Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 14, 2023 - 00:00 AEDT
Scheduled
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Tuesday, November 14,2023, 12:00 AM, Sydney Australia time. * Estimated finish time: Tuesday, November 14, 2023, 04:00 AM, Sydney Australia time. * Estimated Duration: 4 hours * Customer outage is expected? Yes, while verifying primary and secondary ID documents * Workaround: No * Affected Region: AU
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Posted Sep 14, 2023 - 13:35 AEST
This scheduled maintenance affected: Australian Datasources (Primary ID Documents, Secondary ID Documents).