Notice of Scheduled Service Provider Maintenance - Australia - API Connect

Scheduled for Jul 19, 22:00 AEST - Jul 20, 08:00 AEST

Scheduled

The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

*Start Time: Saturday, 19th July, 22:00 Sydney, Australia time
*Estimated Finish Time: Sunday, 20th July, 08:00 Sydney, Australia time
*Estimated Duration: 10 hours
*Customer Outage Expected? Yes
*Affected Region and Data Source: Australia and API Connect

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Posted Jul 16, 2025 - 09:38 AEST

This scheduled maintenance affects: Australian Datasources (Non-ID Verification).