tag:status.frankieone.com,2005:/historyFrankieOne Status - Incident History2024-03-29T16:23:03+11:00FrankieOnetag:status.frankieone.com,2005:Incident/203860002024-05-03T20:00:00+10:002024-03-28T19:06:41+11:00Notice of Scheduled Service Provider Maintenance<p><strong>THIS IS A SCHEDULED EVENT May <var data-var='date'>3</var>, <var data-var='time'>20:00</var> AEST - May <var data-var='date'>4</var>, <var data-var='time'>12:00</var> AEST</strong></p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>19:06</var> AEDT</small><br><strong>Scheduled</strong> - The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:<br /><br />* Start time: Friday, 03rd May 2024, 20:00 Sydney Australia time.<br />* Estimated finish time: Saturday, 04th May 2024, 12:00 Sydney Australia time.<br />* Estimated Duration: 16 hours<br />* Customer outage is expected? Yes<br />* Affected Region and Data source: Australia and Business API<br /><br />During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.<br /><br />Please do not hesitate to contact your account manager should you have any questions.</p>tag:status.frankieone.com,2005:Incident/203859762024-04-13T08:00:00+10:002024-03-28T19:03:28+11:00Notice of Scheduled Service Provider Maintenance<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>13</var>, <var data-var='time'>08:00</var> - <var data-var='time'>17:00</var> AEST</strong></p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>19:03</var> AEDT</small><br><strong>Scheduled</strong> - The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:<br /><br />* Start time: Saturday, 13th April 2024, 08:00 Sydney Australia time.<br />* Estimated finish time: Saturday, 13th April 2024, 17:00 Sydney Australia time.<br />* Estimated Duration: 9 hours<br />* Customer outage is expected? Yes<br />* Affected Region and Data source: Australia and Business API<br /><br />During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.<br /><br />Please do not hesitate to contact your account manager should you have any questions.</p>tag:status.frankieone.com,2005:Incident/201541202024-04-07T08:00:00+10:002024-03-04T16:27:12+11:00Notice of Scheduled Service Provider Maintenance<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>7</var>, <var data-var='time'>08:00</var> - <var data-var='time'>14:00</var> AEST</strong></p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>16:27</var> AEDT</small><br><strong>Scheduled</strong> - The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:<br /><br />* Start time: Sunday, 07th April 2024, 08:00 Sydney Australia time.<br />* Estimated finish time: Sunday, 07th April 2024, 14:00 Sydney Australia time.<br />* Estimated Duration: 6 hours<br />* Customer outage is expected? Yes<br />* Affected Region and Data source: Australia and Business API<br /><br />During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.<br /><br />Please do not hesitate to contact your account manager should you have any questions.</p>tag:status.frankieone.com,2005:Incident/203244842024-04-07T07:00:00+10:002024-03-22T15:14:07+11:00Notice of Scheduled Service Provider Maintenance<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>7</var>, <var data-var='time'>07:00</var> - <var data-var='time'>12:00</var> AEST</strong></p><p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>05:00</var> AEST</small><br><strong>Scheduled</strong> - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:<br /><br />* Start time: Sunday, 07th April 2024, 05:00 Sydney Australia time.<br />* Estimated finish time: Sunday, 07th April 2024, 12:00 Sydney Australia time.<br />* Estimated Duration: 5 hours<br />* Customer outage is expected? Yes<br />* Affected Region and Data source: Australia and Driving License<br /><br />During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.<br /><br />Please do not hesitate to contact your account manager should you have any questions.</p>tag:status.frankieone.com,2005:Incident/203856822024-04-07T02:00:00+10:002024-03-28T18:19:14+11:00Notice of Scheduled Service Provider Maintenance<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>7</var>, <var data-var='time'>02:00</var> - <var data-var='time'>03:30</var> AEST</strong></p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>18:19</var> AEDT</small><br><strong>Scheduled</strong> - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:<br /><br />* Start time: Sunday, 07th April 2024, 02:00 Sydney Australia time.<br />* Estimated finish time: Sunday, 07th April 2024, 03:30 Sydney Australia time.<br />* Estimated Duration: 1 hour 30 Minutes<br />* Customer outage is expected? Yes<br />* Affected Region and Data source: Australia and Passport<br /><br />During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.<br /><br />Please do not hesitate to contact your account manager should you have any questions.</p>tag:status.frankieone.com,2005:Incident/203857212024-04-02T20:00:00+11:002024-03-28T18:24:27+11:00Notice of Scheduled Service Provider Maintenance<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>2</var>, <var data-var='time'>20:00</var> - <var data-var='time'>22:00</var> AEDT</strong></p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>18:24</var> AEDT</small><br><strong>Scheduled</strong> - The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:<br /><br />* Start time: Tuesday, 02th April 2024, 20:00 Sydney Australia time.<br />* Estimated finish time: Tuesday, 02th April 2024, 22:00 Sydney Australia time.