FrankieOne

All Systems Operational

About This Site

FrankieOne - Single API, 300+ data sources

Frankie connects global ID verification, eKYC, AML and fraud providers to enable data led decisions and provide a single unified view

Uptime over the past 90 days. View historical uptime.
Production API ? Operational
90 days ago
100.0 % uptime
Today
Production V2 API ? Operational
90 days ago
100.0 % uptime
Today
Frankie Components Operational
90 days ago
99.99 % uptime
Today
Portal ? Operational
90 days ago
99.99 % uptime
Today
Smart UI ? Operational
90 days ago
100.0 % uptime
Today
OneSDK ? Operational
90 days ago
100.0 % uptime
Today
KYC ? Operational
90 days ago
100.0 % uptime
Today
KYB ? Operational
90 days ago
100.0 % uptime
Today
Vendor Services ? Operational
90 days ago
99.94 % uptime
Today
International Business Verification ? Operational
90 days ago
100.0 % uptime
Today
KYT ? Operational
90 days ago
100.0 % uptime
Today
Biometrics ? Operational
90 days ago
99.83 % uptime
Today
Australian Datasources Operational
90 days ago
99.88 % uptime
Today
Primary ID Verification ? Operational
90 days ago
100.0 % uptime
Today
Secondary ID Verification ? Operational
90 days ago
99.64 % uptime
Today
Non-ID Verification ? Operational
90 days ago
100.0 % uptime
Today
Business Verification ? Operational
90 days ago
99.9 % uptime
Today
New Zealand Datasources Operational
90 days ago
99.49 % uptime
Today
ID Verification ? Operational
90 days ago
98.99 % uptime
Today
Non-ID Verification ? Operational
90 days ago
100.0 % uptime
Today
US Datasources Operational
90 days ago
100.0 % uptime
Today
ID Verification ? Operational
90 days ago
100.0 % uptime
Today
Non-ID Verification ? Operational
90 days ago
100.0 % uptime
Today
Canada Datasources Operational
90 days ago
100.0 % uptime
Today
ID Verification ? Operational
90 days ago
100.0 % uptime
Today
Non-ID Verification ? Operational
90 days ago
100.0 % uptime
Today
Global Datasources Operational
90 days ago
100.0 % uptime
Today
ID Verification Operational
90 days ago
100.0 % uptime
Today
Non-ID Verification Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Notice of Scheduled Service Provider Maintenance - Australia - Credit Reports Sep 6, 2025 20:00 - Sep 7, 2025 14:00 AEST

The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Saturday, 6th September 2025, 20:00 Sydney Australia time.
* Estimated finish time: Sunday, 7th September 2025, 14:00 Sydney Australia time.
* Estimated Duration: 18 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia Credit Reports

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Aug 28, 2025 - 18:33 AEST

Notice of Scheduled Service Provider Maintenance - Australia - Passport Sep 7, 2025 06:00-08:00 AEST

The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Sunday, 7th September 2025, 6:00 AM Sydney, Australia time

Estimated Finish Time: Sunday, 7th September 2025, 8:00 AM Sydney, Australia time

Estimated Duration: 2 hours

Customer Outage Expected? Yes

Affected Region and Data Source: Australia and Passport

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Sep 01, 2025 - 10:03 AEST

Notice of Scheduled Service Provider Maintenance - Australia - Credit Reports Sep 20, 2025 08:00-11:30 AEST

The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Saturday, 20th September 2025, 8:00 Sydney Australia time.
* Estimated finish time: Saturday, 20th September 2025, 11:30 Sydney Australia time.
* Estimated Duration: 3 hours and 30 minutes
* Customer outage is expected? Yes
* Affected Region and Data source: Australia Credit Reports

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Aug 28, 2025 - 18:47 AEST

Notice of Scheduled Service Provider Maintenance Sep 20, 2025 08:30-12:00 AEST

The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: September 19, 2025 at 10:30 PM UTC (September 20, 8:30 AM AEST)
* Estimated finish time: September 20, 2025 at 2:00 AM UTC (12:00 PM AEST)
* Estimated Duration: Approximately 3 hours and 30 minutes
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Business API

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Aug 28, 2025 - 08:30 AEST

Notice of Scheduled Service Provider Maintenance - Australia - Credit Reports Sep 20, 2025 18:30 - Sep 21, 2025 18:30 AEST

