Notice of Scheduled Service Provider Maintenance - Australia - BDM

Scheduled Maintenance Report for FrankieOne

Completed

The scheduled maintenance has been completed.

Posted May 15, 2025 - 21:00 AEST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted May 15, 2025 - 19:00 AEST

Scheduled

The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Thursday, 15 May 2025, 7:00PM Sydney, Australia time

Estimated Finish Time: Thursday, 15 May 2025, 9:00PM Sydney, Australia time

Estimated Duration: 2 hours

Customer Outage Expected? Yes

Affected Region and Data Source: WA and BDM

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Posted May 14, 2025 - 16:02 AEST

This scheduled maintenance affected: Australian Datasources (Secondary ID Documents).