The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: 25 September 2023, 3:30AM Sydney Australia time.
* Estimated finish time: 25 September 2023, 4:30AM Sydney Australia time.
* Estimated Duration: 1 hour
* Customer outage is expected? Yes
* Affected Region and Data source: Australia - QLD birth, marriage and change of name certificates
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Posted on
Sep 22, 2023 - 11:03 AEST
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Monday, September 25, 2023, 05:00 AM, Sydney Australia time.
* Estimated finish time: Monday, September 25, 2023, 08:00 AM, Sydney Australia time.
* Estimated Duration: 3 hours
* Customer outage is expected? Yes, while verifying secondary ID documents
* Affected Region: AU
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Posted on
Sep 13, 2023 - 15:13 AEST
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: 25 September 2023, 19:30 Sydney Australia time.
* Estimated finish time: 26 September 2023, 12:30 Sydney Australia time.
* Estimated Duration: 5 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia - SA birth, marriage and change of name certificates
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Posted on
Sep 22, 2023 - 11:05 AEST
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Tuesday, September 26, 2023, 05:00 AM, Sydney Australia time.
* Estimated finish time: Tuesday, September 26, 2023, 08:00 AM, Sydney Australia time.
* Estimated Duration: 3 hours
* Customer outage is expected? Yes, while verifying secondary ID documents
* Affected Region: AU
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Posted on
Sep 13, 2023 - 15:16 AEST
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Sunday, October 01, 2023, 12:00 AM, Sydney Australia time.
* Estimated finish time: Sunday, October 01, 2023, 04:00 AM, Sydney Australia time.
* Estimated Duration: 4 hours
* Customer outage is expected? Yes, while verifying secondary ID documents
* Affected Region: AU
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Posted on
Sep 19, 2023 - 13:12 AEST
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Sunday, 8th October 2023, 00:00 Sydney Australia time.
* Estimated finish time: Sunday, 8th October 2023, 08:00 Sydney Australia time.
* Estimated Duration: 8 hours
* Affected Region and Data source: Australia and Primary and Secondary ID Documents
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Posted on
Sep 12, 2023 - 20:17 AEST
The <> service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Saturday, October 14, 2023, 08:00 ET
* Estimated finish time: Sunday, October 15, 2023,12:00 ET.
* Estimated Duration: 16 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Canada and Online Credit Checks (STS web service), Anti-Money Laundering Services (AML)
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Posted on
Sep 01, 2023 - 14:11 AEST
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Tuesday, November 14,2023, 12:00 AM, Sydney Australia time.
* Estimated finish time: Tuesday, November 14, 2023, 04:00 AM, Sydney Australia time.
* Estimated Duration: 4 hours
* Customer outage is expected? Yes, while verifying primary and secondary ID documents
* Workaround: No
* Affected Region: AU
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Posted on
Sep 14, 2023 - 13:35 AEST