The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Monday, 20th May 2024, 00:00 Sydney Australia time. * Estimated finish time: Monday, 20th May 2024, 02:00 Sydney Australia time. * Estimated Duration: 2 hours * Customer outage is expected? Yes * Affected Region and Data source: Australia and Passport
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions. Posted on
May 15, 2024 - 14:50 AEST
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Wednesday, 22nd May 2024, 20:00 Sydney Australia time. * Estimated finish time: Wednesday, 22nd May 2024, 23:00 Sydney Australia time. * Estimated Duration: 3 hours * Customer outage is expected? Yes * Affected Region and Data source: New Zealand and Passport
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions. Posted on
May 15, 2024 - 14:57 AEST
The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Friday, 24th May 2024, 20:00 Sydney Australia time. * Estimated finish time: Friday, 24th May 2024, 22:00 Sydney Australia time. * Estimated Duration: 2 hours * Customer outage is expected? Yes * Affected Region and Data source: Australia and Business API
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions. Posted on
May 17, 2024 - 01:53 AEST
The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Friday, 31st May 2024, 20:15 Sydney Australia time. * Estimated finish time: Sunday, 02nd June 2024, 20:00 Sydney Australia time. * Estimated Duration: 47 hours 45 Minutes * Customer outage is expected? Yes * Affected Region and Data source: Australia and Business API
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions. Posted on
Apr 18, 2024 - 03:32 AEST
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Saturday, 01st June 2024, 08:00 Sydney Australia time. * Estimated finish time: Saturday, 01st June 2024, 16:00 Sydney Australia time. * Estimated Duration: 8 hours * Customer outage is expected? Yes * Affected Region and Data source: Australia and Core Bureau
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions. Posted on
May 17, 2024 - 01:56 AEST
Completed -
The scheduled maintenance has been completed.
May 18, 20:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 08:00 AEST
Scheduled -
The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Saturday, 18th May 2024, 08:00 Sydney Australia time. * Estimated finish time: Saturday, 18th May 2024, 20:00 Sydney Australia time. * Estimated Duration: 12 hours * Customer outage is expected? Yes * Affected Region and Data source: Australia and Business API
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Apr 18, 03:24 AEST
Completed -
The scheduled maintenance has been completed.
May 16, 05:30 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 23:30 AEST
Scheduled -
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Wednesday, 15th May 2024, 23:30 Sydney Australia time. * Estimated finish time: Thursday, 16th May 2024, 5:30 Sydney Australia time. * Estimated Duration: 6 hours * Customer outage is expected? Yes * Affected Region and Data source: Australia and All Documents
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
May 15, 19:34 AEST
Completed -
The scheduled maintenance has been completed.
May 11, 20:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 07:00 AEST
Scheduled -
The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Saturday, 11th May 2024, 07:00 Sydney Australia time. * Estimated finish time: Saturday, 11th May 2024, 20:00 Sydney Australia time. * Estimated Duration: 13 hours * Customer outage is expected? Yes * Affected Region and Data source: Australia and Business API
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Apr 18, 03:21 AEST
Completed -
The scheduled maintenance has been completed.
May 5, 18:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 07:00 AEST
Scheduled -
The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Sunday, 05th May 2024, 07:00 Sydney Australia time. * Estimated finish time: Sunday, 05th May 2024, 18:00 Sydney Australia time. * Estimated Duration: 11 hours * Customer outage is expected? Yes * Affected Region and Data source: Australia and Business API
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Apr 18, 03:17 AEST
Completed -
The scheduled maintenance has been completed.
May 5, 06:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 00:00 AEST
Scheduled -
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Sunday, 05th May 2024, 00:00 Sydney Australia time. * Estimated finish time: Sunday, 05th May 2024, 06:00 Sydney Australia time. * Estimated Duration: 6 hours * Customer outage is expected? Yes * Affected Region and Data source: Australia and ID Documents
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
May 1, 13:47 AEST