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History
Mar 2026 - May 2026
Incident
Elevated API Errors - AU Document Verification
Affected services:
Australia Primary ID Documents
Australia Secondary ID Documents
Start Time: 17 April 2026 — 2:49 AM AEST
End Time: 17 April 2026 — 6:26 AM AEST
We experienced an issue impacting all document types in the Production environment, where document verification services were temporarily unavailable.
The issue has now been resolved, and all document types are functioning normally.
We will continue to monitor the system to ensure ongoing stability. If you experience any further issues, please reach out to our support team.
End Time: 17 April 2026 — 6:26 AM AEST
We experienced an issue impacting all document types in the Production environment, where document verification services were temporarily unavailable.
The issue has now been resolved, and all document types are functioning normally.
We will continue to monitor the system to ensure ongoing stability. If you experience any further issues, please reach out to our support team.
Apr 17, 3:47 AM
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