The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Friday, 03rd May 2024, 20:00 Sydney Australia time. * Estimated finish time: Saturday, 04th May 2024, 12:00 Sydney Australia time. * Estimated Duration: 16 hours * Customer outage is expected? Yes * Affected Region and Data source: Australia and Business API
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions. Posted on
Mar 28, 2024 - 19:06 AEDT
The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Sunday, 05th May 2024, 07:00 Sydney Australia time. * Estimated finish time: Sunday, 05th May 2024, 18:00 Sydney Australia time. * Estimated Duration: 11 hours * Customer outage is expected? Yes * Affected Region and Data source: Australia and Business API
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions. Posted on
Apr 18, 2024 - 03:17 AEST
The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Saturday, 11th May 2024, 07:00 Sydney Australia time. * Estimated finish time: Saturday, 11th May 2024, 20:00 Sydney Australia time. * Estimated Duration: 13 hours * Customer outage is expected? Yes * Affected Region and Data source: Australia and Business API
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions. Posted on
Apr 18, 2024 - 03:21 AEST
The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Saturday, 18th May 2024, 08:00 Sydney Australia time. * Estimated finish time: Saturday, 18th May 2024, 20:00 Sydney Australia time. * Estimated Duration: 12 hours * Customer outage is expected? Yes * Affected Region and Data source: Australia and Business API
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions. Posted on
Apr 18, 2024 - 03:24 AEST
The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Friday, 31st May 2024, 20:15 Sydney Australia time. * Estimated finish time: Sunday, 02nd June 2024, 20:00 Sydney Australia time. * Estimated Duration: 47 hours 45 Minutes * Customer outage is expected? Yes * Affected Region and Data source: Australia and Business API
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions. Posted on
Apr 18, 2024 - 03:32 AEST
Resolved -
This incident has been resolved.
Apr 24, 14:46 AEST
Monitoring -
Our Third Party Data Provider has notified us that a fix has been implemented and support teams have confirmed services are restored and are currently monitoring performance closely for the next 30 minutes.
Apr 24, 13:51 AEST
Update -
The fix for the identified issue is still being worked on by the 3rd party provider and they are working to restore services as quickly as possible.
Apr 24, 13:33 AEST
Identified -
The cause of the issue has been identified by the third party provider and they are working to restore services as quickly as possible.
Apr 24, 10:38 AEST
Investigating -
We have identified an issue with one of the Third Party Data Providers connection for Australian Primary ID Documents.
Currently Support teams are engaged on an urgent basis continuing to investigate the issue as a priority. We apologise for any inconvenience this may be causing.
Completed -
The scheduled maintenance has been completed.
Apr 24, 05:30 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 04:30 AEST
Scheduled -
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Wednesday, 24th April 2024, 04:30 Sydney Australia time. * Estimated finish time: Wednesday, 24th April 2024, 05:30 Sydney Australia time. * Estimated Duration: 1 hour * Customer outage is expected? Yes * Affected Region and Data source: New Zealand and Driving License
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Apr 22, 21:33 AEST
Completed -
The scheduled maintenance has been completed.
Apr 20, 23:30 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 22:00 AEST
Scheduled -
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Saturday, 20th April 2024, 22:00 Sydney Australia time. * Estimated finish time: Saturday, 20th April 2024, 23:30 Sydney Australia time. * Estimated Duration: 1 hour 30 minutes * Customer outage is expected? Yes * Affected Region and Data source: Australia and Core Bureau
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Apr 18, 03:43 AEST
Completed -
The scheduled maintenance has been completed.
Apr 19, 02:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 22:00 AEST
Scheduled -
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Thursday, 18th April 2024, 22:00 Sydney Australia time. * Estimated finish time: Friday, 19th April 2024, 02:00 Sydney Australia time. * Estimated Duration: 4 hours * Customer outage is expected? Yes * Affected Region and Data source: Australia and Passport
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Apr 18, 13:38 AEST
Completed -
The scheduled maintenance has been completed.
Apr 18, 20:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 19:00 AEST
Scheduled -
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Thursday, 18th April 2024, 19:00 Sydney Australia time. * Estimated finish time: Thursday, 18th April 2024, 20:00 Sydney Australia time. * Estimated Duration: 1 hour * Customer outage is expected? Yes * Affected Region and Data source: Australia and Driving License
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Apr 18, 13:46 AEST
Completed -
The scheduled maintenance has been completed.
Apr 15, 02:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 00:00 AEST
Scheduled -
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Monday, 15th April 2024, 00:00 Sydney Australia time. * Estimated finish time: Monday, 15th April 2024, 02:00 Sydney Australia time. * Estimated Duration: 2 hours * Customer outage is expected? Yes * Affected Region and Data source: Australia and Passports
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Apr 9, 12:49 AEST
Completed -
The scheduled maintenance has been completed.
Apr 14, 10:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 05:00 AEST
Scheduled -
The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:
* Start time: Sunday, 14th April 2024, 05:00 Sydney Australia time. * Estimated finish time: Sunday, 14th April 2024, 10:00 Sydney Australia time. * Estimated Duration: 5 hours * Customer outage is expected? Yes * Affected Region and Data source: Australia and Driving License
During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.
Please do not hesitate to contact your account manager should you have any questions.
Apr 5, 16:51 AEDT