The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Saturday, 25th January, 10:24 Sydney Australia time. * Estimated finish time: Sunday, 26th January, 11:24 Sydney Australia time. * Estimated Duration: 24 hours * Customer outage is expected? Yes * Affected Region and Data source: Australia and Business API
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions. Posted on
Dec 09, 2024 - 12:40 AEDT
The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Saturday, 25th February, 18:30 Sydney Australia time. * Estimated finish time: Sunday, 26th February, 18:30 Sydney Australia time. * Estimated Duration: 24 hours * Customer outage is expected? Yes * Affected Region and Data source: Australia and Business API
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions. Posted on
Jan 17, 2025 - 14:01 AEDT
The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Saturday, 1st February, 08:00 Sydney Australia time. * Estimated finish time: Saturday, 1st February, 20:00 Sydney Australia time. * Estimated Duration: 12 hours * Customer outage is expected? Yes * Affected Region and Data source: Australia and Business API
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions. Posted on
Dec 16, 2024 - 12:41 AEDT
The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Sunday, 9th February, 08:00 Sydney Australia time. * Estimated finish time: Sunday, 9th February, 14:00 Sydney Australia time. * Estimated Duration: 6 hours * Customer outage is expected? Yes * Affected Region and Data source: Australia and Business API
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions. Posted on
Jan 17, 2025 - 12:52 AEDT
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Friday, 14th February 2025, 00:00 NZ time. * Estimated finish time: Friday, 14th February 2025, 05:00 NZ time. * Estimated Duration: 5 hours * Customer outage is expected? Yes * Affected Region and Data source: New Zealand and ID Documents.
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions. Posted on
Jan 17, 2025 - 11:55 AEDT
The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Friday, 14th February 2025, 20:00 Sydney Australia time. * Estimated finish time: Monday, 17th February, 00:00 Sydney Australia time. * Estimated Duration: 2 days and 4 hours * Customer outage is expected? Yes * Affected Region and Data source: Australia and Business API
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions. Posted on
Jan 17, 2025 - 12:39 AEDT
Resolved -
We experienced a degraded performance of vendor portal and APIs. The issue began at approximately January 20, 2025 - 13:28 AEDT and was fully resolved by January 20, 2025 - 15:06 AEDT.
All services are now operating normally.
Jan 20, 15:00 AEDT
Completed -
The scheduled maintenance has been completed.
Jan 20, 02:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 00:00 AEDT
Scheduled -
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Monday, 20th January 2025, 00:00 Sydney Australia time. * Estimated finish time: Monday, 20th January 2025, 02:00 Sydney Australia time. * Estimated Duration: 2 hours. * Customer outage is expected? Yes * Affected Region and Data source: Australia and Passport
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Jan 15, 11:19 AEDT
Completed -
The scheduled maintenance has been completed.
Jan 19, 18:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 08:00 AEDT
Scheduled -
The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Sunday, 19th January, 08:00 AM Sydney Australia time. * Estimated finish time: Sunday, 19th January, 18:00 Sydney Australia time. * Estimated Duration: 10 hours * Customer outage is expected? Yes * Affected Region and Data source: Australia and Business API
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Jan 10, 12:52 AEDT
Completed -
The scheduled maintenance has been completed.
Jan 19, 17:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 08:00 AEDT
Scheduled -
The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Saturday, 18th January, 08:00 Sydney Australia time. * Estimated finish time: Sunday, 19th January, 17:00 Sydney Australia time. * Estimated Duration: 1 Day 9 hours * Customer outage is expected? Yes * Affected Region and Data source: Australia and Business API
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Dec 9, 12:36 AEDT
Resolved -
We experienced partial outage of the purchasing component of vendor application portal and APIs. The issue began at approximately 16:08 AEDT on January 14th and was fully resolved by 16:12 AEDT.
All services are now operating normally.
Jan 14, 16:00 AEDT
Completed -
The scheduled maintenance has been completed.
Jan 9, 22:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 20:00 AEDT
Scheduled -
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Thursday 9th January, 2025 20:00 Sydney Australia time. * Estimated finish time: Thursday 9th January, 2025 22:00 Sydney Australia time. * Estimated Duration: 2 hours * Customer outage is expected? Yes * Affected Region and Data source: WA and Birth, Death and Marriage documents
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Jan 7, 17:32 AEDT