Notice of Scheduled Service Provider Maintenance

Scheduled for Feb 14, 00:00 - 05:00 AEDT

Scheduled

The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Friday, 14th February 2025, 00:00 NZ time.
* Estimated finish time: Friday, 14th February 2025, 05:00 NZ time.
* Estimated Duration: 5 hours
* Customer outage is expected? Yes
* Affected Region and Data source: New Zealand and ID Documents.

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Posted Jan 17, 2025 - 11:55 AEDT

This scheduled maintenance affects: New Zealand Datasources (ID Documents, Non-ID Verification).