Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 17, 2023 - 10:00 AEST
Update
We will be undergoing scheduled maintenance during this time.
Posted Jul 25, 2023 - 06:51 AEST
Scheduled
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Sunday, September 17, 2023, 10:00 AM, Sydney Australia time. * Estimated finish time: Monday, September 18, 2023, 02:00 AM, Sydney Australia time. * Estimated Duration: 16 hours * Customer outage is expected? Yes * Affected Region and Data source: North American Datasource
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Posted Jun 30, 2023 - 16:58 AEST
This scheduled maintenance affected: North American Datasources (ID Documents, Non-ID Verification).