FrankieOne
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 15, 2023 - 11:10 AEDT
Identified - Kyckr is failing in profile and UBO verify, the issue seems to be caused on the Kyckr side.

The team has made available a new URL at which we can connect to, to avoid the problematic service.

A final resolution has yet to be implemented.

Nov 10, 2023 - 09:48 AEDT

About This Site

FrankieOne - Single API, 300+ data sources

Frankie connects global ID verification, eKYC, AML and fraud providers to enable data led decisions and provide a single unified view

Services Operational
90 days ago
99.99 % uptime
Today
KYC ? Operational
90 days ago
100.0 % uptime
Today
KYB ? Operational
90 days ago
99.97 % uptime
Today
KYT ? Operational
90 days ago
100.0 % uptime
Today
Portal ? Operational
90 days ago
99.98 % uptime
Today
Smart UI ? Operational
90 days ago
99.98 % uptime
Today
Australian Datasources Operational
90 days ago
99.7 % uptime
Today
Primary ID Documents ? Operational
90 days ago
99.7 % uptime
Today
Secondary ID Documents ? Operational
90 days ago
99.79 % uptime
Today
Non-ID Verification ? Operational
90 days ago
99.62 % uptime
Today
New Zealand Datasources Operational
90 days ago
100.0 % uptime
Today
ID Documents ? Operational
90 days ago
100.0 % uptime
Today
Non-ID Verification ? Operational
90 days ago
100.0 % uptime
Today
North American Datasources Operational
90 days ago
100.0 % uptime
Today
ID Documents ? Operational
90 days ago
100.0 % uptime
Today
Non-ID Verification ? Operational
90 days ago
100.0 % uptime
Today
Global Datasources Operational
90 days ago
100.0 % uptime
Today
ID Documents Operational
90 days ago
100.0 % uptime
Today
Non-ID Verification Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Service Provider Scheduled Maintenance Dec 1, 2023 20:00 - Dec 3, 2023 20:00 AEDT
The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Friday, 01st December 2023, 20:00 Sydney Australia time.
* Estimated finish time: Sunday, 03rd December 2023, 20:00 Sydney Australia time.
* Estimated Duration: 48 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and KYB Checks
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Posted on Nov 02, 2023 - 17:38 AEDT
Notice of Scheduled Service Provider Maintenance Dec 8, 2023 20:00 - Dec 10, 2023 00:00 AEDT
The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Friday, 8th December 2023, 20:00 Sydney Australia time.
* Estimated finish time: Sunday, 10th December 2023, 00:00 Sydney Australia time.
* Estimated Duration: 1 Day and 4 Hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and KYB Checks
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Posted on Nov 27, 2023 - 15:41 AEDT
API Service Latency
Fetching
Portal Response Time
Fetching
Service Provider - Average Response Time
Fetching
Past Incidents
Dec 1, 2023

No incidents reported today.

Nov 30, 2023
Completed - The scheduled maintenance has been completed.
Nov 30, 06:01 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 02:00 AEDT
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Thursday, 30th November 2023, 02:00 Sydney Australia time.
* Estimated finish time: Thursday, 30th November 2023, 06:00 Sydney Australia time.
* Estimated Duration: 4 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and All Documents

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Nov 29, 17:38 AEDT
Completed - The scheduled maintenance has been completed.
Nov 30, 03:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 23:00 AEDT
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Wednesday, 29th November 2023, 23:00 Sydney Australia time.
* Estimated finish time: Thursday, 30th November 2023, 03:00 Sydney Australia time.
* Estimated Duration: 4 hours
* Customer outage is expected? Yes
* Affected Region and Data source: WA Birth, Marriage, Death and Change of Name Certificates

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Nov 24, 14:46 AEDT
Nov 29, 2023
Nov 28, 2023
Completed - The scheduled maintenance has been completed.
Nov 28, 19:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 17:00 AEDT
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: 28 November 2023, 17:00 Sydney Australia time.
* Estimated finish time: 28 November 2023, 19:00 Sydney Australia time.
* Estimated Duration: 2 hours
* Customer outage is expected? Yes
* Workaround: N/A
* Affected Region and Data source: Australia - TAS Birth, Marriage, Death and Change of Name Certificates

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Nov 23, 09:43 AEDT
Completed - The scheduled maintenance has been completed.
Nov 28, 07:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 05:00 AEDT
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Tuesday, 28th November 2023, 05:00 Sydney Australia time.
* Estimated finish time: Tuesday, 28th November 2023, 07:00 Sydney Australia time.
* Estimated Duration: 2 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and TAS Birth, Marriage, Death and Change of Name Certificates

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Nov 24, 09:44 AEDT
Completed - The scheduled maintenance has been completed.
Nov 28, 00:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 19:31 AEDT
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Monday, 27th November 2023, 19:30 Sydney Australia time.
* Estimated finish time: Tuesday, 28th November 2023, 00:30 Sydney Australia time.
* Estimated Duration: 5 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and SA Birth, Marriage and Change of name certificates

