Notice of Scheduled Service Provider Maintenance

Scheduled for May 31, 16:00 - 18:00 AEST

Scheduled

The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Saturday, 31st May, 16:00 Sydney Australia time.
* Estimated finish time: Saturday, 31st May, 18:00 Sydney Australia time.
* Estimated Duration: 2 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Visa

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Posted May 28, 2025 - 10:25 AEST

This scheduled maintenance affects: Australian Datasources (Primary ID Documents).