FrankieOne
All Systems Operational

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FrankieOne - Single API, 300+ data sources

Frankie connects global ID verification, eKYC, AML and fraud providers to enable data led decisions and provide a single unified view

Uptime over the past 90 days. View historical uptime.
Services Operational
90 days ago
99.98 % uptime
Today
KYC
Operational
90 days ago
99.99 % uptime
Today
KYB
Operational
90 days ago
99.92 % uptime
Today
KYT
Operational
90 days ago
100.0 % uptime
Today
Portal
Operational
90 days ago
100.0 % uptime
Today
Smart UI
Operational
90 days ago
100.0 % uptime
Today
Australian Datasources Operational
90 days ago
100.0 % uptime
Today
Primary ID Documents
Operational
90 days ago
100.0 % uptime
Today
Secondary ID Documents
Operational
90 days ago
100.0 % uptime
Today
Non-ID Verification
Operational
90 days ago
100.0 % uptime
Today
New Zealand Datasources Operational
90 days ago
100.0 % uptime
Today
ID Documents
Operational
90 days ago
100.0 % uptime
Today
Non-ID Verification
Operational
90 days ago
100.0 % uptime
Today
North American Datasources Operational
90 days ago
100.0 % uptime
Today
ID Documents
Operational
90 days ago
100.0 % uptime
Today
Non-ID Verification
Operational
90 days ago
100.0 % uptime
Today
Global Datasources Operational
90 days ago
100.0 % uptime
Today
ID Documents Operational
90 days ago
100.0 % uptime
Today
Non-ID Verification Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Notice of Scheduled Service Provider Maintenance Sep 25, 2023 03:30-04:30 AEST
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: 25 September 2023, 3:30AM Sydney Australia time.
* Estimated finish time: 25 September 2023, 4:30AM Sydney Australia time.
* Estimated Duration: 1 hour
* Customer outage is expected? Yes
* Affected Region and Data source: Australia - QLD birth, marriage and change of name certificates

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Sep 22, 2023 - 11:03 AEST
Notice of Scheduled Service Provider Maintenance Sep 25, 2023 05:00-08:00 AEST
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Monday, September 25, 2023, 05:00 AM, Sydney Australia time.
* Estimated finish time: Monday, September 25, 2023, 08:00 AM, Sydney Australia time.
* Estimated Duration: 3 hours
* Customer outage is expected? Yes, while verifying secondary ID documents
* Affected Region: AU

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Sep 13, 2023 - 15:13 AEST
Notice of Scheduled Service Provider Maintenance Sep 25, 2023 19:30 - Sep 26, 2023 00:30 AEST
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: 25 September 2023, 19:30 Sydney Australia time.
* Estimated finish time: 26 September 2023, 12:30 Sydney Australia time.
* Estimated Duration: 5 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia - SA birth, marriage and change of name certificates

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Sep 22, 2023 - 11:05 AEST
Notice of Scheduled Service Provider Maintenance Sep 26, 2023 05:00-08:00 AEST
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Tuesday, September 26, 2023, 05:00 AM, Sydney Australia time.
* Estimated finish time: Tuesday, September 26, 2023, 08:00 AM, Sydney Australia time.
* Estimated Duration: 3 hours
* Customer outage is expected? Yes, while verifying secondary ID documents
* Affected Region: AU

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Sep 13, 2023 - 15:16 AEST
Notice of Scheduled Service Provider Maintenance Oct 1, 2023 00:00-05:00 AEDT
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Sunday, October 01, 2023, 12:00 AM, Sydney Australia time.
* Estimated finish time: Sunday, October 01, 2023, 04:00 AM, Sydney Australia time.
* Estimated Duration: 4 hours
* Customer outage is expected? Yes, while verifying secondary ID documents
* Affected Region: AU

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Sep 19, 2023 - 13:12 AEST
Notice of Scheduled Service Provider Maintenance Oct 8, 2023 00:00-08:00 AEDT
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Sunday, 8th October 2023, 00:00 Sydney Australia time.
* Estimated finish time: Sunday, 8th October 2023, 08:00 Sydney Australia time.
* Estimated Duration: 8 hours
* Affected Region and Data source: Australia and Primary and Secondary ID Documents

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Sep 12, 2023 - 20:17 AEST
Notice of Scheduled Service Provider Maintenance Oct 15, 2023 11:00 - Oct 16, 2023 03:00 AEDT
The <> service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Saturday, October 14, 2023, 08:00 ET
* Estimated finish time: Sunday, October 15, 2023,12:00 ET.
* Estimated Duration: 16 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Canada and Online Credit Checks (STS web service), Anti-Money Laundering Services (AML)

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Sep 01, 2023 - 14:11 AEST
Notice of Scheduled Service Provider Maintenance Nov 14, 2023 00:00-04:00 AEDT
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Tuesday, November 14,2023, 12:00 AM, Sydney Australia time.
* Estimated finish time: Tuesday, November 14, 2023, 04:00 AM, Sydney Australia time.
* Estimated Duration: 4 hours
* Customer outage is expected? Yes, while verifying primary and secondary ID documents
* Workaround: No
* Affected Region: AU

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Sep 14, 2023 - 13:35 AEST
System Metrics Month Week Day
API Service Latency
Fetching
Portal Response Time
Fetching
Service Provider - Average Response Time
Fetching
Past Incidents
Sep 22, 2023

No incidents reported today.

