Notice of Scheduled Service Provider Maintenance - Australia - Visa

Scheduled for Apr 5, 14:00 - 23:45 AEDT

Scheduled

The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Saturday, 5 April 2025, 2:00 PM Sydney, Australia time

Estimated Finish Time: Saturday, 5 April 2025, 11:45 PM Sydney, Australia time

Estimated Duration: 9 hours 45 minutes

Customer Outage Expected? Yes

Affected Region and Data Source: Australia and Visa

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Posted Apr 03, 2025 - 10:01 AEDT

This scheduled maintenance affects: Australian Datasources (Primary ID Documents).