FrankieOne
Notice of Scheduled Service Provider Maintenance - Australia - Passport
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 06, 2025 - 06:00 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Sunday, 6th July 2025, 6:00 AM Sydney, Australia time
Estimated Finish Time: Sunday, 6th July 2025, 8:00 AM Sydney, Australia time
Estimated Duration: 2 hours
Customer Outage Expected? Yes
Affected Region and Data Source: Australia and Passport

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Jul 6, 2025 06:00-08:00 AEST

About This Site

FrankieOne - Single API, 300+ data sources

Frankie connects global ID verification, eKYC, AML and fraud providers to enable data led decisions and provide a single unified view

Uptime over the past 90 days. View historical uptime.
Production API ? Operational
90 days ago
99.99 % uptime
Today
Production V2 API ? Operational
90 days ago
100.0 % uptime
Today
Frankie Components Operational
90 days ago
99.98 % uptime
Today
Portal ? Operational
90 days ago
99.96 % uptime
Today
Smart UI ? Operational
90 days ago
100.0 % uptime
Today
OneSDK ? Operational
90 days ago
100.0 % uptime
Today
Vendor Services ? Operational
90 days ago
99.95 % uptime
Today
KYC ? Operational
90 days ago
100.0 % uptime
Today
KYB ? Operational
90 days ago
100.0 % uptime
Today
KYT ? Operational
90 days ago
100.0 % uptime
Today
Biometrics ? Operational
90 days ago
99.83 % uptime
Today
Australian Datasources Under Maintenance
90 days ago
99.88 % uptime
Today
Primary ID Documents ? Under Maintenance
90 days ago
100.0 % uptime
Today
Secondary ID Documents ? Operational
90 days ago
99.64 % uptime
Today
Non-ID Verification ? Operational
90 days ago
100.0 % uptime
Today
New Zealand Datasources Operational
90 days ago
100.0 % uptime
Today
ID Documents ? Operational
90 days ago
100.0 % uptime
Today
Non-ID Verification ? Operational
90 days ago
100.0 % uptime
Today
North American Datasources Operational
90 days ago
100.0 % uptime
Today
ID Documents ? Operational
90 days ago
100.0 % uptime
Today
Non-ID Verification ? Operational
90 days ago
100.0 % uptime
Today
Global Datasources Operational
90 days ago
100.0 % uptime
Today
ID Documents Operational
90 days ago
100.0 % uptime
Today
Non-ID Verification Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Notice of Scheduled Service Provider Maintenance - Australia - BDM Jul 6, 2025 08:00-16:00 AEST

The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Sunday, 6 July 2025, 8:00 AM Sydney, Australia time

Estimated Finish Time: Sunday, 6 July 2025, 4:00 PM Sydney, Australia time

Estimated Duration: 8 hours

Customer Outage Expected? Yes

Affected Region and Data Source: NSW and BDM

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Jul 02, 2025 - 11:11 AEST

Notice of Scheduled Service Provider Maintenance - Australia - BDM Jul 6, 2025 10:00-16:00 AEST

The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Sunday, 6 July 2025, 8:00AM Sydney, Australia time

Estimated Finish Time: Sunday, 6 July 2025, 4:00PM Sydney, Australia time

Estimated Duration: 8 hours

Customer Outage Expected? Yes

Affected Region and Data Source: NSW and BDM

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Jul 04, 2025 - 10:04 AEST

Notice of Scheduled Service Provider Maintenance - Australia - Business API Jul 19, 2025 18:30 - Jul 20, 2025 18:30 AEST

The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Saturday, 19th July 2025, 18:30 Sydney Australia time.
* Estimated finish time: Sunday, 20th July 2025, 18:30 Sydney Australia time.
* Estimated Duration: 24 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Business API

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on Jul 19, 2025 - 18:30 AEST
Jul 6, 2025
Notice of Scheduled Service Provider Maintenance - Australia - BDM
Completed - The scheduled maintenance has been completed.
Jul 6, 02:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 18:00 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Saturday, July 5, 2025, 18:00 Sydney, Australia time

Estimated Finish Time: Sunday, July 6, 2025, 02:00 Sydney, Australia time

Estimated Duration: 8 hours

Customer Outage Expected? Yes

Affected Region and Data Source: NSW and Australia - 3rd Party - IDMatrix DVS

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Jul 5, 04:26 AEST
Jul 5, 2025
Jul 4, 2025

No incidents reported.

Jul 3, 2025
Elevated Errors with Biometrics Vendor SDK
Resolved - This incident has now been resolved.
Jul 3, 17:59 AEST
Investigating - Start Time: 1:31 PM AEST

We are currently experiencing elevated error rates from one of our biometrics vendors related to their SDK. Our team is actively working with the vendor to resolve the issue with the highest priority.

We will continue to provide updates as we learn more. Thank you for your patience.
Jul 3, 14:29 AEST
Jul 2, 2025

No incidents reported.

