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History
Jan 2026 - Mar 2026
Incident
Elevated API Errors - NZ Driver Licence
Affected services:
NZ ID Documents
Incident Summary:
We experienced degraded performance from an upstream vendor impacting NZ Driver Licence checks.
Impact:
Customers may have experienced delays or intermittent timeouts when performing NZ Driver Licence verifications during the affected period.
Incident Window (AEDT):
Start Time: 01:44 PM AEDT – 19 February 2026
End Time: 03:44 PM AEDT – 19 February 2026
Resolution:
The vendor has confirmed that the issue has been resolved, and services have returned to normal performance levels. We continue to monitor the integration to ensure ongoing stability.
We experienced degraded performance from an upstream vendor impacting NZ Driver Licence checks.
Impact:
Customers may have experienced delays or intermittent timeouts when performing NZ Driver Licence verifications during the affected period.
Incident Window (AEDT):
Start Time: 01:44 PM AEDT – 19 February 2026
End Time: 03:44 PM AEDT – 19 February 2026
Resolution:
The vendor has confirmed that the issue has been resolved, and services have returned to normal performance levels. We continue to monitor the integration to ensure ongoing stability.
Feb 19, 2:44 AM
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