The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Saturday, 20th September 2025, 18:30 Sydney Australia time.
* Estimated finish time: Sunday, 21st September 2025, 18:30 Sydney Australia time.
* Estimated Duration: 24 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia Credit Reports

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Aug 28, 2025 - 18:37 AEST

Notice of Scheduled Service Provider Maintenance Sep 21, 2025 08:00-14:00 AEST

The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: September 20, 2025 at 22:00 UTC (8:00 AM September 21, AEST)
* Estimated finish time: September 21, 2025 at 04:00 UTC (2:00 PM September 21, AEST)
* Estimated Duration: Approximately 6 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Business API

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Aug 28, 2025 - 01:55 AEST
Sep 3, 2025
Notice of Scheduled Service Provider Maintenance
Completed - The scheduled maintenance has been completed.
Sep 3, 00:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 20:00 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Sunday 30th March 2025, 8:00 PM Sydney, Australia time
Estimated Finish Time: Sunday 30th March 2025, 12:00 AM Sydney, Australia time
Estimated Duration: 4 hours
Customer Outage Expected? Yes
Affected Region and Data Source: Australia and Birth, Date and Marriage Certificate

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Sep 2, 18:24 AEST
Sep 2, 2025
Unscheduled Outage - NZTA - Centrix
Resolved - Incident has now been resolved
Sep 2, 13:32 AEST
Investigating - We have been advised of a current outage with the NZTA. This is unexpected and as such we do not have an ETA on when it will be resolved.

This will affect any report with a driver license to be verified and also our Wheels reports.
Sep 2, 12:16 AEST
Sep 1, 2025

No incidents reported.

Aug 31, 2025
Notice of Scheduled Service Provider Maintenance
Completed - The scheduled maintenance has been completed.
Aug 31, 18:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 20:00 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Friday, 29th August 2025, 20:00 Sydney Australia time.
* Estimated finish time: Sunday, 31st August 2025, 18:00 Sydney Australia time.
* Estimated Duration: 46 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Non-ID verification.

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Aug 28, 02:04 AEST
DVS PRODUCTION Scheduled Outage - NSW BDM
Completed - The scheduled maintenance has been completed.
Aug 31, 16:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 08:00 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Sunday, 31 August 2025, 8:00 AM Sydney, Australia time

Estimated Finish Time: Sunday, 31 August 2025, 4:00 PM Sydney, Australia time

Estimated Duration: 8 hours

Customer Outage Expected? Yes

Affected Region and Data Source: NSW and BDM

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Aug 26, 12:04 AEST
Notice of Scheduled Service Provider Maintenance - Drivers License
Completed - The scheduled maintenance has been completed.
Aug 31, 11:45 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 05:01 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Sunday, 31st August 2024, 05:00 Sydney Australia time.
* Estimated finish time: Sunday, 31st August 2024, 11:45 Sydney Australia time.
* Estimated Duration: 6.45 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Driving License

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Aug 19, 14:42 AEST
Notice of Scheduled Service Provider Maintenance - Drivers License
Completed - The scheduled maintenance has been completed.
Aug 31, 09:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 05:01 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Sunday, 31st August 2024, 05:00 Sydney Australia time.
* Estimated finish time: Sunday, 31st August 2024, 9:45 Sydney Australia time.
* Estimated Duration: 4 hours and 30 minutes
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Driving License

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Aug 26, 10:41 AEST
Notice of Scheduled Service Provider Maintenance - Australia - Driver Licence
Completed - The scheduled maintenance has been completed.
Aug 31, 09:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 05:00 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Sunday, 31 August 2025, 05:00AM Sydney, Australia time

Estimated Finish Time: Sunday, 31 August 2025, 09:30AM Sydney, Australia time

Estimated Duration: 4 hours and 30 minutes

Customer Outage Expected? Yes

Affected Region and Data Source: Australia and Driver Licence

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Aug 31, 05:00 AEST
Notice of Scheduled Service Provider Maintenance - Australia - API Connect
Completed - The scheduled maintenance has been completed.
Aug 31, 06:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 03:00 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

*Start Time: Sunday, 31st August, 00:00 Sydney, Australia time
*Estimated Finish Time: Sunday, 31st August, 03:00 Sydney, Australia time
*Estimated Duration: 3 hours
*Customer Outage Expected? Yes
*Affected Region and Data Source: Australia and API Connect

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Aug 26, 11:02 AEST
Aug 30, 2025

No incidents reported.

