Notice of Scheduled Service Provider Maintenance - Australia - Passport

Scheduled for May 4, 06:00 - 08:00 AEST

Scheduled

The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Sunday, 4 May, 06:00 Sydney, Australia time

Estimated Finish Time: Sunday, 4 May, 08:00 Sydney, Australia time

Estimated Duration: 2 hours

Customer Outage Expected? Yes

Affected Region and Data Source: Australia and Passport

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Posted Apr 20, 2025 - 16:03 AEST

This scheduled maintenance affects: Australian Datasources (Primary ID Documents).