Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 13, 2025 - 22:00 AEST
Scheduled
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
*Start Time: Saturday, 13th September, 22:00 Sydney, Australia time *Estimated Finish Time: Sunday, 14th September, 09:00 Sydney, Australia time *Estimated Duration: 11 hours *Customer Outage Expected? Yes *Affected Region and Data Source: Australia and API Connect
During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Posted Sep 09, 2025 - 01:15 AEST
This scheduled maintenance affected: Australian Datasources (Non-ID Verification).