Aug 29, 2025
Notice of Scheduled Service Provider Maintenance - Australia - Credit Reports
Completed - The scheduled maintenance has been completed.
Aug 29, 18:45 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 18:45 AEST
Scheduled - The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Thursday, 28th August 2025, 18:30 Sydney Australia time.
* Estimated finish time: Friday, 29th August 2025, 18:30 Sydney Australia time.
* Estimated Duration: 24 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia Credit Reports

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Aug 28, 18:42 AEST
Aug 28, 2025
Notice of Scheduled Service Provider Maintenance
Completed - The scheduled maintenance has been completed.
Aug 28, 07:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 07:00 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Thursday, August 28 7:00 AM Sydney, Australia time
Estimated Finish Time: Thursday, August 28 7:30 AM Sydney, Australia time
Estimated Duration: 30 minutes
Customer Outage Expected? Yes
Affected Region and Data Source: Australia

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Aug 28, 02:31 AEST
Aug 27, 2025

No incidents reported.

Aug 26, 2025
Elevated API Errors - NZ DIA
Resolved - We have confirmed with the vendor that the underlying issue impacting NZ DIA services was resolved on 25 August 2025 at 15:55 NZST (13:55 AEST).

All services are now operating as expected. We will continue to monitor, but no further impact is anticipated.
Aug 26, 12:58 AEST
Investigating - We are currently observing intermittent outages impacting services with the NZ DIA. Our engineering team has reviewed and confirmed this aligns with maintenance activity noted on the vendor’s status page.

Impact: Some verification checks may fail or timeout during this period.

Next Steps: We have reached out to the vendor for further details on the start time and expected completion of maintenance. We will continue to monitor and provide updates as they become available.
Aug 23, 12:35 AEST
Notice of Scheduled Service Provider Maintenance - Visa
Completed - The scheduled maintenance has been completed.
Aug 26, 08:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 05:01 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Tuesday, 26 August 2025, 5:00 AM Sydney, Australia time
Estimated Finish Time: Tuesday, 26 August 2025, 8:00 PM Sydney, Australia time
Estimated Duration: 3 hours
Customer Outage Expected? Yes
Affected Region and Data Source: Australia and Visa

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Aug 18, 11:22 AEST
Notice of Scheduled Service Provider Maintenance - Visa
Completed - The scheduled maintenance has been completed.
Aug 26, 08:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 05:00 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Tuesday, August 26 5:00 AM Sydney, Australia time
Estimated Finish Time: Tuesday, August 26 8:00 AM Sydney, Australia time
Estimated Duration: 3 hours
Customer Outage Expected? Yes
Affected Region and Data Source: Australia and Visa

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Aug 14, 11:28 AEST
Notice of Scheduled Service Provider Maintenance - Australian Electoral Commission
Completed - The scheduled maintenance has been completed.
Aug 26, 00:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 20:00 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Monday, 25th August, 8:00 PM Sydney Australia time.
* Estimated finish time: Monday, 25th August, 8:00 PM Sydney Australia time.
* Estimated Duration: 4 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Electoral Commission

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Aug 19, 14:58 AEST
Aug 25, 2025
Notice of Scheduled Service Provider Maintenance - Australia - Business API
Completed - The scheduled maintenance has been completed.
Aug 25, 09:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 08:00 AEST
Scheduled - The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Sunday, 25th August 2025, 08:00 Sydney Australia time.
* Estimated finish time: Sunday, 25th August 2025, 12:00 Sydney Australia time.
* Estimated Duration: 4 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Business API

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Aug 7, 18:16 AEST
Notice of Scheduled Service Provider Maintenance - Visa
Completed - The scheduled maintenance has been completed.
Aug 25, 08:01 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 05:01 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Monday, 25 August 2025, 5:00 AM Sydney, Australia time
Estimated Finish Time: Monday, 25 August 2025, 8:00 AM Sydney, Australia time
Estimated Duration: 3 hours
Customer Outage Expected? Yes
Affected Region and Data Source: Australia and Visa

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Aug 18, 11:09 AEST
Notice of Scheduled Service Provider Maintenance - Visa
Completed - The scheduled maintenance has been completed.
Aug 25, 08:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 05:00 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Monday, August 25 5:00 AM Sydney, Australia time
Estimated Finish Time: Monday, August 25 8:00 AM Sydney, Australia time
Estimated Duration: 3 hours
Customer Outage Expected? Yes
Affected Region and Data Source: Australia and Visa

