Estimated Duration: 6 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and All Documents

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

May 15, 19:34 AEST
May 15, 2024
May 14, 2024

No incidents reported.

May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024
Completed - The scheduled maintenance has been completed.
May 11, 20:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 07:00 AEST
Scheduled - The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Saturday, 11th May 2024, 07:00 Sydney Australia time.
* Estimated finish time: Saturday, 11th May 2024, 20:00 Sydney Australia time.
* Estimated Duration: 13 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Business API

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Apr 18, 03:21 AEST
May 10, 2024

No incidents reported.

May 9, 2024

No incidents reported.

May 8, 2024

No incidents reported.