FrankieOne
All Systems Operational

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FrankieOne - Single API, 300+ data sources

Frankie connects global ID verification, eKYC, AML and fraud providers to enable data led decisions and provide a single unified view

Services Operational
90 days ago
99.97 % uptime
Today
KYC Service ? Operational
90 days ago
99.97 % uptime
Today
KYB Service ? Operational
90 days ago
99.97 % uptime
Today
KYT Service ? Operational
90 days ago
99.97 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Portal ? Operational
90 days ago
100.0 % uptime
Today
Smart UI Service ? Operational
90 days ago
100.0 % uptime
Today
UAT API ? Operational
90 days ago
100.0 % uptime
Today
Service Providers ? Operational
90 days ago
99.97 % uptime
Today
ABR Operational
90 days ago
100.0 % uptime
Today
Accurassi Operational
90 days ago
100.0 % uptime
Today
Acuris Operational
90 days ago
100.0 % uptime
Today
AsiaVerify Operational
90 days ago
100.0 % uptime
Today
ASIC ? Operational
90 days ago
99.79 % uptime
Today
Centrix NZ ? Operational
90 days ago
100.0 % uptime
Today
Creden Operational
90 days ago
100.0 % uptime
Today
ComplyAdvantage ? Operational
90 days ago
100.0 % uptime
Today
CreditorWatch Operational
90 days ago
100.0 % uptime
Today
Equifax ? Operational
90 days ago
99.79 % uptime
Today
Equifax NZ ? Operational
90 days ago
100.0 % uptime
Today
Experian ? Operational
90 days ago
100.0 % uptime
Today
GDC ? Operational
90 days ago
100.0 % uptime
Today
Kyckr Operational
90 days ago
100.0 % uptime
Today
National Crime Check Operational
90 days ago
100.0 % uptime
Today
Onfido Operational
90 days ago
100.0 % uptime
Today
RapidID Operational
90 days ago
100.0 % uptime
Today
Sardine ? Operational
90 days ago
100.0 % uptime
Today
Superchoice ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
DVS' service will be undergoing scheduled maintenance from:

* Start time: Thursday, March 23, 2023, 20:00 Sydney Australia time.
* Estimated finish time: Thursday, March 23, 2023, 21:00 Sydney Australia time.
* Estimated Duration: 1 hour
* Customer outage is expected? Yes while verifying WA Birth, marriage and change of name certificates
* Affected Region and Data source: Australia and DVS

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Posted on Mar 21, 2023 - 02:33 AEDT
Equifax's service will be undergoing scheduled maintenance from:

* Start time: Saturday, March 25,2023 - 09:00 Sydney Australia time.
* Estimated finish time: Saturday, March 25,2023 - 17:00 Sydney Australia time.
* Estimated Duration: 8 hours
* Affected Region and Data source: ASIC

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Posted on Mar 06, 2023 - 21:54 AEDT
Notice of Scheduled Service Provider Maintenance - Equifax Mar 25, 2023 19:00 - Mar 27, 2023 00:00 AEDT
Equifax's service will be undergoing scheduled maintenance from:

* Start time: Saturday, 25th March 2023, 19:00 Sydney Australia time.
* Estimated finish time: Monday, 27th March 2023, 00:00 Sydney Australia time.
* Estimated Duration: 29 hours
* Customer outage is expected? Yes (All Equifax AU Services)
* Affected Region and Data source: Australia and Equifax

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Posted on Mar 21, 2023 - 03:07 AEDT
DVS' service will be undergoing scheduled maintenance from:

* Start time: Monday, March 27, 2023 - 05:00 Sydney Australia time.
* Estimated finish time: Monday, March 27,2023 - 08:00 Sydney Australia time.
* Estimated Duration: 3 hours
* Affected Region and Data source: Australia and DVS

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Posted on Mar 17, 2023 - 09:37 AEDT
DVS' service will be undergoing scheduled maintenance from:

* Start time: Tuesday, March 28, 2023 - 5:00 Sydney Australia time.
* Estimated finish time: Tuesday, March 28, 2023, 8:00 Sydney Australia time.
* Estimated Duration: 3 hours
* Customer outage is expected? Yes while verifying Citizenship and immicard
* Affected Region and Data source: Australia and DVS

