Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 15, 2025 - 19:01 AEST
Scheduled
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Thursday 15th May 2025, 07:00 PM Sydney Australia time.
* Estimated finish time: Thursday 15th May 2025, 09:00 PM Sydney Australia time.
* Estimated Duration: 2 Hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Visa
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Posted May 15, 2025 - 17:45 AEST
This scheduled maintenance affected: Australian Datasources (Primary ID Documents).