FrankieOne

All Systems Operational

About This Site

FrankieOne - Single API, 300+ data sources

Frankie connects global ID verification, eKYC, AML and fraud providers to enable data led decisions and provide a single unified view

Uptime over the past 90 days. View historical uptime.
Production API ? Operational
90 days ago
100.0 % uptime
Today
Production V2 API ? Operational
90 days ago
100.0 % uptime
Today
Frankie Components Operational
90 days ago
99.99 % uptime
Today
Portal ? Operational
90 days ago
99.99 % uptime
Today
Smart UI ? Operational
90 days ago
100.0 % uptime
Today
OneSDK ? Operational
90 days ago
100.0 % uptime
Today
KYC ? Operational
90 days ago
100.0 % uptime
Today
KYB ? Operational
90 days ago
100.0 % uptime
Today
Vendor Services ? Operational
90 days ago
99.94 % uptime
Today
International Business Verification ? Operational
90 days ago
100.0 % uptime
Today
KYT ? Operational
90 days ago
100.0 % uptime
Today
Biometrics ? Operational
90 days ago
99.83 % uptime
Today
Australian Datasources Operational
90 days ago
99.97 % uptime
Today
Primary ID Verification ? Operational
90 days ago
100.0 % uptime
Today
Secondary ID Verification ? Operational
90 days ago
100.0 % uptime
Today
Non-ID Verification ? Operational
90 days ago
100.0 % uptime
Today
Business Verification ? Operational
90 days ago
99.9 % uptime
Today
New Zealand Datasources Operational
90 days ago
99.49 % uptime
Today
ID Verification ? Operational
90 days ago
98.99 % uptime
Today
Non-ID Verification ? Operational
90 days ago
100.0 % uptime
Today
US Datasources Operational
90 days ago
100.0 % uptime
Today
ID Verification ? Operational
90 days ago
100.0 % uptime
Today
Non-ID Verification ? Operational
90 days ago
100.0 % uptime
Today
Canada Datasources Operational
90 days ago
100.0 % uptime
Today
ID Verification ? Operational
90 days ago
100.0 % uptime
Today
Non-ID Verification ? Operational
90 days ago
100.0 % uptime
Today
Global Datasources Operational
90 days ago
100.0 % uptime
Today
ID Verification Operational
90 days ago
100.0 % uptime
Today
Non-ID Verification Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Notice of Scheduled Service Provider Maintenance - Australia - Credit Reports Sep 20, 2025 08:00-11:30 AEST

The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Saturday, 20th September 2025, 8:00 Sydney Australia time.
* Estimated finish time: Saturday, 20th September 2025, 11:30 Sydney Australia time.
* Estimated Duration: 3 hours and 30 minutes
* Customer outage is expected? Yes
* Affected Region and Data source: Australia Credit Reports

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Aug 28, 2025 - 18:47 AEST

Notice of Scheduled Service Provider Maintenance Sep 20, 2025 08:30-12:00 AEST

The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: September 19, 2025 at 10:30 PM UTC (September 20, 8:30 AM AEST)
* Estimated finish time: September 20, 2025 at 2:00 AM UTC (12:00 PM AEST)
* Estimated Duration: Approximately 3 hours and 30 minutes
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Business API

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Aug 28, 2025 - 08:30 AEST

Notice of Scheduled Service Provider Maintenance - Australia - Credit Reports Sep 20, 2025 18:30 - Sep 21, 2025 18:30 AEST

The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Saturday, 20th September 2025, 18:30 Sydney Australia time.
* Estimated finish time: Sunday, 21st September 2025, 18:30 Sydney Australia time.
* Estimated Duration: 24 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia Credit Reports

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Aug 28, 2025 - 18:37 AEST

Notice of Scheduled Service Provider Maintenance - Australia - API Connect Sep 20, 2025 22:00 - Sep 21, 2025 08:00 AEST