Sep 21, 2023

No incidents reported.

Sep 20, 2023
Degraded Service Perfomance - AU Secondary ID Documents
Resolved - The Incident impacting AU Secondary ID Documents is now fully resolved. Customers should no longer experience any degradation.

End Time: 02:24 PM AEST
Sep 20, 15:54 AEST
Investigating - Start Time : 12:15 PM AEST

You may receive intermittent system errors 'S' responses until the issue is resolved. Further information will be provided as appropriate.
Sep 20, 14:41 AEST
Sep 19, 2023
Degraded Service Perfomance - AU Secondary ID Documents
Resolved - Update: as of Tuesday 19 September 2023
Time 10:22am to 11:52am AEST

Service has been restored
Sep 19, 13:47 AEST
Update - We are continuing to investigate this issue.
Sep 19, 13:47 AEST
Investigating - Date : Tuesday 19 September 2023
Time : 10:22am AEST to ongoing

You may receive intermittent system errors 'S' responses until the issue is resolved. Further information will be provided as appropriate.

Update: as of Tuesday 19 September 2023
Time 10:22am to 11:52am AEST

Service has been restored
Sep 19, 13:15 AEST
Sep 18, 2023
Notice of Scheduled Service Provider Maintenance
Completed - The scheduled maintenance has been completed.
Sep 18, 04:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 00:00 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Monday, September 18, 2023, 12:00 AM, Sydney Australia time.
* Estimated finish time: Monday, September 18, 2023, 04:00 AM, Sydney Australia time.
* Estimated Duration: 4 hours
* Customer outage is expected? Yes, while verifying primary ID documents
* Affected Region: AU

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Sep 15, 13:35 AEST
Notice of Scheduled Service Provider Maintenance
Completed - The scheduled maintenance has been completed.
Sep 18, 04:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 00:00 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Monday, September 18, 2023, 12:00 AM, Sydney Australia time.
* Estimated finish time: Monday, September 18, 2023, 04:00 AM, Sydney Australia time.
* Estimated Duration: 4 hours
* Customer outage is expected? Yes, while verifying secondary ID documents
* Affected Region: AU

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Sep 13, 15:21 AEST
Notice of Scheduled Service Provider Maintenance
Completed - The scheduled maintenance has been completed.
Sep 18, 04:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 00:00 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Monday, September 18, 2023, 12:00 AM Sydney Australia time.
* Estimated finish time: Monday, September 18, 2023, 4:00 AM Sydney Australia time.
* Estimated Duration: 4 hours
* Customer outage is expected? Yes, while verifying primary ID docs
* Workaround: Not applicable
* Affected Region and Data source: AU

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Sep 12, 09:44 AEST
Notice of Scheduled Service Provider Maintenance
Completed - The scheduled maintenance has been completed.
Sep 18, 02:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 10:00 AEST
Update - We will be undergoing scheduled maintenance during this time.
Jul 25, 06:51 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Sunday, September 17, 2023, 10:00 AM, Sydney Australia time.
* Estimated finish time: Monday, September 18, 2023, 02:00 AM, Sydney Australia time.
* Estimated Duration: 16 hours
* Customer outage is expected? Yes
* Affected Region and Data source: North American Datasource

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Jun 30, 16:58 AEST
Sep 17, 2023
Notice of Scheduled Service Provider Maintenance
Completed - The scheduled maintenance has been completed.
Sep 17, 12:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 07:32 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Sunday, September 17, 2023, 07:30 AM, Sydney Australia time.
* Estimated finish time: Sunday, September 17, 2023, 12:30 PM, Sydney Australia time.
* Estimated Duration: 5 hours
* Customer outage is expected? Yes, while verifying secondary ID documents
* Workaround: No
* Affected Region: AU

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Sep 14, 14:22 AEST
Notice of Scheduled Service Provider Maintenance
Completed - The scheduled maintenance has been completed.
Sep 17, 07:01 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 23:00 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Saturday 16th September 2023 23:00 Sydney Australia time.
* Estimated finish time: Sunday 17th September 2023 07:00 Sydney Australia time.
* Estimated Duration: 8 hours
* Customer outage is expected? Yes
* Workaround: No
* Affected Region and Data source: Experian Credit Header Data

