Notice of Scheduled Service Provider Maintenance - Australia - API Connect

Scheduled Maintenance Report for FrankieOne

Completed

The scheduled maintenance has been completed.
Posted Jun 08, 2025 - 03:00 AEST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jun 07, 2025 - 22:00 AEST

Scheduled

The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

*Start Time: Saturday, 7th June, 22:00 Sydney, Australia time
*Estimated Finish Time: Sunday, 7th June, 03:00 Sydney, Australia time
*Estimated Duration: 5 hours
*Customer Outage Expected? Yes
*Affected Region and Data Source: Australia and API Connect

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted Jun 05, 2025 - 13:30 AEST
This scheduled maintenance affected: Australian Datasources (Non-ID Verification).
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