FrankieOne

All Systems Operational

About This Site

FrankieOne - Single API, 300+ data sources

Frankie connects global ID verification, eKYC, AML and fraud providers to enable data led decisions and provide a single unified view

Uptime over the past 90 days. View historical uptime.
Production API ? Operational
90 days ago
100.0 % uptime
Today
Production V2 API ? Operational
90 days ago
100.0 % uptime
Today
Frankie Components Operational
90 days ago
99.99 % uptime
Today
Portal ? Operational
90 days ago
99.95 % uptime
Today
Smart UI ? Operational
90 days ago
100.0 % uptime
Today
OneSDK ? Operational
90 days ago
100.0 % uptime
Today
KYC ? Operational
90 days ago
100.0 % uptime
Today
KYB ? Operational
90 days ago
100.0 % uptime
Today
Vendor Services ? Operational
90 days ago
99.94 % uptime
Today
International Business Verification ? Operational
90 days ago
100.0 % uptime
Today
KYT ? Operational
90 days ago
100.0 % uptime
Today
Biometrics ? Operational
90 days ago
99.83 % uptime
Today
Australian Datasources Operational
90 days ago
99.91 % uptime
Today
Primary ID Verification ? Operational
90 days ago
100.0 % uptime
Today
Secondary ID Verification ? Operational
90 days ago
99.64 % uptime
Today
Non-ID Verification ? Operational
90 days ago
100.0 % uptime
Today
Business Verification ? Operational
90 days ago
100.0 % uptime
Today
New Zealand Datasources Operational
90 days ago
100.0 % uptime
Today
ID Verification ? Operational
90 days ago
100.0 % uptime
Today
Non-ID Verification ? Operational
90 days ago
100.0 % uptime
Today
US Datasources Operational
90 days ago
100.0 % uptime
Today
ID Verification ? Operational
90 days ago
100.0 % uptime
Today
Non-ID Verification ? Operational
90 days ago
100.0 % uptime
Today
Canada Datasources Operational
90 days ago
100.0 % uptime
Today
ID Verification ? Operational
90 days ago
100.0 % uptime
Today
Non-ID Verification ? Operational
90 days ago
100.0 % uptime
Today
Global Datasources Operational
90 days ago
100.0 % uptime
Today
ID Verification Operational
90 days ago
100.0 % uptime
Today
Non-ID Verification Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Notice of Scheduled Service Provider Maintenance - Australia - Business API Jul 19, 2025 18:30 - Jul 20, 2025 18:30 AEST

The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Saturday, 19th July 2025, 18:30 Sydney Australia time.
* Estimated finish time: Sunday, 20th July 2025, 18:30 Sydney Australia time.
* Estimated Duration: 24 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Business API

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Jul 19, 2025 - 18:30 AEST

Notice of Scheduled Service Provider Maintenance - Australia - API Connect Jul 19, 2025 22:00 - Jul 20, 2025 08:00 AEST

The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

*Start Time: Saturday, 19th July, 22:00 Sydney, Australia time
*Estimated Finish Time: Sunday, 20th July, 08:00 Sydney, Australia time
*Estimated Duration: 10 hours
*Customer Outage Expected? Yes
*Affected Region and Data Source: Australia and API Connect

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Jul 16, 2025 - 09:38 AEST

Notice of Scheduled Service Provider Maintenance - Visa Jul 21, 2025 05:00-08:00 AEST

The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Monday, 21 July 2025, 5:00 AM Sydney, Australia time
Estimated Finish Time: Monday, 21 July 2025, 8:00 AM Sydney, Australia time
Estimated Duration: 3 hours
Customer Outage Expected? Yes
Affected Region and Data Source: Australia and Visa

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Jul 10, 2025 - 17:46 AEST

Notice of Scheduled Service Provider Maintenance - Visa Jul 22, 2025 05:00-08:00 AEST

The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Tuesday, 22 July 2025, 5:00 AM Sydney, Australia time
Estimated Finish Time: Tuesday, 22 July 2025, 8:00 AM Sydney, Australia time
Estimated Duration: 3 hours
Customer Outage Expected? Yes
Affected Region and Data Source: Australia and Visa

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Jul 10, 2025 - 17:49 AEST

Notice of Scheduled Service Provider Maintenance - ASIC Jul 25, 2025 20:00 - Jul 26, 2025 17:00 AEST

The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Friday, July 25, 2025, 20:00 PM Sydney Australia time.
* Estimated finish time: July 26, 2025, 17:00 PM Sydney Australia time.
* Estimated Duration: 21 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Business API

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Jul 09, 2025 - 11:38 AEST

Notice of Scheduled Service Provider Maintenance - Australia - Business API Aug 2, 2025 08:00-20:00 AEST

The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Saturday, 2nd August 2025, 08:00 Sydney Australia time.
* Estimated finish time: Sunday, 2nd August 2025, 20:00 Sydney Australia time.
* Estimated Duration: 12 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Business API

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Jul 11, 2025 - 10:17 AEST
Jul 19, 2025

No incidents reported today.

Jul 18, 2025

No incidents reported.