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Posted on Mar 17, 2023 - 09:42 AEDT
Equifax's service will be undergoing scheduled maintenance from:

* Start time: Saturday, 1st April, 2023 - 08:00 Sydney Australia time.
* Estimated finish time: Saturday, 1st April, 2023 - 23:59 Sydney Australia time.
* Estimated Duration: 15 hours 59 minutes
* Affected Region and Data source: ASIC

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Posted on Feb 24, 2023 - 15:17 AEDT
Equifax's service will be undergoing scheduled maintenance from:

* Start time: Sunday, 2nd April, 2023 - 08:00 Sydney Australia time.
* Estimated finish time: Sunday, 2nd April, 2023 - 12:00 Sydney Australia time.
* Estimated Duration: 4 hours
* Affected Region and Data source: ASIC

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Posted on Feb 24, 2023 - 15:15 AEDT
Equifax's service will be undergoing scheduled maintenance from:

* Start time: Saturday, April 15, 2023 - 08:00 Sydney Australia time.
* Estimated finish time: Saturday, April 15, 2023 - 19:00 Sydney Australia time.
* Estimated Duration: 11 hours
* Affected Region and Data source: ASIC

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Posted on Mar 06, 2023 - 22:18 AEDT
Update - We will be undergoing scheduled maintenance during this time.
Feb 22, 2023 - 17:37 AEDT
Scheduled - Equifax's service will be undergoing scheduled maintenance from:

* Start time: Monday, February 27, 2023, 04:30, Sydney Australia time.
* Estimated finish time: Monday, February 27, 2023, 05:30 Sydney Australia time.
* Estimated Duration: 1 hour
* Customer outage is expected? No
* Workaround: No
* Affected Region and Data source: AU - QLD Birth, marriage and change of name certificates

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Feb 27, 2023 - 04:30 AEDT
API Service Latency
Fetching
Portal Response Time
Fetching
Service Provider - Average Response Time
Fetching
Past Incidents
Mar 22, 2023
Completed - The scheduled maintenance has been completed.
Mar 22, 08:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 00:01 AEDT
Scheduled - Equifax's service will be undergoing scheduled maintenance from:

* Start time: Wednesday, 22nd March 2023, 00:00 Sydney Australia time.
* Estimated finish time: Wednesday, 22nd March 2023, 08:00 Sydney Australia time.
* Estimated Duration: 8 hours
* Customer outage is expected? Yes while using multiple Services
* Affected Region and Data source: Australia and Equifax

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Mar 21, 22:57 AEDT
Mar 21, 2023

No incidents reported.

Mar 20, 2023
Completed - The scheduled maintenance has been completed.
Mar 20, 04:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 00:01 AEDT
Scheduled - DVS's service will be undergoing scheduled maintenance from:

* Start time: Monday, 20th March 2022, 00:00 Sydney Australia time.
* Estimated finish time: Monday, 20th March 2022, 04:00 Sydney Australia time.
* Estimated Duration: 4 hours
* Customer outage is expected? Yes while verifying Visa
* Affected Region and Data source: Australia and DVS

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Mar 18, 04:22 AEDT
Completed - The scheduled maintenance has been completed.
Mar 20, 04:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 00:01 AEDT
Scheduled - Equifax's DVS service will be undergoing scheduled maintenance from:

* Start time: 20 March 2023, 00:00 Sydney Australia time.
* Estimated finish time: 20 March 2023, 04:00 Sydney Australia time.
* Estimated Duration: 4 hours
* Customer outage is expected? No
* Workaround: N/A
* Affected Region and Data source: Australia - 3rd Party - IDMatrix DVS

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Mar 17, 17:35 AEDT
Completed - The scheduled maintenance has been completed.
Mar 20, 04:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 00:01 AEDT
Scheduled - Equifax's service will be undergoing scheduled maintenance from:

* Start time: Monday, 20th March 2023, 00:00 Sydney Australia time.
* Estimated finish time: Monday, 20th March 2023, 00:00 Sydney Australia time.
* Estimated Duration: 4 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and while verifying Passport

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Mar 15, 20:59 AEDT
Completed - The scheduled maintenance has been completed.
Mar 20, 04:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 00:01 AEDT
Scheduled - DVS' service will be undergoing scheduled maintenance from:

* Start time: Monday, March 20, 2023, 12:00 AM Sydney Australia time.
* Estimated finish time: Monday, March 20,2023, 04:00 Sydney Australia time.
* Estimated Duration: 4 hours
* Customer outage is expected? Yes while verifying Immigration documents
* Affected Region and Data source: Australia and DVS

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Mar 3, 16:21 AEDT
Mar 19, 2023
Completed - The scheduled maintenance has been completed.
Mar 19, 10:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 07:30 AEDT
Scheduled - Equifax's service will be undergoing scheduled maintenance from:

* Start time: Sunday, 19th March 2023, 07:30 Sydney Australia time.
* Estimated finish time: Sunday, 19th March 2023, 10:30 Sydney Australia time.
* Estimated Duration: 3 hours
* Customer outage is expected? Yes while verifying SA Birth/Marriage and Change of Name Certificates
* Affected Region and Data source: Australia and Equifax IDMatric DVS

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Mar 17, 04:32 AEDT
Completed - The scheduled maintenance has been completed.
Mar 19, 09:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 06:00 AEDT
Scheduled - DVS's service will be undergoing scheduled maintenance from:

* Start time: Sunday, 19th March 2023, 06:00 Sydney Australia time.
* Estimated finish time: Sunday, 19th March 2023, 09:00 Sydney Australia time.
* Estimated Duration: 3 hours
* Customer outage is expected? Yes while verifying AU Driver License
* Affected Region and Data source: Australia and DVS

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Jan 19, 18:09 AEDT
Completed - The scheduled maintenance has been completed.
Mar 19, 09:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 06:00 AEDT
Scheduled - Equifax's service will be undergoing scheduled maintenance from:

* Start time: Sunday, 19th March, 06:00 Sydney Australia time.
* Estimated finish time: Sunday, 19th March, 09:00 Sydney Australia time.
* Estimated Duration: 3 hours
* Customer outage is expected? No
* Workaround: No
* Affected Region and Data source: IDMatrix DVS - Licence

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Jan 18, 11:42 AEDT
Completed - The scheduled maintenance has been completed.
Mar 19, 07:01 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 23:00 AEDT
Scheduled - Experian's service will be undergoing scheduled maintenance from:

* Start time: Saturday, March 18, 2023 - 23:00 Sydney Australia time.
* Estimated finish time: Sunday, March 19, 2023 - 07:00 Sydney Australia time.
* Estimated Duration: 8 hours
* Affected Region and Data source: Experian

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Mar 9, 10:37 AEDT
Mar 18, 2023
Completed - The scheduled maintenance has been completed.
Mar 18, 23:59 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 04:14 AEDT
Scheduled - Creditorwatch's service will be undergoing scheduled maintenance from:

* Start time: Friday, 17th March 2023, 20:00 Sydney Australia time.
* Estimated finish time: Saturday, 18th March 2023, 23:59 Sydney Australia time.
* Estimated Duration: 19 hours and 44 minutes
* Customer outage is expected? Yes while accessing CreditorWatch - API, CreditorWatch - Application Portal, CreditorWatch Express, and Apply Easy
* Affected Region and Data source: Australia and Creditorwatch

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Mar 18, 04:13 AEDT
Completed - The scheduled maintenance has been completed.
Mar 18, 07:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 03:00 AEDT
Scheduled - Equifax's service will be undergoing scheduled maintenance from:

* Start time: Saturday, March 18, 2023 - 03:00 Sydney Australia time.
* Estimated finish time: Saturday, March 18, 2023 - 07:00 Sydney Australia time.
* Estimated Duration: 4 hours
* Affected Region and Data source: Core Bureau

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Mar 15, 19:09 AEDT
Completed - The scheduled maintenance has been completed.
Mar 18, 06:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 19:00 AEDT
Scheduled - Equifax's IDMatrix DVS service will be undergoing scheduled maintenance from:

* Start time: 17 March 2023, 19:00 Sydney Australia time.
* Estimated finish time: 17 March 2023, 06:00 Sydney Australia time.
* Estimated Duration: 11 hours
* Customer outage is expected? No
* Workaround: N/A
* Affected Region and Data source: Australia - 3rd Party - IDMatrix DVS

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Mar 17, 17:32 AEDT
Mar 17, 2023
Mar 16, 2023

No incidents reported.