The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

*Start Time: Saturday, 20th September, 22:00 Sydney, Australia time
*Estimated Finish Time: Sunday, 21st September, 08:00 Sydney, Australia time
*Estimated Duration: 10 hours
*Customer Outage Expected? Yes
*Affected Region and Data Source: Australia and API Connect

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Sep 10, 2025 - 08:47 AEST

Notice of Scheduled Service Provider Maintenance Sep 21, 2025 08:00-14:00 AEST

The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: September 20, 2025 at 22:00 UTC (8:00 AM September 21, AEST)
* Estimated finish time: September 21, 2025 at 04:00 UTC (2:00 PM September 21, AEST)
* Estimated Duration: Approximately 6 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Business API

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Aug 28, 2025 - 01:55 AEST

Notice of Scheduled Service Provider Maintenance Sep 21, 2025 09:00-12:00 AEST

The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Sunday, September 21, 2025 — 9:00 AM AEST (Sydney, Australia time)
Estimated Finish Time: Sunday, September 21, 2025 — 12:00 PM AEST (Sydney, Australia time)
Estimated Duration: 3 hours
Customer Outage Expected? Yes
Affected Region and Data Source: Australia
During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Sep 16, 2025 - 12:27 AEST

Notice of Scheduled Service Provider Maintenance Sep 21, 2025 09:00-12:00 AEST

The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

*Start time: Sunday, 21st September 2025, 09:00 am Sydney Australia time.
*Estimated finish time: Sunday, 21st September 2025, 12:00 pm Sydney Australia time.
*Estimated Duration: 3 hours
*Customer outage is expected? Yes
*Affected Region and Data source: Australia and Secondary ID Documents

During this time, their service will be unavailable; however, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Sep 18, 2025 - 11:34 AEST

Notice of Scheduled Service Provider Maintenance Sep 22, 2025 02:00-03:30 AEST

The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

*Start time: Monday, 22nd September 2025, 02:00 am Sydney Australia time.
*Estimated finish time: Monday, 22nd September 2025, 03:30 am Sydney Australia time.
*Estimated Duration: 1 hour 30 minutes
*Customer outage is expected? Yes
*Affected Region and Data source: Australia and Secondary ID Documents

During this time, their service will be unavailable; however, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Sep 18, 2025 - 11:32 AEST

Notice of Scheduled Service Provider Maintenance - Australia - API Connect Sep 26, 2025 22:00 - Sep 27, 2025 08:00 AEST

The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Friday, 26 September 2025, 10:00 PM (Sydney, Australia time)
Estimated Finish Time: Saturday, 27 September 2025, 8:00 AM (Sydney, Australia time)
Estimated Duration: 10 hours
Customer Outage Expected? Yes
Affected Region and Data Source: Australia and API Connect
During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Sep 16, 2025 - 12:07 AEST
Sep 18, 2025
Notice of Scheduled Service Provider Maintenance - Australia - BDM
Completed - The scheduled maintenance has been completed.
Sep 18, 17:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 15:00 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Thursday, 18 September 2025, 7:00 PM AEST (Sydney)
End Time: Thursday, 18 September 2025, 9:00 PM AEST (Sydney)
Estimated Duration: 2 hours
Customer Outage Expected? Yes
Affected Region and Data Source: WA and BDM
During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Sep 16, 11:59 AEST
Sep 17, 2025

No incidents reported.

Sep 16, 2025

No incidents reported.

Sep 15, 2025
Notice of Scheduled Service Provider Maintenance
Completed - The scheduled maintenance has been completed.
Sep 15, 08:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 05:00 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Monday, September 15, 2025 — 5:00 AM AEST (Sydney, Australia time)
Estimated Finish Time: Monday, September 15, 2025 — 8:00 AM AEST (Sydney, Australia time)
Estimated Duration: 3 hours
Customer Outage Expected? Yes
Affected Region and Data Source: Australia

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Sep 12, 16:47 AEST
Sep 14, 2025
Notice of Scheduled Service Provider Maintenance - Australia - Credit Reports
Completed - The scheduled maintenance has been completed.
Sep 14, 14:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 20:00 AEST
Scheduled - The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start time: Saturday, 13th September 2025, 20:00 Sydney Australia time.

