Notice of Scheduled Service Provider Maintenance

Scheduled for Sep 21, 09:00 - 12:00 AEST

Scheduled

The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

*Start time: Sunday, 21st September 2025, 09:00 am Sydney Australia time.
*Estimated finish time: Sunday, 21st September 2025, 12:00 pm Sydney Australia time.
*Estimated Duration: 3 hours
*Customer outage is expected? Yes
*Affected Region and Data source: Australia and Secondary ID Documents

During this time, their service will be unavailable; however, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Posted Sep 18, 2025 - 11:34 AEST

This scheduled maintenance affects: Australian Datasources (Secondary ID Verification).