Mar 15, 2023
Resolved - The Incident impacting ASIC document image services is now fully resolved .ASIC support teams have monitored and confirmed the health of all involved components. Customers should no longer experience any degradation.
Mar 15, 11:35 AEDT
Update - Respective teams continue to work on the issue with high priority.
Mar 15, 03:17 AEDT
Investigating - ASIC have identified an issue with the 3rd Party service. Due to the outage, ASIC document image delivers are currently impacted through Equifax. We expect delivery of these documents once the issue is resolved. As such, we ask that you do not re-submit your DocImage request in the meantime.

Start time: 13:32 Sydney Time 14/03/2023

Mar 14, 21:09 AEDT
Mar 14, 2023
Mar 13, 2023
Completed - The scheduled maintenance has been completed.
Mar 13, 00:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 16:01 AEDT
Scheduled - Equifax's service will be undergoing scheduled maintenance from:

* Start time: Saturday, 11th March 2023, 16:00 Sydney Australia time.
* Estimated finish time: Monday, 13th March 2023, 00:00 Sydney Australia time.
* Estimated Duration: 1 Day and 8 Hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and All AU Services

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Mar 6, 16:30 AEDT
Mar 12, 2023
Completed - The scheduled maintenance has been completed.
Mar 12, 06:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 00:00 AEDT
Scheduled - Equifax's service will be undergoing scheduled maintenance from:

* Start time: 12 March 2023, 00:00 Sydney Australia time.
* Estimated finish time: 12 March 2023, 06:00 Sydney Australia time.
* Estimated Duration: 6 hours
* Customer outage is expected? Yes
* Workaround: N/A
* Affected Region and Data source: Australia - 3rd Party - IDMatrix DVS

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Mar 9, 15:04 AEDT
Completed - The scheduled maintenance has been completed.
Mar 12, 00:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 00:00 AEDT
Scheduled - DVS's service will be undergoing scheduled maintenance from:

* Start time: Sunday, 12th March 2023 - 12:00 Sydney Australia time.
* Estimated finish time: Sunday, 12th March 2023 - 12:30 Sydney Australia time.
* Estimated Duration: 30 minutes.
* Customer outage is expected? Yes while verifying Medicare
* Affected Region and Data source: Australia and DVS

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Mar 9, 19:49 AEDT
Mar 11, 2023
Completed - The scheduled maintenance has been completed.
Mar 11, 23:02 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 07:00 AEDT
Scheduled - Equifax's service will be undergoing scheduled maintenance from:

* Start time: Saturday, March 11, 2023 - 07:00 Sydney Australia time.
* Estimated finish time: Saturday, March 11, 2023 - 23:00 Sydney Australia time.
* Estimated Duration: 16 hours
* Affected Region and Data source: ASIC

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Mar 6, 21:12 AEDT
Mar 10, 2023

No incidents reported.

Mar 9, 2023
Resolved - Incident Summary: Some FrankieOne services were affected by a service outage
Customer Impact: Some customers may have seen an increase fail rate during this time
Resolution: Affected services were restarted
Incident Start Time: 2023-03-09 14:32 PM AEDT
Incident Resolution Time: 2023-03-09 15:30 PM AEDT

Mar 9, 17:46 AEDT
Monitoring - All services have been restored, we are continuing to monitor system performance.
Mar 9, 15:56 AEDT
Update - We're seeing the restoration of services, we continue to work on the issue.

We will send an additional update at 4:00PM AEDT.

Mar 9, 15:47 AEDT
Update - We have identified the issue and are working to restore services.

We will send an additional update at 3:45PM AEDT.

Mar 9, 15:35 AEDT
Identified - We have identified the issue and are working to restore services.

We will send an additional update at 3:30PM AEDT.

Mar 9, 15:15 AEDT
Investigating - We are currently experiencing a Service Outage / Slowdown of services in the Production environment.

Our team is working on restoring the service ASAP and identifying the root cause.

We will send an additional update in 3:15PM AEDT.

Mar 9, 15:02 AEDT
Mar 8, 2023

No incidents reported.