<br />* Estimated Duration: 2 hours<br />* Customer outage is expected? Yes<br />* Affected Region and Data source: Australia and Business API<br /><br />During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.<br /><br />Please do not hesitate to contact your account manager should you have any questions.</p>tag:status.frankieone.com,2005:Incident/203581482024-03-27T22:00:02+11:002024-03-27T22:00:02+11:00Notice of Scheduled Service Provider Maintenance<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>22:00</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>20:00</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>17:24</var> AEDT</small><br><strong>Scheduled</strong> - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:<br /><br />* Start time: Wednesday, 27th March 2024, 20:00 Sydney Australia time.<br />* Estimated finish time: Wednesday, 27th March 2024, 20:00 Sydney Australia time.<br />* Estimated Duration: 2 hours<br />* Customer outage is expected? Yes<br />* Affected Region and Data source: Western Australia and Secondary Documents<br /><br />During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.<br /><br />Please do not hesitate to contact your account manager should you have any questions.</p>tag:status.frankieone.com,2005:Incident/203187812024-03-26T00:33:02+11:002024-03-26T00:33:02+11:00Notice of Scheduled Service Provider Maintenance<p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>00:33</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>19:30</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>22:41</var> AEDT</small><br><strong>Scheduled</strong> - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:<br /><br />* Start time: Monday, 25th March 2024, 19:30 Sydney Australia time.<br />* Estimated finish time: Tuesday, 26th March 2024, 00:30 Sydney Australia time.<br />* Estimated Duration: 5 hours<br />* Customer outage is expected? Yes<br />* Affected Region and Data source: South Australia and Secondary Documents<br /><br />During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.<br /><br />Please do not hesitate to contact your account manager should you have any questions.</p>tag:status.frankieone.com,2005:Incident/202448112024-03-24T14:00:57+11:002024-03-24T14:00:57+11:00Notice of Scheduled Service Provider Maintenance<p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>14:00</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>08:00</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>02:46</var> AEDT</small><br><strong>Scheduled</strong> - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:<br /><br />* Start time: Sunday, 24th March 2024, 08:00 Sydney Australia time.<br />* Estimated finish time: Sunday, 24th March 2024, 14:00 Sydney Australia time.<br />* Estimated Duration: 6 hours<br />* Customer outage is expected? Yes<br />* Affected Region and Data source: New South Wales and Secondary Documents<br /><br />During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.<br /><br />Please do not hesitate to contact your account manager should you have any questions.</p>tag:status.frankieone.com,2005:Incident/203250612024-03-24T14:00:56+11:002024-03-24T14:00:56+11:00Notice of Scheduled Service Provider Maintenance<p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>14:00</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>08:00</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>15:16</var> AEDT</small><br><strong>Scheduled</strong> - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:<br /><br />* Start time: Sunday, 24th March 2024, 08:00 Sydney Australia time.<br />* Estimated finish time: Sunday, 24th March 2024, 14:00 Sydney Australia time.<br />* Estimated Duration: 6 hours<br />* Customer outage is expected? Yes<br />* Affected Region and Data source: New South Wales and Secondary Documents<br /><br />During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.<br /><br />Please do not hesitate to contact your account manager should you have any questions.</p>tag:status.frankieone.com,2005:Incident/203186622024-03-21T22:51:04+11:002024-03-25T11:17:29+11:00Elevated API Errors - KYB - ABR Outage<p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>22:51</var> AEDT</small><br><strong>Resolved</strong> - We are observing successful interactions with the ABR services, confirming that the issue is now resolved.<br /><br />Resolution Time: 22:49 AEDT</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>22:19</var> AEDT</small><br><strong>Investigating</strong> - We're experiencing an elevated level of API errors related to the KYB services as the ABR is going through an unscheduled system outage.<br /><br />Start Time: 20:16 AEDT</p>tag:status.frankieone.com,2005:Incident/203062792024-03-20T12:59:46+11:002024-03-20T12:59:46+11:00FrankieOne Release Notes 24.Q1.R5<p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>12:59</var> AEDT</small><br><strong>Resolved</strong> - Summary<br />FrankieOne would like to advise of a recent release to our platform. Full release notes are available through the link https://apidocs.frankiefinancial.com/changelog/release-24q1r5<br /><br />Customer Impact<br />None</p>tag:status.frankieone.com,2005:Incident/202982252024-03-20T02:30:56+11:002024-03-20T02:30:56+11:00Notice of Scheduled Service Provider Maintenance<p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>02:30</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>22:30</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>17:07</var> AEDT</small><br><strong>Scheduled</strong> - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:<br /><br />* Start time: Tuesday, 19th March 2024, 22:30 Sydney Australia time.