Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 26, 2023 - 23:00 AEST
Update
We will be undergoing scheduled maintenance during this time.
Posted May 26, 2023 - 16:01 AEST
Update
We will be undergoing scheduled maintenance during this time.
Posted May 26, 2023 - 15:56 AEST
Scheduled
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Friday. 26th May 2023, 23:00 Sydney Australia time. * Estimated finish time: Saturday, 27th May 2023, 00:00 Sydney Australia time. * Estimated Duration: 1 hour * Customer outage is expected? No. Error elevation while running Primary ID Document (Passport) checks possible. * Affected Region and Data source: Australia and KYC - Primary ID Document (Passport)
During this time please note you may receive intermittent errors during the 1 hour outage window. However this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Posted May 25, 2023 - 23:00 AEST
This scheduled maintenance affected: Vendor Services (KYC) and Australian Datasources (Primary ID Documents).