Jul 17, 2025
Scheduled Maintenance in Production (V2)
Completed - The scheduled maintenance has been completed.
Jul 17, 19:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 17:30 AEST
Scheduled - We are performing scheduled maintenance on our Production V2 environment. This work is to monitor system performance under controlled conditions. We do not anticipate any service disruption, but our team will be closely monitoring system availability.
Jul 17, 14:40 AEST
Elevated API Errors - Australia - Visa
Resolved - The Australian Visa verification service experienced an unscheduled outage, impacting the ability to process document verifications.. During this period, you may have received intermittent 'S' responses from the verification system.

Start Time: 12:43 PM AEST, 17 July 2025
End Time: 1:13PM AEST , 17 July 2025

The issue has since been resolved.
Jul 17, 00:30 AEST
Jul 16, 2025
Elevated API Errors - New Zealand - API Services
Resolved - We’ve been informed by one of our vendors in New Zealand of a service disruption that affected NZ data sources accessed via API services.

Start Time: 16 July 2025, 11:28 NZDT
End Time: 16 July 2025, 12:14 NZDT

The incident has since been resolved, and all services have been fully restored.
Jul 16, 09:28 AEST
Jul 15, 2025

No incidents reported.

Jul 14, 2025

No incidents reported.

Jul 13, 2025
Notice of Scheduled Service Provider Maintenance - Australia - BDM
Completed - The scheduled maintenance has been completed.
Jul 13, 12:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 06:00 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Sunday, 13th July 2025, 6:00 AM Sydney, Australia time
Estimated Finish Time: Sunday, 13th July 2025, 12:00 PM Sydney, Australia time
Estimated Duration: 6 hours
Customer Outage Expected? Yes
Affected Region and Data Source: NSW and BDM

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Jul 9, 14:51 AEST
Jul 12, 2025

No incidents reported.

Jul 11, 2025
Elevated API Errors - Australian Documents
Resolved - The Australian Document Verification Service has confirmed that the issue has been resolved and services are running up.

End Time : 11 July 2025 — 9:16 AM AEST
Jul 11, 10:03 AEST
Investigating - The Australian Document Verification Service has reported intermittent disruptions in Australia, primarily affecting the verification of non-identity documents.

During this period, users may encounter ‘S’ (system error) responses until the issue is fully resolved.

Start Time: 10 July 2025 — 5:05 PM AEST
Jul 10, 18:39 AEST
Jul 10, 2025
Jul 9, 2025

No incidents reported.

Jul 8, 2025
Users Unable to Log In via SAML – Investigation Ongoing
Resolved - The earlier issue affecting portal login via SAML authentication has now been fully resolved. The fix has been deployed and monitoring has confirmed stable performance.

Thank you for your patience and understanding. Please reach out if you experience any further issues.
Jul 8, 16:47 AEST
Monitoring - A fix has been deployed for the SAML authentication issue impacting portal login. Users should now be able to log in successfully. We are actively monitoring the system to ensure stability.

We’ll share further updates as needed. Thank you for your patience.
Jul 8, 16:39 AEST
Investigating - We are currently investigating an issue that may be preventing users from logging into the portal via SAML authentication. Our team is treating this with high priority and working diligently to resolve it. We do not have an estimated time for resolution at this stage.
Jul 8, 16:24 AEST
Jul 7, 2025

No incidents reported.

Jul 6, 2025
Notice of Scheduled Service Provider Maintenance - Australia - BDM
Completed - The scheduled maintenance has been completed.
Jul 6, 16:01 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 10:00 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Sunday, 6 July 2025, 8:00AM Sydney, Australia time

Estimated Finish Time: Sunday, 6 July 2025, 4:00PM Sydney, Australia time

Estimated Duration: 8 hours

Customer Outage Expected? Yes

Affected Region and Data Source: NSW and BDM

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Jul 4, 10:04 AEST
Notice of Scheduled Service Provider Maintenance - Australia - BDM
Completed - The scheduled maintenance has been completed.
Jul 6, 16:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 08:00 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Sunday, 6 July 2025, 8:00 AM Sydney, Australia time

Estimated Finish Time: Sunday, 6 July 2025, 4:00 PM Sydney, Australia time

Estimated Duration: 8 hours

Customer Outage Expected? Yes

Affected Region and Data Source: NSW and BDM

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Jul 2, 11:11 AEST
Notice of Scheduled Service Provider Maintenance - Australia - Passport
Completed - The scheduled maintenance has been completed.
Jul 6, 08:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 06:00 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Sunday, 6th July 2025, 6:00 AM Sydney, Australia time
Estimated Finish Time: Sunday, 6th July 2025, 8:00 AM Sydney, Australia time
Estimated Duration: 2 hours
Customer Outage Expected? Yes
Affected Region and Data Source: Australia and Passport

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Jun 30, 14:34 AEST
Notice of Scheduled Service Provider Maintenance - Australia - BDM
Completed - The scheduled maintenance has been completed.
Jul 6, 02:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 18:00 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Saturday, July 5, 2025, 18:00 Sydney, Australia time

Estimated Finish Time: Sunday, July 6, 2025, 02:00 Sydney, Australia time

Estimated Duration: 8 hours

Customer Outage Expected? Yes

Affected Region and Data Source: NSW and Australia - 3rd Party - IDMatrix DVS

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Jul 5, 04:26 AEST
Jul 5, 2025
← Incident History Powered by Atlassian Statuspage