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Nov 27, 15:15 AEDT
Nov 27, 2023
Nov 26, 2023
Completed - The scheduled maintenance has been completed.
Nov 26, 08:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 08:00 AEDT
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Sunday, 26th November 2023, 08:00 Sydney Australia time.
* Estimated finish time: Sunday, 26th November 2023, 08:30 Sydney Australia time.
* Estimated Duration: 30 Minutes
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Primary and Secondary Documents

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Nov 23, 14:04 AEDT
Completed - The scheduled maintenance has been completed.
Nov 26, 06:01 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 22:00 AEDT
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Saturday, 02nd December 2023, 22:00 Sydney Australia time.
* Estimated finish time: Sunday, 03rd December 2023, 06:00 Sydney Australia time.
* Estimated Duration: 8 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Core Bureau

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Dec 2, 22:00 AEDT
Nov 25, 2023
Completed - The scheduled maintenance has been completed.
Nov 25, 20:01 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 08:00 AEDT
Scheduled - The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Saturday, 25th November 2023, 08:00 Sydney Australia time.
* Estimated finish time: Saturday, 25th November 2023, 20:00 Sydney Australia time.
* Estimated Duration: 12 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and KYB Checks
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Nov 2, 17:35 AEDT
Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023

No incidents reported.

Nov 21, 2023
Resolved - Teams have confirmed that the issue regarding verifying Primary ID Documents is now resolved.

Start Time: 06:17 AM AEST
End Time: 04:00 PM AEST

Nov 21, 16:17 AEDT
Update - Teams have confirmed that the issue regarding verifying Primary ID Documents is now resolved.

Start Time: 06:17 AM AEST
End Time: 04:00 PM AEST

Nov 21, 16:16 AEDT
Update - Teams continue to investigate this further.
You may receive intermittent system errors 'S' responses until the issue is resolved. Further information will be provided as appropriate.

Nov 21, 15:11 AEDT
Investigating - You may receive intermittent system errors 'S' responses until the issue is resolved. Further information will be provided as appropriate.

Start Time : 06:17 AM AEST

Nov 21, 10:12 AEDT
Nov 20, 2023
Completed - The scheduled maintenance has been completed.
Nov 20, 04:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 00:02 AEDT
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Monday, 20th November 2023, 00:00 Sydney Australia time.
* Estimated finish time: Monday, 20th November 2023, 04:00 Sydney Australia time.
* Estimated Duration: 4 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Passports, Immigration Card, Visa

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Nov 17, 13:35 AEDT
Nov 19, 2023
Completed - The scheduled maintenance has been completed.
Nov 19, 13:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 07:00 AEDT
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Sunday, 19th November 2023, 07:00 Sydney Australia time.
* Estimated finish time: Sunday, 19th November 2023, 13:00 Sydney Australia time.
* Estimated Duration: 6 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and NSW Birth, Marriage, Death and Change of Name Certificates

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Nov 17, 15:47 AEDT
Completed - The scheduled maintenance has been completed.
Nov 19, 12:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 07:32 AEDT
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Sunday, 19th November 2023, 07:30 Sydney Australia time.
* Estimated finish time: Sunday, 19th November 2023, 12:30 Sydney Australia time.
* Estimated Duration: 5 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and SA Birth, Marriage, Death and Change of Name Certificates

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Nov 17, 13:30 AEDT
Completed - The scheduled maintenance has been completed.
Nov 19, 11:32 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 06:31 AEDT
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Sunday, 19th Novmeber 2023, 07:30 Sydney Australia time.
* Estimated finish time: Sunday, 19th Novmeber 2023, 12:30 Sydney Australia time.
* Estimated Duration: 5 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and SA Birth, Marriage, Death and Change of Name Certificates

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Nov 19, 07:30 AEDT
Completed - The scheduled maintenance has been completed.
Nov 19, 07:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 23:01 AEDT
Scheduled - The <> service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Saturday, 18th November 2023, 23:00 Sydney Australia time.
* Estimated finish time: Sunday, 19th November 2023, 07:00 Sydney Australia time.
* Estimated Duration: 8 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Credit Bureau

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Nov 17, 13:39 AEDT
Completed - The scheduled maintenance has been completed.
Nov 19, 06:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 22:00 AEDT
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Saturday, 18th November 2023, 22:00 Sydney Australia time.
* Estimated finish time: Sunday, 19th November 2023, 06:00 Sydney Australia time.
* Estimated Duration: 8 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Core Bureau

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Nov 2, 19:40 AEDT
Nov 18, 2023
Completed - The scheduled maintenance has been completed.
Nov 18, 23:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 22:30 AEDT
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Saturday, 18th November 2023, 22:30 Sydney Australia time.
* Estimated finish time: Saturday, 18th November 2023, 23:00 Sydney Australia time.
* Estimated Duration: 30 Minutes
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Medicare Cards

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Nov 16, 14:50 AEDT
Nov 17, 2023
Completed - The scheduled maintenance has been completed.
Nov 17, 02:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 19:30 AEDT
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Thursday, November 16, 2023, 07:30 PM, Sydney Australia time.
* Estimated finish time: Friday, November 17, 2023, 02:30 AM, Sydney Australia time.
* Estimated Duration: 7 hours
* Customer outage is expected? Yes, while verifying secondary ID documents
* Affected Region: AU

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Nov 10, 18:03 AEDT