Estimated finish time: Sunday, 14th September 2025, 14:00 Sydney Australia time.

Estimated Duration: 18 hours

Customer outage is expected? Yes

Affected Region and Data source: Australia Credit Reports

During this time their service will be unavailable, however, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Sep 11, 13:18 AEST
Notice of Scheduled Service Provider Maintenance - Australia - API Connect
Completed - The scheduled maintenance has been completed.
Sep 14, 09:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 22:00 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

*Start Time: Saturday, 13th September, 22:00 Sydney, Australia time
*Estimated Finish Time: Sunday, 14th September, 09:00 Sydney, Australia time
*Estimated Duration: 11 hours
*Customer Outage Expected? Yes
*Affected Region and Data Source: Australia and API Connect

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Sep 9, 01:15 AEST
Sep 13, 2025
Sep 12, 2025

No incidents reported.

Sep 11, 2025
Notice of Scheduled Service Provider Maintenance
Completed - The scheduled maintenance has been completed.
Sep 11, 18:01 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 14:01 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Thursday 11th September 2025, 2:00 PM Sydney, Australia time
Estimated Finish Time: Thursday 11th September 2025, 6:00 PM Sydney, Australia time
Estimated Duration: 4 hours
Customer Outage Expected? Yes
Affected Region and Data Source: Australia KYC

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Sep 9, 12:41 AEST
Notice of Scheduled Service Provider Maintenance - Australian Electoral Commission
Completed - The scheduled maintenance has been completed.
Sep 11, 18:01 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 14:00 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Thursday, 11th September, 14:00 Sydney Australia time.
* Estimated finish time: Thursday, 11th September, 18:00 Sydney Australia time.
* Estimated Duration: 4 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Electoral Commission

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Sep 9, 13:00 AEST
Notice of Scheduled Service Provider Maintenance - Australian Electoral Commission
Completed - The scheduled maintenance has been completed.
Sep 11, 18:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 14:00 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Thursday, 11th September, 14:00 Sydney Australia time.
* Estimated finish time: Thursday, 11th September, 18:00 Sydney Australia time.
* Estimated Duration: 4 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Electoral Commission

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Sep 5, 16:33 AEST
Sep 10, 2025

No incidents reported.

Sep 9, 2025

No incidents reported.

Sep 8, 2025

No incidents reported.

Sep 7, 2025
Notice of Scheduled Service Provider Maintenance - Australia - Credit Reports
Completed - The scheduled maintenance has been completed.
Sep 7, 14:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 20:00 AEST
Scheduled - The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Saturday, 6th September 2025, 20:00 Sydney Australia time.
* Estimated finish time: Sunday, 7th September 2025, 14:00 Sydney Australia time.
* Estimated Duration: 18 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia Credit Reports

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Aug 28, 18:33 AEST
Notice of Scheduled Service Provider Maintenance
Completed - The scheduled maintenance has been completed.
Sep 7, 08:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 06:00 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Sunday, 7th September 2025, 06:00 AM Sydney, Australia time
Estimated Finish Time: Sunday, 7th September 2025, 08:00 AM Sydney, Australia time
Estimated Duration: 2 hours
Customer Outage Expected? Yes
Affected Region and Data Source: Australia and Passport

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Sep 3, 17:07 AEST
Notice of Scheduled Service Provider Maintenance - Australia - Passport
Completed - The scheduled maintenance has been completed.
Sep 7, 08:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 06:00 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Sunday, 7th September 2025, 6:00 AM Sydney, Australia time

Estimated Finish Time: Sunday, 7th September 2025, 8:00 AM Sydney, Australia time

Estimated Duration: 2 hours

Customer Outage Expected? Yes

Affected Region and Data Source: Australia and Passport

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Sep 1, 10:03 AEST
Sep 6, 2025
Sep 5, 2025

No incidents reported.

Sep 4, 2025

No incidents reported.

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