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History
Jan 2026 - Mar 2026
Incident
Elevated API Errors - Visa Verification - Australia
Affected services:
Australia Secondary ID Documents
The earlier incident impacting Visa verification services in Production has now been resolved.
Resolution Time:
8 February 2026 — 6:35 AM (AEDT)
Services have been fully restored and are operating as expected. We will continue to monitor to ensure ongoing stability.
If you continue to experience any issues, please contact Support.
Resolution Time:
8 February 2026 — 6:35 AM (AEDT)
Services have been fully restored and are operating as expected. We will continue to monitor to ensure ongoing stability.
If you continue to experience any issues, please contact Support.
Feb 07, 2:07 PM
We are currently experiencing an unscheduled outage affecting Visa verification services in the Production environment.
Impact:
During this period, customers may encounter errors when attempting Visa document verification. Requests may intermittently return a response status code “S” while the issue persists.
Start Time:
7 February 2026, 6:20 PM (AEDT)
Root Cause:
This issue has been identified as originating from an upstream verification service provider.
Next Update:
We are actively monitoring the situation and will provide updates as more information becomes available or once the service is restored.
Impact:
During this period, customers may encounter errors when attempting Visa document verification. Requests may intermittently return a response status code “S” while the issue persists.
Start Time:
7 February 2026, 6:20 PM (AEDT)
Root Cause:
This issue has been identified as originating from an upstream verification service provider.
Next Update:
We are actively monitoring the situation and will provide updates as more information becomes available or once the service is restored.
Feb 07, 2:05 PM
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