Notice of Scheduled Service Provider Maintenance - Australia - BDM

Scheduled for Sep 18, 15:00 - 17:00 AEST

Scheduled

The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Thursday, 18 September 2025, 7:00 PM AEST (Sydney)
End Time: Thursday, 18 September 2025, 9:00 PM AEST (Sydney)
Estimated Duration: 2 hours
Customer Outage Expected? Yes
Affected Region and Data Source: WA and BDM
During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Posted Sep 16, 2025 - 11:59 AEST

This scheduled maintenance affects: Australian Datasources (Secondary ID Verification).