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Aug 14, 11:25 AEST
Aug 24, 2025
Notice of Scheduled Service Provider Maintenance - Australia - Business API
Completed - The scheduled maintenance has been completed.
Aug 24, 18:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 23, 18:30 AEST
Scheduled - The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Saturday, 23rd August 2025, 18:30 Sydney Australia time.
* Estimated finish time: Sunday, 24th August 2025, 18:30 Sydney Australia time.
* Estimated Duration: 24 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Business API

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Jul 28, 16:00 AEST
Notice of Scheduled Service Provider Maintenance - Visa
Completed - The scheduled maintenance has been completed.
Aug 24, 17:01 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 09:01 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Sunday, 24 August 2025, 9:00 AM Sydney, Australia time
Estimated Finish Time: Sunday 23 August 2025, 5:00 PM Sydney, Australia time
Estimated Duration: 8 hours
Customer Outage Expected? Yes
Affected Region and Data Source: Australia and Visa

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Aug 18, 11:19 AEST
Notice of Scheduled Service Provider Maintenance - DVS - Citizenship Certificate, Certificate of Registration by Descent
Completed - The scheduled maintenance has been completed.
Aug 24, 17:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 09:00 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Sunday, August 24, 2025 9:00am Sydney Australia time.
* Estimated finish time: Sunday, August 24, 2025 5:00pm Sydney Australia time.
* Estimated Duration: 8 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Visa

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Aug 14, 11:38 AEST
Notice of Scheduled Service Provider Maintenance - Australia - API Connect
Completed - The scheduled maintenance has been completed.
Aug 24, 08:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 23, 22:00 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

*Start Time: Saturday, 23rd August, 22:00 Sydney, Australia time
*Estimated Finish Time: Sunday, 24th August, 08:00 Sydney, Australia time
*Estimated Duration: 10 hours
*Customer Outage Expected? Yes
*Affected Region and Data Source: Australia and API Connect

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Aug 7, 12:02 AEST
Aug 23, 2025
Notice of Scheduled Service Provider Maintenance - Australia - BDM
Completed - The scheduled maintenance has been completed.
Aug 23, 20:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 22, 20:00 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Friday, 22 August 2025, 8:00 PM Sydney, Australia time

Estimated Finish Time: Saturday, 23 August 2025, 8:00 PM Sydney, Australia time

Estimated Duration: 24 hours

Customer Outage Expected? Yes

Affected Region and Data Source: VIC, Australia and BDM

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Aug 20, 19:46 AEST
Aug 22, 2025
Aug 21, 2025
Notice of Scheduled Service Provider Maintenance - Australia - API Connect
Completed - The scheduled maintenance has been completed.
Aug 21, 00:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 22:00 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Wednesday, 20 August 2025, 22:00 Sydney, Australia time

Estimated Finish Time: Wednesday, 20 August 2025, 23:59 Sydney, Australia time

Estimated Duration: 2 hours

Customer Outage Expected? Yes

Affected Region and Data Source: Australia and API Connect

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Aug 18, 10:48 AEST
Aug 20, 2025
Notice of Scheduled Service Provider Maintenance - Australia - Business API
Completed - The scheduled maintenance has been completed.
Aug 20, 23:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 20:00 AEST
Scheduled - The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Wednesday, 20th August 2025, 06:00 PM Sydney Australia time.
* Estimated finish time: Wednesday, 20th August 2025, 11:00 PM Sydney Australia time.
* Estimated Duration: 5 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Business API

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Aug 20, 19:55 AEST
Notice of Scheduled Service Provider Maintenance - Australia - BDM
Completed - The scheduled maintenance has been completed.
Aug 20, 18:01 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 17:00 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Wednesday, 20 August 2025, 5:00 PM Sydney, Australia time

Estimated Finish Time: Wednesday, 20 August 2025, 6:00 PM Sydney, Australia time

Estimated Duration: 1 hour

Customer Outage Expected? Yes

Affected Region and Data Source: TAS and BDM

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Aug 8, 11:46 AEST
DVS PRODUCTION Scheduled Outage - TAS BDM
Completed - The scheduled maintenance has been completed.
Aug 20, 18:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 17:01 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: 20 August 2025 — 5:00PM AEST
Estimated Finish Time: 20 August 2025 — 6:00PM AEST
Estimated Duration: 1 hours
Customer Outage Expected? Yes
Affected Region and Data Source: Australia and Birth, Death and Marriage Certificate

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Aug 7, 15:57 AEST
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