Jul 1, 2025
Notice of Scheduled Service Provider Maintenance - Australia - KYB
Completed - The scheduled maintenance has been completed.
Jul 1, 07:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 22:00 AEST
Scheduled - The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Monday, 30th June 2025, 22:00 Sydney Australia time.
* Estimated finish time: Tuesday, 1st July 2025, 07:00 Sydney Australia time.
* Estimated Duration: 9 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Business API

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Jun 16, 09:47 AEST
Jun 30, 2025
Notice of Scheduled Service Provider Maintenance - Australia - BDM
Completed - The scheduled maintenance has been completed.
Jun 30, 16:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 08:00 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Sunday, June 29, 2025, 8:00 AM Sydney, Australia time

Estimated Finish Time: Sunday, June 29, 2025, 4:00 PM Sydney, Australia time

Estimated Duration: 8 hours

Customer Outage Expected? Yes

Affected Region and Data Source: NSW and BDM

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Jun 25, 15:56 AEST
Elevated API Errors - Australia - Visa
Resolved - The Australian Visa verification service experienced an intermittent outage. Users might have received system errors 'S' responses.

Start time: 02:46 PM AEST
End time: 08:35 PM AEST
Jun 30, 14:46 AEST
Jun 29, 2025
Notice of Scheduled Service Provider Maintenance - Australia - BDM
Completed - The scheduled maintenance has been completed.
Jun 29, 16:01 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 08:00 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Sunday, June 29, 8:00 AM Sydney, Australia time

Estimated Finish Time: Sunday, June 29, 4:00 PM Sydney, Australia time

Estimated Duration: 8 hours

Customer Outage Expected? Yes

Affected Region and Data Source: NSW and Australia - 3rd Party - IDMatrix DVS

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Jun 27, 20:59 AEST
Notice of Scheduled Service Provider Maintenance - Australia - BDM
Completed - The scheduled maintenance has been completed.
Jun 29, 16:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 08:01 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Sunday, 29 June 2025, 8:00 AM Sydney, Australia time

Estimated Finish Time: Sunday, 29 June 2025, 4:00 PM Sydney, Australia time

Estimated Duration: 8 hours

Customer Outage Expected? Yes

Affected Region and Data Source: NSW and BDM

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Jun 27, 10:02 AEST
Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025
Notice of Scheduled Service Provider Maintenance - Australia - BDM
Completed - The scheduled maintenance has been completed.
Jun 26, 23:59 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 19:00 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Thursday, 26 June 2025, 7:00PM Sydney, Australia time

Estimated Finish Time: Thursday, 26 June 2025, 11:59PM Sydney, Australia time

Estimated Duration: 5 hours

Customer Outage Expected? Yes

Affected Region and Data Source: NSW and BDM

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Jun 23, 15:42 AEST
Jun 25, 2025
Elevated API Errors - Australian Documents
Resolved - The Australian Document Verification Service has experienced an unscheduled outage, affecting the verification of Passports, Driver License and other identity documents.

Start Time: 25 June 2025 — 2:54 AM AEST
End Time: 25 June 2025 — 4:45 AM AEST
Jun 25, 02:54 AEST
Jun 24, 2025

No incidents reported.

Jun 23, 2025
Notice of Scheduled Service Provider Maintenance - Australia - Visa
Completed - The scheduled maintenance has been completed.
Jun 23, 08:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 05:00 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Monday, 23 June 2025, 5:00 AM Sydney, Australia time

Estimated Finish Time: Monday, 23 June 2025, 8:00 AM Sydney, Australia time

Estimated Duration: 3 hours

Customer Outage Expected? Yes

Affected Region and Data Source: Australia and Visa

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Jun 20, 17:43 AEST
Jun 22, 2025
Notice of Scheduled Service Provider Maintenance - Australia - Business API
Completed - The scheduled maintenance has been completed.
Jun 22, 18:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 18:30 AEST
Scheduled - The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Saturday, June 21, 18:30 Sydney, Australia time

Estimated Finish Time: Sunday, June 22, 18:30 Sydney, Australia time

Estimated Duration: 24 hours

Customer Outage Expected? Yes

Affected Region and Data Source: Australia and Business API

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Jun 5, 16:29 AEST
Notice of Scheduled Service Provider Maintenance - Australia - BDM
Completed - The scheduled maintenance has been completed.
Jun 22, 16:01 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 08:00 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Sunday, 22 June 2025, 8:00 AM Sydney, Australia time

Estimated Finish Time: Sunday, 22 June 2025, 4:00 PM Sydney, Australia time

Estimated Duration: 8 hours

Customer Outage Expected? Yes

Affected Region and Data Source: NSW and BDM

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Jun 20, 12:17 AEST
Notice of Scheduled Service Provider Maintenance - Australia - BDM
Completed - The scheduled maintenance has been completed.
Jun 22, 16:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 10:00 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Sunday, 22 June 2025, 8:00AM Sydney, Australia time

Estimated Finish Time: Sunday, 22 June 2025, 4:00PM Sydney, Australia time

Estimated Duration: 8 hours

Customer Outage Expected? Yes

Affected Region and Data Source: NSW and BDM

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Jun 17, 13:40 AEST
Notice of Scheduled Service Provider Maintenance - Australia - API Connect
Completed - The scheduled maintenance has been completed.
Jun 22, 08:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 22:00 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

*Start Time: Saturday, 21st June, 22:00 Sydney, Australia time
*Estimated Finish Time: Sunday, 22nd June, 08:00 Sydney, Australia time
*Estimated Duration: 10 hours
*Customer Outage Expected? Yes
*Affected Region and Data Source: Australia and API Connect

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Jun 5, 10:09 AEST
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