Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted 7 hours ago. Apr 05, 2025 - 14:00 AEDT
Scheduled
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Saturday 5th April 2025, 02:00 PM Sydney Australia time. * Estimated finish time: Saturday 5th April 2025, 11:45 PM Sydney Australia time. * Estimated Duration: 9 Hours 45 Minutes * Customer outage is expected? Yes * Affected Region and Data source: Australia and Visa
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Posted 5 days ago. Mar 31, 2025 - 13:38 AEDT
This scheduled maintenance affects: Australian Datasources (Primary ID Documents).