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Sep 14, 12:07 AEST
Sep 16, 2023
Notice of Scheduled Service Provider Maintenance
Completed - The scheduled maintenance has been completed.
Sep 16, 06:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 21:00 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Friday, September 15, 2023, 09:00 PM, Sydney Australia time.
* Estimated finish time: Saturday, September 16, 2023, 06:00 AM, Sydney Australia time.
* Estimated Duration: 9 hours
* Customer outage is expected? Yes, while verifying secondary ID documents
* Affected Region: AU

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Sep 13, 15:25 AEST
Sep 15, 2023
FrankieOne Release 23.Q3.R4 Notes
Resolved - Summary:
FrankieOne would like to advise of a recent release to our platform. Full release notes are available through the link https://apidocs.frankiefinancial.com/changelog/release-23q3r4

Customer Impact:
None
Sep 15, 17:50 AEST
Elevated API Errors in PROD - AU Primary and Secondary ID Documents
Resolved - Customers experienced slow response time and/or intermittent failures of services.

Start Time: 07:03 Sydney Time 15/09/23
End Time: 07:50 Sydney Time 15/09/23

The Incident impacting multiple services has been remediated. During this issue users may have had issues accessing the impacted applications. Teams will continue to monitor before called confirming complete issue resolution.
Sep 15, 09:00 AEST
Sep 14, 2023

No incidents reported.

Sep 13, 2023
Notice of Scheduled Service Provider Maintenance
Completed - The scheduled maintenance has been completed.
Sep 13, 23:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 22:30 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Wednesday, September 13, 2023, 10:30 PM, Sydney Australia time.
* Estimated finish time: Wednesday, September 13, 2023, 11:30 PM, Sydney Australia time.
* Estimated Duration: 1 hour
* Customer outage is expected? Yes, while verifying secondary ID documents
* Affected Region: AU

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Sep 12, 14:49 AEST
Sep 12, 2023
Partial Loss of Service - AU Secondary ID Documents
Resolved - We have confirmed that this incident is now resolved.
Sep 12, 20:02 AEST
Identified - Business/Customer Experience: Customers experienced system errors 'S' responses.

Date : Tuesday 12 September 2023

Time : 2:04pm AEST to ongoing
Sep 12, 15:20 AEST
Sep 11, 2023
Elevated API Errors
Resolved - We have confirmed that the incident was resolved at 16:19 AEST and the system is now stable.

Start Time: 13:25 Sydney Time 11/09/23
End Time: 16:19 Sydney Time 11/09/23
Sep 11, 19:40 AEST
Investigating - We're experiencing an elevated level of API errors while verifying Australian Primary and Secondary ID Documents and are currently looking into the issue. All required support teams are engaged and actively investigating this issue.
Sep 11, 15:19 AEST
Sep 10, 2023
Notice of Scheduled Service Provider Maintenance
Completed - The scheduled maintenance has been completed.
Sep 10, 06:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 00:00 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Sunday, September 10, 2023, 12:00 MN, Sydney Australia time.
* Estimated finish time: Sunday, September 10, 2023, 06:00 AM, Sydney Australia time.
* Estimated Duration: 6 hours
* Customer outage is expected? Yes while verifying secondary ID documents

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Aug 11, 19:14 AEST
Notice of Scheduled Service Provider Maintenance
Completed - The scheduled maintenance has been completed.
Sep 10, 00:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 20:00 AEST
Scheduled - The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Friday, September 8, 2023, 08:00 PM, Sydney Australia time.
* Estimated finish time: Sunday, September 10, 2023, 12:00 PM, Sydney Australia time.
* Estimated Duration: 28 hours
* Customer outage is expected? Yes, while verifying secondary ID documents
* Affected Region: AU

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Sep 1, 10:30 AEST
Sep 9, 2023
Elevated API Errors in PROD - 3rd Party Vendor
Resolved - This incident has now been resolved and the Superchoice service is no longer seeing the increased API errors.
Sep 9, 23:00 AEST
Identified - The 3rd Party Vendor Superchoice has identified the issue and is in the process of implementing a fix.
Sep 9, 20:55 AEST
Update - We are still seeing the elevated level of API errors.
Superchoice are still investigating and working on a fix.

We will send an additional update when we receive an update from the Superchoice team or observe the error rates dropping.
Sep 9, 12:49 AEST
Investigating - We are currently experiencing an elevated level of API errors and are currently looking into the issue.

Checks on Australian NON ID data sources through Superchoice are experiencing intermittent timeouts
Superchoice are working on mitigating the intermittent timeouts and getting the service working reliably.

We will send an additional update in 30 minutes.
Sep 9, 11:59 AEST
Notice of Scheduled Service Provider Maintenance
Completed - The scheduled maintenance has been completed.
Sep 9, 22:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 15:00 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Saturday, September 9, 2023, 03:00 PM, Sydney Australia time.
* Estimated finish time: Saturday, September 9, 2023, 10:00 PM, Sydney Australia time.
* Estimated Duration: 7 hours
* Customer outage is expected? Yes, while verifying primary ID documents
* Affected Region : NZ

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Sep 8, 14:49 AEST
Sep 8, 2023
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