<br />* Estimated finish time: Wednesday, 20th March 2024, 02:30 Sydney Australia time.<br />* Estimated Duration: 4 hours<br />* Customer outage is expected? Yes<br />* Affected Region and Data source: South Australia and Secondary Documents<br /><br />During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.<br /><br />Please do not hesitate to contact your account manager should you have any questions.</p>tag:status.frankieone.com,2005:Incident/202880262024-03-19T06:00:56+11:002024-03-19T06:00:56+11:00Notice of Scheduled Service Provider Maintenance<p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>06:00</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>20:00</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>15:42</var> AEDT</small><br><strong>Scheduled</strong> - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:<br /><br />* Start time: Monday, 18th March 2024, 20:00 Sydney Australia time.<br />* Estimated finish time: Tuesday, 19th March 2024, 06:00 Sydney Australia time.<br />* Estimated Duration: 10 Hours<br />* Customer outage is expected? Yes<br />* Affected Region and Data source: Australia and All Documents<br /><br />During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.<br /><br />Please do not hesitate to contact your account manager should you have any questions.</p>tag:status.frankieone.com,2005:Incident/202880002024-03-18T19:30:57+11:002024-03-18T19:30:57+11:00Notice of Scheduled Service Provider Maintenance<p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>19:30</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>19:00</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>15:36</var> AEDT</small><br><strong>Scheduled</strong> - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:<br /><br />* Start time: Monday, 18th March 2024, 19:00 Sydney Australia time.<br />* Estimated finish time: Monday, 18th March 2024, 19:30 Sydney Australia time.<br />* Estimated Duration: 30 Minutes<br />* Customer outage is expected? Yes<br />* Affected Region and Data source: South Australia and Secondary Documents<br /><br />During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.<br /><br />Please do not hesitate to contact your account manager should you have any questions.</p>tag:status.frankieone.com,2005:Incident/202398852024-03-18T02:00:56+11:002024-03-18T02:00:56+11:00Notice of Scheduled Service Provider Maintenance<p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>02:00</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>00:00</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>15:44</var> AEDT</small><br><strong>Scheduled</strong> - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:<br /><br />* Start time: Monday, 18th March 2024, 00:00 Sydney Australia time.<br />* Estimated finish time: Monday, 18th March 2024, 02:00 Sydney Australia time.<br />* Estimated Duration: 2 hours<br />* Customer outage is expected? Yes<br />* Affected Region and Data source: Australia and Passport<br /><br />During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.<br /><br />Please do not hesitate to contact your account manager should you have any questions.</p>tag:status.frankieone.com,2005:Incident/202395152024-03-17T20:00:56+11:002024-03-17T20:00:56+11:00Notice of Scheduled Service Provider Maintenance<p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>20:00</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>19:00</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>14:20</var> AEDT</small><br><strong>Scheduled</strong> - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:<br /><br />* Start time: Sunday, 17th March 2024, 19:00 Sydney Australia time.<br />* Estimated finish time: Sunday, 17th March 2024, 20:00 Sydney Australia time.<br />* Estimated Duration: 1 hour<br />* Customer outage is expected? Yes<br />* Affected Region and Data source: Australia and All Document Types<br /><br />During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.<br /><br />Please do not hesitate to contact your account manager should you have any questions.</p>tag:status.frankieone.com,2005:Incident/201038712024-03-17T14:00:56+11:002024-03-17T14:00:56+11:00Notice of Scheduled Service Provider Maintenance<p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>14:00</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>08:00</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>16:51</var> AEDT</small><br><strong>Scheduled</strong> - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:<br /><br />* Start time: Sunday, 17th March 2024, 08:00 Sydney Australia time.<br />* Estimated finish time: Sunday, 17th March 2024, 14:00 Sydney Australia time.<br />* Estimated Duration: 6 hours<br />* Customer outage is expected? Yes<br />* Affected Region and Data source: New South Wales and Secondary Documents<br /><br />During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.<br /><br />Please do not hesitate to contact your account manager should you have any questions.</p>tag:status.frankieone.com,2005:Incident/202399952024-03-17T12:30:56+11:002024-03-17T12:30:56+11:00Notice of Scheduled Service Provider Maintenance<p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>12:30</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>07:30</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>16:06</var> AEDT</small><br><strong>Scheduled</strong> - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:<br /><br />* Start time: 17 March 2024, 7:30AM Sydney Australia time.