Notice of Scheduled Service Provider Maintenance - Visa
Scheduled
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
Start Time: Tuesday, 22 July 2025, 5:00 AM Sydney, Australia time
Estimated Finish Time: Tuesday, 22 July 2025, 8:00 AM Sydney, Australia time
Estimated Duration: 3 hours
Customer Outage Expected? Yes
Affected Region and Data Source: Australia and Visa
During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Posted Jul 10, 2025 - 17:49 AEST
This scheduled maintenance affects: Australian Datasources (Primary ID Documents).