Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 02, 2025 - 20:00 AEST
Scheduled
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
Start Time: Tuesday 2 September 2025, 8:00 PM Sydney, Australia time Estimated Finish Time: Wednesday 2 September 2025, 12:00 AM Sydney, Australia time Estimated Duration: 4 hours Customer Outage Expected? Yes Affected Region and Data Source: Australia and Birth, Date and Marriage Certificate
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Posted Sep 02, 2025 - 18:24 AEST
This scheduled maintenance affected: Australian Datasources (Secondary ID Verification).