<br />* Estimated finish time: 17 March 2024, 12:30PM Sydney Australia time.<br />* Estimated Duration: 5 hours<br />* Customer outage is expected? Yes<br />* Affected Region and Data source: Australia - SA BDM<br /><br />During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.<br /><br />Please do not hesitate to contact your account manager should you have any questions.</p>tag:status.frankieone.com,2005:Incident/202307232024-03-16T23:00:56+11:002024-03-16T23:00:56+11:00Notice of Scheduled Service Provider Maintenance<p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>23:00</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>22:00</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>15:24</var> AEDT</small><br><strong>Scheduled</strong> - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:<br /><br />* Start time: Saturday, 16th March 2024, 22:00 Sydney Australia time.<br />* Estimated finish time: Saturday, 16th March 2024, 23:00 Sydney Australia time.<br />* Estimated Duration: 1 hour<br />* Customer outage is expected? Yes<br />* Affected Region and Data source: Australia and Core Bureau<br /><br />During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.<br /><br />Please do not hesitate to contact your account manager should you have any questions.</p>tag:status.frankieone.com,2005:Incident/198729722024-03-16T12:00:56+11:002024-03-16T12:00:56+11:00Notice of Scheduled Service Provider Maintenance<p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>12:00</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>20:00</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>17:01</var> AEDT</small><br><strong>Scheduled</strong> - The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:<br /><br />* Start time: Friday, 15th March 2024, 20:00 Sydney Australia time.<br />* Estimated finish time: Saturday, 16th March 2024, 12:00 Sydney Australia time.<br />* Estimated Duration: 16 hours<br />* Customer outage is expected? Yes<br />* Affected Region and Data source: Australia and Business API<br /><br />During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.<br /><br />Please do not hesitate to contact your account manager should you have any questions.</p>tag:status.frankieone.com,2005:Incident/201821482024-03-11T00:02:56+11:002024-03-11T00:02:56+11:00Notice of Scheduled Service Provider Maintenance<p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>00:02</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>16:47</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>16:49</var> AEDT</small><br><strong>Scheduled</strong> - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:<br /><br />* Start time: Sunday, 10th March 2024, 01:30 Sydney Australia time.<br />* Estimated finish time: Sunday, 07th March 2024, 08:45 Sydney Australia time.<br />* Estimated Duration: 7 hours and 15 Minutes<br />* Customer outage is expected? Yes<br />* Affected Region and Data source: Western Australia and Secondary Documents<br /><br />During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.<br /><br />Please do not hesitate to contact your account manager should you have any questions.</p>tag:status.frankieone.com,2005:Incident/201821142024-03-07T20:00:56+11:002024-03-07T20:00:56+11:00Notice of Scheduled Service Provider Maintenance<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>20:00</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>19:00</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>16:41</var> AEDT</small><br><strong>Scheduled</strong> - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:<br /><br />* Start time: Thursday, 07th March 2024, 19:00 Sydney Australia time.<br />* Estimated finish time: Thursday, 07th March 2024, 20:00 Sydney Australia time.<br />* Estimated Duration: 1 hour<br />* Customer outage is expected? Yes<br />* Affected Region and Data source: South Australia and Secondary Documents<br /><br />During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.<br /><br />Please do not hesitate to contact your account manager should you have any questions.</p>tag:status.frankieone.com,2005:Incident/201808772024-03-07T12:04:44+11:002024-03-07T12:04:44+11:00FrankieOne Release Notes 24.Q1.R4<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>12:04</var> AEDT</small><br><strong>Resolved</strong> - Summary<br />FrankieOne would like to advise of a recent release to our platform. Full release notes available through the link https://apidocs.frankiefinancial.com/changelog/release-24q1r4<br /><br />Customer Impact<br />None</p>tag:status.frankieone.com,2005:Incident/201638992024-03-06T19:00:56+11:002024-03-06T19:00:56+11:00Notice of Scheduled Service Provider Maintenance<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>19:00</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>18:00</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>18:24</var> AEDT</small><br><strong>Scheduled</strong> - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:<br /><br />* Start time: Wednesday, 06th March 2024, 18:00 Sydney Australia time.<br />* Estimated finish time: Wednesday, 06th March 2024, 19:00 Sydney Australia time.<br />* Estimated Duration: 1 hour<br />* Customer outage is expected? Yes<br />* Affected Region and Data source: Australia and AU Primary and Secondary Documents<br /><br />During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.<br /><br />Please do not hesitate to contact your account manager should you have any questions.</p>