Elevated API Errors - AU Passports

Incident Report for FrankieOne

Resolved

3rd Party Teams have confirmed that the issue regarding verifying Australian Passports is now resolved.

Start Time: 06:17 AM AEST
End Time: 04:00 PM AEST
Posted Nov 21, 2023 - 16:17 AEDT

Update

3rd Party Teams have confirmed that the issue regarding verifying Australian Passports is now resolved.

Start Time: 06:17 AM AEST
End Time: 04:00 PM AEST
Posted Nov 21, 2023 - 16:16 AEDT

Update

3rd Party Teams continue to investigate this further.

You may receive intermittent system errors responses until the issue is resolved. Further information will be provided as appropriate.
Posted Nov 21, 2023 - 15:11 AEDT

Investigating

We have been notified of an Unscheduled Production outage of a 3rd Party Vendor relating to the verification of AUS Passports.

You may receive intermittent system errors responses until the issue is resolved. Further information will be provided as appropriate.

Start Time : 06:17 AM AEST
Posted Nov 21, 2023 - 10:12 AEDT
This incident affected: Australian Datasources (Primary ID Documents).
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