Elevated API Errors - International KYB

Incident Report for FrankieOne

Resolved

This incident has been resolved.
Posted Dec 01, 2023 - 15:27 AEDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 15, 2023 - 11:10 AEDT

Identified

Kyckr is failing in profile and UBO verify, the issue seems to be caused on the Kyckr side.

The team has made available a new URL at which we can connect to, to avoid the problematic service.

A final resolution has yet to be implemented.
Posted Nov 10, 2023 - 09:48 AEDT
This incident affected: Vendor Services (KYB).