Notice of Scheduled Service Provider Maintenance - Australia - API Connect

Scheduled for Sep 20, 22:00 AEST - Sep 21, 08:00 AEST

Scheduled

The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

*Start Time: Saturday, 20th September, 22:00 Sydney, Australia time
*Estimated Finish Time: Sunday, 21st September, 08:00 Sydney, Australia time
*Estimated Duration: 10 hours
*Customer Outage Expected? Yes
*Affected Region and Data Source: Australia and API Connect

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.

Posted Sep 10, 2025 - 08:47 AEST

This scheduled maintenance affects: Australian Datasources (Non-ID Verification).